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Can't Download Adobe Flash Player


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2 replies to this topic

#1 fmzuniga

fmzuniga

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Posted 25 June 2008 - 09:00 PM

Hi - I am really new to the site and know nothing about computers...except how frustrating they are when not working properly!

I have been having a problem when I go to certain websites that require adobe flash player. I get a message that my computer does not seem to have it installed. I am then asked if I would like to install the latest version. I did so and the adobe site told me installation was sucessful. I rebooted my computer and then tried to access the website and got the same message that I needed to install adobe flash. I clicked on contol panel and then add/remove programs. I could see adobe flash player listed. I went ahead and unintalled it. I then repeated the steps to reinstall through adobe. Again I was told that the installation was sucessful. However, i cannot see it in the add/remove programs and I cannot access any websites that require flash. I have been through the different steps for troubleshooting from adobe, but to no avail. I am desperate for any advice/help. I am currently using AVG 7.5 internet security if that helps. Thanks so much!!!!
fmzuniga

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#2 cornzey

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Posted 26 June 2008 - 03:39 AM

Hi there,

Do you have any addons for your brower that maybe affecting your browsing, such as NoScript?

Also check your AVG settings to check that it is allowing Flash Player to access the internet.

Hope this helps,
Cornzey

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#3 frankp316

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Posted 26 June 2008 - 05:30 AM

You have to uninstall Flash using their uninstallation tool. Using Add/Remove Programs won't work. Then you can install the new version of Flash.





http://kb.adobe.com/selfservice/viewConten...rnalId=tn_14157




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