Hi, I've been working on cleaning up this laptop for my mother for a few days now she is running windows xp home edition service pack 2. The machine was loaded with all sorts of viruses, etc.. just when I thought I'd gotten to the end of all the issues I rebooted to get the 'Userinit.exe application failed to instalize' error. I also receive errors reading 'rundll32.exe application failed to instalize' whenever I try to use the control panel functions such as user accounts or desktop themes.
I followed the steps posted here: http://www.bleepingcomputer.com/forums/ind...hl=userinit.exe
with no success. I've also tried to find the .exe files on her hp windows installer cd, but they aren't there.
Also, when starting up the machine, after the Userinit.exe errors (there are 2 before it stops popping up) i get an empty desktop with no icons or task bar/start menu, if I ctrl+alt+delete and use the run function to manually run explorer.exe I get it all back.
Any further instruction or assistance would be greatly appreciated.