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It All Started With Vundo


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#1 michtarr

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Posted 25 June 2008 - 02:31 AM

Hi,

Last week I received notice from Norton 360 that it was removing Vundo and I needed to reboot. This occurred twice, then the popups started appearing reularly. I compared notes with my son and we saw several bad things happening:
- X10NETS had been running at startup taking an entire processor -- 50% of the system
- Popups and redirects becoming more frequent
- Explorer startup sometimes not completing (no desktop icons until a fresh logon)
- Windows Auto Update turning off by itself - or at least reported as turned off in the notification area
- Vundo removal notifications and subsequent restarts

So I read the intro here,
-- I ran Spybot S&D multiple times -- vundo versions kept re-appearing
-- I ran SuperAntiSpyware - it found more vundo items and New Juan. When it performed it's fix the system went into a restart loop that I got out of by selecting the last good configuration.

Now I have new issues that are killing me. I have sites telling me that cookies are disabled (hotmail, for one), but the internet options say I am allowing cookies. I have unexpected popups appearing even though popup blocking is on.

The good news (maybe) is that Spybot S&D didn't find vundo the last time I ran it...

So... what's the next step back to recovery short of a rebuild?

Thanks,
Michtarr

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#2 quietman7

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Posted 25 June 2008 - 06:52 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 michtarr

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Posted 25 June 2008 - 07:40 AM

Hi quietman7,

Thanks for the help and reply. I ran MBAM as recommended and have already seen improvements. The log is below. There is one thing that I am concerned about. In order to avoid the hogging of CPU by X10NETS, we had renamed the directory C:\Program Files\Common Files\X10\Common so that the load would fail at startup - I feel like I should have reset to the original before running MBAM. Please advise on that.

Malwarebytes' Anti-Malware 1.18
Database version: 889

8:11:00 AM 6/25/2008
mbam-log-6-25-2008 (08-11-00).txt

Scan type: Quick Scan
Objects scanned: 49782
Time elapsed: 6 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\2074bc92 (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\BM23478f0e (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wjtjderk.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\clkcnt.txt (Trojan.Vundo) -> Quarantined and deleted successfully.


Thanks again -- I anxiously await your reply.
michtarr

#4 quietman7

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Posted 25 June 2008 - 08:11 AM

Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to do so will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this. When done, rescan again with MBAM, click the Logs tab and copy/paste the contents of the new report in your next reply.

X10 Device Network service is required for the ATI remote control to work with your system. If you do not use the remote control then you can disable this service.
Screenshot with an example of how to disable a service if needed.
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#5 michtarr

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Posted 25 June 2008 - 11:59 AM

I completed the reboot when called for and I rescanned with MBAM as indicated. The log follows:

Malwarebytes' Anti-Malware 1.18
Database version: 889

10:10:10 AM 6/25/2008
mbam-log-6-25-2008 (10-10-10).txt

Scan type: Quick Scan
Objects scanned: 49581
Time elapsed: 6 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


-------------------------------
I shut down and restarted after the scan. I still have issues with cookies not being allowed and I don't know why. Wow, so much trouble with no cookies!

Please advise.

Thanks,
michtarr

#6 quietman7

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Posted 25 June 2008 - 12:18 PM

Besides the cookie issue, how is your computer running now? Any more reports/signs of infection?

What browser are you using?
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#7 michtarr

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Posted 25 June 2008 - 12:57 PM

In general - it's running a bit quicker and smoother. I still get an occasional browser window trying to send me to a heavyweight site that Norton intercepts, but I haven't seen that in the past hour or so (of low-volume work).

I use IE7 as my browser. I'm thinking about going to Firefox like two of my sons, but I would need to get the younger one converted too. If that would help avoid some of this trouble I'd bite the bullet and just do it -- I've reached the pain point.

Next steps?

Thanks

#8 michtarr

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Posted 25 June 2008 - 01:12 PM

I just got another redirect to a site -- this time yelllowpages.

If I change privacy settings in internet options to be above accept all cookies, then I can't log in to tgis forum. I'm totally unable to get into hotmail, or my credit union (that uses cookies and challenge phrases for its multi-level security validation).

Good news -- the windows automatic updates seems to be staying turned on.

I hope you have more sage advice.
Thanks

#9 quietman7

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Posted 25 June 2008 - 01:47 PM

If you are still getting redirects, then further investigation is needed. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#10 michtarr

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Posted 25 June 2008 - 07:29 PM

Thanks for all of the help - and you did it so quickly. Things are quite a bit better, but not great. Norton 360 did handle another copy of metaJuan a little while ago and now my cookies seem to be working -- hmm.

I'll follow up with the HJT forum when I get back from the holidays.

Thanks,
michtarr

#11 quietman7

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Posted 26 June 2008 - 07:02 AM

You're welcome and good luck.
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