Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows XP keeps wiping my memory


  • Please log in to reply
6 replies to this topic

#1 perchenon45

perchenon45

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:05:31 PM

Posted 08 April 2005 - 10:31 PM

Hi, I have a Dell laptop running Windows XP.

Last night I booted up my computer to find that it had wiped virtually all of my memory and now every time I shut it down it does it again. I was able to recover most of my files by running in safe mode and finding them there, but nothing is to be found when running in the normal mode. I have AVAST and it says there are no viruses and Spyware which I frequently run.

It also takes a much longer time to boot up.

Can anyone help me?!


Thanks.

BC AdBot (Login to Remove)

 


#2 Grinler

Grinler

    Lawrence Abrams


  • Admin
  • 43,640 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:06:31 PM

Posted 09 April 2005 - 12:21 AM

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial with screenshots on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers, Malware, & Spyware

#3 perchenon45

perchenon45
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:05:31 PM

Posted 12 April 2005 - 09:36 AM

Thank you so much!!!!!

Here is the log:

Logfile of HijackThis v1.99.1
Scan saved at 10:35:38 AM, on 4/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\System32\DSentry.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Yahoo!\Messenger\YPAGER.EXE
C:\DOCUME~1\TEMP\LOCALS~1\Temp\Temporary Directory 1 for HijackThis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} (shizmoo Class) - http://www.uproar.com/applets/activex/shiz...pside_web18.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

#4 Grinler

Grinler

    Lawrence Abrams


  • Admin
  • 43,640 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:06:31 PM

Posted 12 April 2005 - 11:10 PM

Dont see anything...when you say it wipes your memory, do yu mean its deleting files?

#5 perchenon45

perchenon45
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:05:31 PM

Posted 13 April 2005 - 01:25 PM

It's erased almost everything I had on the computer. When I run it in normal mode all my documents, pictures, and some programs are not there. Also, every time I boot up it cleans out my internet history (which isn't a big deal, but I would prefer to do it manually when I needed it) and it erases all my settings for all programs. It seems as though it's trying to set up the introductory tutorial every time. All those files are accessible if I run the computer in safe mode.

#6 Grinler

Grinler

    Lawrence Abrams


  • Admin
  • 43,640 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:06:31 PM

Posted 13 April 2005 - 03:29 PM

So its not actually deleting the files, just hiding them when not in safe mode?

Download rkfiles.zip
http://skads.org/special/rkfiles.zip
Unzip the contents to a permanent folder.

Reboot in Safe mode.

Doubleclick rkfiles.bat
It will scan for a while, so please be patient.
Wait till the DOS window closes and reboot back to normal mode.

Post the contents of C:\log.txt in your next reply.

#7 perchenon45

perchenon45
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:05:31 PM

Posted 18 April 2005 - 03:59 PM

Sorry it took so long for a reply, but my laptop bit the big one and I had to take it into the shop.

Thanks for the help though, I really appreciated it.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users