Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Windows Not Starting

  • Please log in to reply
1 reply to this topic

#1 wwejosh


  • Members
  • 74 posts
  • Local time:07:08 PM

Posted 25 June 2008 - 05:07 AM

hello everyone,
I am having some troubles getting Microsoft Windows XP to boot on my Laptop.
The computer will start normal and then before the windows logo comes up to load, a message comes up.

"We apologize for the inconvience, but windows did not start successfully. A recent hardware or software change might have caused this."

This is followed by instructions as to why it may have happenend, and suggesting which option to select from below.

The options to select are safe mode, safe mode with networking, safe mode with command promt, last known good configuration (your most recent settings that worked) and start windows normally.

I have tried all of these options but none work. After selecting a given option the microsoft logo will come up and will have the load bar under it, (looks normal). Then a bright blue screen will appear with writting for less than a second. It is that quick I cannot read the writing. Then the computer restarts itself, starting again in a cycle.

What is going on, I am worried?

Thanks for reading

BC AdBot (Login to Remove)


#2 quietman7


    Bleepin' Janitor

  • Global Moderator
  • 51,771 posts
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:08 AM

Posted 25 June 2008 - 06:58 AM

It can be difficult to determine what exactly caused this problem. Bootup failure can be due to a variety of issues to include application faults, hardware failures, loose pin connections or malware. Startup failures that occur before the OS loader (Ntldr) starts could indicate missing or deleted files, or damage to the hard disk master boot record (MBR), partition table, or boot sector. If a problem occurs during startup, the system might have incompatible software or drivers, incompatible or improperly configured hardware, or corrupted registry/system files. However, the first thing to do is check all your hardware connections and ensure they are fitted properly.

If you cannot boot up in Normal or Safe mode, you may be able to use a Windows XP bootable Floppy Disk to boot from a diskette instead of your hard drive. If your hard drive's boot sector or Windows' basic boot files have been corrupted, this disk will circumvent the problem and boot you into Windows. If you don't have an emergency boot floppy, you may be able to use one created on another PC running Windows XP but there's no guarantee that it will boot your machine.

"Resolving Boot Issues with a Boot Floppy Disk".
"How to obtain Windows XP Setup boot disks" and select the download that's appropriate for your Operating System. The Setup boot disks are available so that you can run the Setup program on computers that cannot use a bootable CD-ROM.

Another option is to create a Bootable CD:
Bootable CD FAQs
Bart's way to create bootable CD-Roms, Bart's Preinstalled Environment (BartPE)
Ultimate Boot CD
How to write a CD/DVD image or ISO
Creating A Windows XP Recovery Console CD Image

You can try doing a "Repair Install with Recovery Console". The Recovery Console is a Windows utility that provides a DOS-like command line from which you can run some repair programs. If you have a Microsoft Windows CD-ROM, you can get to the Recovery Console by booting from that CD and pressing any key when you told to 'Press any key to boot from CD'. At the 'Welcome to Setup' screen, press r for Repair.

"Langa Letter: XP's No-Reformat, Nondestructive Total-Rebuild Option"
"Langa Letter: XP's Little-Known 'Rebuild' Command" easy fix for "Missing HAL.DLL," "Invalid Boot.Ini," and several other fatal startup errors.
"How to perform a Repair/Reinstall" (with screenshots)
"How to install and use the Windows XP Recovery Console"

If you don't have your XP CD you can download an ISO of the Recovery Console files:
Recovery Console ISO file
XP Recovery Console zip file

Burn it as an image to a disk to get a bootable CD which will startup the Recovery Console for troubleshooting and fixing purposes. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO.

Important Note: If this is a virus/Trojan related issue, you should know that some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action. Please read "When should I re-format? How should I reinstall?" and "Help: I Got Hacked. Now What Do I Do?".
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users