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Warning! Your Computer Has Been Infected With Spyware!


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13 replies to this topic

#1 lolee624

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Posted 25 June 2008 - 09:30 AM

Hello!

My teenager used my laptop to watch a movie the other night and I now have a yellow and blue box on my desktop that says "Warning! Your computer has been infected with spyware! Install an antivirus or spyware remover to clean your computer."

I've run McAfee and Spybot (five or six times) and restarted the computer, but despite Spybot finding and fixing numerous problems, the box still appears. Any suggestions for this newbie?

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#2 quietman7

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Posted 25 June 2008 - 10:35 AM

Welcome to BC

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 lolee624

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Posted 25 June 2008 - 12:26 PM

Thanks!

Here is the log report:

Malwarebytes' Anti-Malware 1.18
Database version: 890

13:24:07 2008-06-25
mbam-log-6-25-2008 (13-24-07).txt

Scan type: Quick Scan
Objects scanned: 49851
Time elapsed: 7 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\AppID\{b0e43034-50f5-1f84-8098-824b44f2dbc3} (Adware.AdMedia) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt1.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt2.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt3.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt4.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt5.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt6.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt7.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt9.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.


I'm restarting now.....

After restarting I still have the lovely box.....

Edited by lolee624, 25 June 2008 - 12:30 PM.


#4 cleatus87

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Posted 25 June 2008 - 12:49 PM

Try starting windows in "Safe Mode." When your computer starts up just keep hitting "F8" select start windows in safe mode and run the malwarebytes program. That should do it. I suggest running a full scan instead of a quick scan.

Edited by cleatus87, 25 June 2008 - 12:49 PM.


#5 quietman7

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Posted 25 June 2008 - 12:57 PM

Scanning in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact it loses some effectiveness for detection & removal when used in safe mode.
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#6 lolee624

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Posted 25 June 2008 - 04:03 PM

OK....I ran a full scan and got this log:

Malwarebytes' Anti-Malware 1.18
Database version: 890

17:01:30 2008-06-25
mbam-log-6-25-2008 (17-01-30).txt

Scan type: Full Scan (C:\|)
Objects scanned: 111740
Time elapsed: 31 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt1.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt3.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt4.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt6.tmp (Trojan.Downloader) -> Delete on reboot.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt9.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.

After restarting, I still have the blue/yellow window....and I've noticed the time (lower right corner) is now displaying time on the 24 hour clock instead of the 12 hour clock.

Any thing else I can do to get rid of the blue/yellow window?

Edited by lolee624, 25 June 2008 - 04:09 PM.


#7 quietman7

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Posted 25 June 2008 - 07:35 PM

Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to do so will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this. When done, rescan again with MBAM, click the Logs tab and copy/paste the contents of the new report in your next reply.

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").
These are some common malware related entries you may see:
  • Security Info
  • Warning Message
  • Security Desktop
  • Warning Homepage
  • Privacy Protection
  • Desktop Uninstall
If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".

When done go back into your Desktop Settings and see if you can change the color/theme to whatever you want.
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#8 lolee624

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Posted 25 June 2008 - 08:44 PM

I rebooted the computer (shut down and then powered back up), ran MBAM (did a full scan) and here is the log:

Malwarebytes' Anti-Malware 1.18
Database version: 890

09:40:23 2008-06-25
mbam-log-6-25-2008 (09-40-23).txt

Scan type: Full Scan (C:\|)
Objects scanned: 111902
Time elapsed: 32 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt1.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt3.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt4.tmp (Trojan.Downloader) -> Delete on reboot.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt6.tmp (Trojan.Downloader) -> Delete on reboot.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.tt7.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.ttB.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\ljkhayam\Local Settings\Temp\.ttE.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.


I also tried changing the desktop.....the only thing under the "Web" tab was the "My Home Page" item, and I left that. I could change the picture, but it was not full-screen and the picture disappeared as soon as I clicked on the shortcut to MBAM.

Edited by lolee624, 25 June 2008 - 08:46 PM.


#9 quietman7

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Posted 26 June 2008 - 07:09 AM

There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different tools to do the job. Even then, with some types of malware infections, the task can be arduous. There is some malware on your system that is not being detecting and causing the infection to keep returning so this will require further investigation and probably the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#10 lolee624

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Posted 26 June 2008 - 08:45 AM

Thanks! I will do this.

#11 quietman7

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Posted 26 June 2008 - 09:19 AM

You're welcome and good luck.
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#12 lolee624

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Posted 26 June 2008 - 02:36 PM

Hello!

I need to create a Hijackthis! log (per the Am I infected? moderator, quietman 7).

I started by reading the required topic and I tried to ensure my firewall was enabled. When I right clicked on my network connection and went to properties, I got a box that said:

"Firewall settings cannnot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Service?"

I answered yes, and then got the message:

"Windows cannot start the Windows Firewall/Internet Connection Service."

How do I fix this so I can ensure my firewall is operating properly?

#13 Orange Blossom

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Posted 26 June 2008 - 02:50 PM

Hello lolee624,

I merged your most recent topic here because it did not contain a log. Please post any questions or problems you have in producing the log here.

Back to you quietman7,

Orange Blossom :thumbsup:
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#14 quietman7

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Posted 26 June 2008 - 06:48 PM

If you have a third party firewall, then the Windows Firewall probably has been turned off and you should not be trying to start it as using multiple firewalls will cause conflicts.

If you are only using the Windows Firewall, then try Resetting the Winsock. The Winsock reset will only work if you have Windows XP SP2 installed
Go to Start > Run and type: cmd
press Ok
at the command prompt type: Netsh winsock reset
press Enter
Exit the command prompt and reboot.

If this does not resolve the issue, try Starting the Windows Firewall/ICS service:
  • Click on Start > Run and type: services.msc
  • Press OK.
  • Click the "Extended tab" at the bottom to view all the info on your services.
  • Scroll down the list and find the service called Windows Firewall/Internet Connection Sharing (ICS).
  • When you find the service, double-click on it or right-click and choose "Properties".
  • In the Properties Window > General Tab that opens, click the "Start" button.
  • From the drop-down menu next to "Startup Type", click on "Automatic".
Repeat the above instructions and ensure that the following are set to Automatic and Started:
Remote Procedure Call (RPC)
Network Connections
Windows Management Instrumentation
Event Log

Also see You cannot start the Windows Firewall service in Windows XP SP2.
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