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Zone Alarm Pro Crashes On Computer Shutdown


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#1 simonrjnash

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Posted 26 June 2008 - 01:14 PM

i have zone alarm pro, the latest version with all updates, but when i shut my laptop down "zlclient.exe" crashes, the laptop shuts down but has to end zlclient.exe before it does, anyone know why?

Thanks

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#2 extremeboy

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Posted 26 June 2008 - 04:48 PM

Hi Simonrjnash,
zlclient.exe needs to end process because it is still running, so it needs to be stopped. I suggust reinstalling it and see if that fixes the promblem. Also running some scans may help as well.

Regards,
Extremeboy
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#3 tos226

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Posted 27 June 2008 - 11:17 AM

i have zone alarm pro, the latest version with all updates, but when i shut my laptop down "zlclient.exe" crashes, the laptop shuts down but has to end zlclient.exe before it does, anyone know why?

Thanks


What do you mean "crashes"? If you're refering to a slight shutdown delay while ZA is ending its process, this is completely normal. It's the last thing to shutdown for protection. If it wasn't, a hacker could still corrupt the system in the short interval of the shutdown. For me it lasts 2-3 seconds. Small price to pay for protection to the bitter end.

#4 simonrjnash

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Posted 27 June 2008 - 11:35 AM

it just brings up the screen when windows usually shuts down a crashed program, with the "end now" button, but automatically end and shuts down, i just wondered if this was normal or a problem, love the program tho. cant really fault it

#5 extremeboy

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Posted 27 June 2008 - 11:52 AM

it just brings up the screen when windows usually shuts down a crashed program, with the "end now" button

I don't think you really need to worry about this. If your Zone Alarm is running and working fine, I don't think this is a big deal. However, if there are promblems with your Zone Alarm please tell us. Other than that, I think that it just needs to be stopped before your computer shuts down. If you have windows live messenger and it is running when you shut down your computer it needs to be end tasked before your computer shuts down. Not completly sure why it needs to be end tasked when you shut down your computer though.
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#6 simonrjnash

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Posted 27 June 2008 - 12:26 PM

ok thanks, the only other thing is that i could not log onto sites such as Bebo, Facebook, youtube, hotmail and bleepingcomputer when zone alarm was active, of i closed it down i could access them fine but if it was i would type in my login but nothing would happen, would just revert to login screen, i uninstalled it and re-installed and it seems ok at the mo. but dont understand why it did that, the security setting was on medium and it was still stopping it, but atm, it seems ok

#7 tos226

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Posted 27 June 2008 - 12:49 PM

ZA pro has privacy tab, correct me if wrong.
If it does, on that tab you need to tell ZA to allow the sites and that should include various linked sites. For instance for yahoo mail, it may require 3-4 related sites to be permitted.
For trusted sites you can re-enable various options which block some access. MIME, java, first party cookies etc.

#8 simonrjnash

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Posted 27 June 2008 - 12:54 PM

thanks very much :thumbsup:




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