It's not unusual to receive such an error after using tools to remove malware infection.
A "Cannot find...
", "Could not run..."
, "Error loading...
or "specific module could not be found
" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry
remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message
. You need to remove this registry entry so Windows stops searching for the file when it loads.
To resolve this, download Autoruns
, search for the related entry and then delete it.
- Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
- Open the folder and double-click on autoruns.exe to launch it.
- Please be patient as it scans and populates the entries.
- When done scanning, it will say Ready at the bottom.
- Scroll through the list and look for a startup entry related to the file(s) in the error message.
- Right-click on the entry and choose delete.
- Reboot your computer and see if the startup error returns.
is related to the family of worms and IRC backdoor Trojans. Backdoor Trojans
are very dangerous
because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. Read Danger: Remote Access Trojans
If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately
to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised
. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
Although the backdoor Trojan was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the backdoor Trojan has been removed the computer is now secure
. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read "When should I re-format? How should I reinstall?
" and "Help: I Got Hacked. Now What Do I Do?
Edited by quietman7, 27 June 2008 - 07:15 AM.