Posted 27 June 2008 - 01:18 PM
This is my first time here and I thank you for being here to help. The problem is not with my computer but with a friend's laptop computer running Windows XP.
The problem is the roach infestation I have seen mentioned elsewhere where bit by bit the roaches eat the screen contents. I printed out the HijackThis Logs and Malware Removal Preparation Guide but I need to know exactly what steps, if any, to take before following the guide.
Will her computer with this virus/worm in place be able to download Deckard's System Scanner and HijackThis? I did not ask her if she could connect to the internet as I should have and will. If she can not, how do I proceed? I have downloaded the .exe file for Deckard's System Scanner and can also download HijackThis and copy them to a disk and try to load them on her computer.
Will that start the process of fixing this problem if an internet connection is not possible? Being extra careful as the computer is not mine but she has just let it sit for a month and that drives me nuts!
Is there anything else I can do to prepare information for submission?
Any directions and suggestions will be appreciated.