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HJT - malleus_malefcarum


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8 replies to this topic

#1 malleus_maleficarum

malleus_maleficarum

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Posted 08 April 2005 - 06:04 PM

Neither 'My computer' or 'control panel' will open, and after the Dr. Watson error message appears, the system halts completely. I attempted to defragment my drive a few days ago, when I found my system to be slow, but afterwards, this new problem appeared. Also, every once in a while, an internet explorer error message appears, even if I am not using the internet: 'sorry internet explorer has to close'.

Logfile of HijackThis v1.99.1
Scan saved at 11:54:36 PM, on 4/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\SxgTkBar.exe
C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\tibs3.exe
C:\Program Files\Admilli Service\AdmilliServ.exe
C:\WINDOWS\System32\gah95on6.exe
C:\Program Files\Admilli Service\AdmilliKeep.exe
C:\WINDOWS\system32\javabv32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\mspc32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\UAService7.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\USER\Desktop\HijackThis.exe
C:\Program Files\Spyware Doctor\swdoctor.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {46D01C5E-63F5-2B1B-46D2-9D3B91F5091E} - C:\WINDOWS\system32\addxm.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SxgTkBar] SxgTkBar.exe
O4 - HKLM\..\Run: [SearchUpgrader] C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [tibs3] C:\WINDOWS\System32\tibs3.exe
O4 - HKLM\..\Run: [Admilli Service] C:\Program Files\Admilli Service\AdmilliServ.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [gah95on6] C:\WINDOWS\System32\gah95on6.exe
O4 - HKLM\..\Run: [javabv32.exe] C:\WINDOWS\system32\javabv32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra button: Locators.com Search Bar - {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - (no file)
O9 - Extra 'Tools' menuitem: Locators.com Search Bar - {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.05p.com
O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.blazefind.com
O15 - Trusted Zone: *.clickspring.net
O15 - Trusted Zone: *.flingstone.com
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.mt-download.com
O15 - Trusted Zone: *.my-internet.info
O15 - Trusted Zone: *.scoobidoo.com
O15 - Trusted Zone: *.searchbarcash.com
O15 - Trusted Zone: *.searchmiracle.com
O15 - Trusted Zone: *.slotch.com
O15 - Trusted Zone: *.static.topconverting.com
O15 - Trusted Zone: *.xxxtoolbar.com
O15 - Trusted Zone: *.05p.com (HKLM)
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.blazefind.com (HKLM)
O15 - Trusted Zone: *.clickspring.net (HKLM)
O15 - Trusted Zone: *.flingstone.com (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O15 - Trusted Zone: *.mt-download.com (HKLM)
O15 - Trusted Zone: *.my-internet.info (HKLM)
O15 - Trusted Zone: *.scoobidoo.com (HKLM)
O15 - Trusted Zone: *.searchbarcash.com (HKLM)
O15 - Trusted Zone: *.searchmiracle.com (HKLM)
O15 - Trusted Zone: *.slotch.com (HKLM)
O15 - Trusted Zone: *.static.topconverting.com (HKLM)
O15 - Trusted Zone: *.xxxtoolbar.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: 206.161.125.149 (HKLM)
O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\windows\system32\cm.exe
O16 - DPF: {555500CD-CB54-11D6-8DB9-0000864598B3} (Diagmgr Class) - http://ispe.sdc.hp.com/awebui/jsp/answerwe...DiagManager.CAB
O16 - DPF: {771A1334-6B08-4A6B-AEDC-CF994BA2CEBE} (Installer Class) - http://www.ysbweb.com/ist/softwares/v4.0/ysb_regular.cab
O16 - DPF: {91433D86-9F27-402C-B5E3-DEBDD122C339} - http://www.netvenda.com/sites/gampr-ie/iep/games4.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} (VacPro.internazionale_ver4) - http://advnt01.com/dialer/internazionale_ver4.CAB
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\mspc32.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\System32\UAService7.exe
O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe

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#2 John_McKenna

John_McKenna

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Posted 09 April 2005 - 06:27 AM

Hi and welcome to Bleeping. :thumbsup:

Please print these instructions out of save them to notepad or as you'll be working in Safe Mode later without internet access. Read the instructions carefully and complete them in the order they're posted. Ask any questions before proceeding. The entire fix MUST be carried out in the same sitting for it to work.


Step 1 - Preparation

If you have any trouble unzipping any of the following programs, boot into Safe Mode and unzip from there once all are downloaded.

Ensure you have set Windows to show all hidden files and folders.
See here if you don't know how to do this.

Download and install About:Buster from here to it's own directory (C:\About:Buster).
Open the program and click oK > Update > Check for Update.
Download Update (if available) and then close the program.

Download and install APM from here to it's own directory (C:\APM).

Download DelDomains.zip and unzip it to your desktop.
Right click the DelDomains.inf file inside and click Install, making sure Internet Explorer is closed. You won't see anything happen, it performs a silent process.

Note, if you use SpywareBlaster and/or IE/Spyads, it will be necessary to re-install the protection both provide. For SpywareBlaster, run the program and 're-enable all protection'. For IE/Spyads, run the batch file and reinstall the protection.



Step 2 - Stop the Malicious Services

Click Start > Run > type services.msc, then click OK
Scroll down and right click on 'Network Security Service'
Select 'Properties' and set the "Service Status" option to "Stop"
Set "Startup type" to "Disabled", click Apply, then OK.
Repeat these steps for the bad service called 'ZESOFT'


Step 3 - Remove HijackThis Entries

Please note the filenames I've highlighted in red below. They have a tendancy to randomly change on reboot. If they've changed when you run HijackThis again to remove the below entries, note down the new filenames and be ready to alter the fix accordingly with them where I've indicated.


Scan with HijackThis again and place a checkmark before the following entries:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ojcew.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {46D01C5E-63F5-2B1B-46D2-9D3B91F5091E} - C:\WINDOWS\system32\addxm.dll
O4 - HKLM\..\Run: [SearchUpgrader] C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKLM\..\Run: [tibs3] C:\WINDOWS\System32\tibs3.exe
O4 - HKLM\..\Run: [Admilli Service] C:\Program Files\Admilli Service\AdmilliServ.exe
4 - HKLM\..\Run: [gah95on6] C:\WINDOWS\System32\gah95on6.exe
O4 - HKLM\..\Run: [javabv32.exe] C:\WINDOWS\system32\javabv32.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\windows\system32\cm.exe
O16 - DPF: {555500CD-CB54-11D6-8DB9-0000864598B3} (Diagmgr Class) - http://ispe.sdc.hp.com/awebui/jsp/answerwe...DiagManager.CAB
O16 - DPF: {771A1334-6B08-4A6B-AEDC-CF994BA2CEBE} (Installer Class) - http://www.ysbweb.com/ist/softwares/v4.0/ysb_regular.cab
O16 - DPF: {91433D86-9F27-402C-B5E3-DEBDD122C339} - http://www.netvenda.com/sites/gampr-ie/iep/games4.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} (VacPro.internazionale_ver4) - http://advnt01.com/dialer/internazionale_ver4.CAB
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\mspc32.exe
O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe


Close ALL open windows and Browsers (inc. this one) and click FIX CHECKED



Step 4 - Manipulate malicious '02 BHO' dll entry

In your log above it appears as:

O2 - BHO: (no name) - {46D01C5E-63F5-2B1B-46D2-9D3B91F5091E} - C:\WINDOWS\system32\addxm.dll

Start APM.
In the upper window locate and select 'explorer.exe'
In the lower window locate and right-click:

C:\Windows\system32\addxm.dll <--Alter if changed

Select 'Unload DLL'
Click 'OK' on the following prompts.

Please note there may be several occurances of 'explorer.exe' visable in APM. If you don't find the bad dll file on the first attempt, check the other explorer.exe's. If you still don't find it. Check in all occurances of Rundll32.exe in the upper window.



Step 5 - About:Buster

Reboot into Safe Mode.
Tap F8 repeatedly when your machine starts to boot up.
Select 'Safe Mode' from the options that appear.

Start About:Buster
Close open ALL windows-VERY important.
Click on 'Start' to begin the scan.
When the scan has finished let it scan again.
Save the report it produces to a notepad file for posting.
Exit About:Buster




Step 6 - Remove Malicious Programs/Files/Folders if still present

Delete the following files in bold:
(alter the red ones if they've changed from your last log)

C:\WINDOWS\ojcew.dll
C:\WINDOWS\system32\javabv32.exe
C:\WINDOWS\System32\gah95on6.exe
C:\WINDOWS\system32\addxm.dll
C:\WINDOWS\system32\tibs3.exe
C:\WINDOWS\mspc32.exe
C:\windows\system32\cm.exe
C:\WINDOWS\zeta.exe


Delete the following folders in bold:

C:\Program Files\Admilli Service
C:\Program Files\Common files\SearchUpgrader




Step 7 - Clean Out Temp Files & Recycle Bin

Click on Start > Run and type cleanmgr into the run box.
Make sure Temporary Files, Temporary Internet Files and Recycle Bin ONLY are checkmarked and click 'OK'.
Then reboot the machine into normal mode.



Step 8 - Online Virus Scans

Run an online virus scan from any of the following locations making a note of the scan results.

http://uk.trendmicro-europe.com/consumer/p...call_launch.php - Trend Micro
http://www.ravantivirus.com/scan/ - RAV
http://www.pandasoftware.com/activescan/ - Panda
http://www.bitdefender.com/scan/licence.php - BitDefender

Reboot once more and post a fresh HijackThis log, About:Buster log and let me know if the online scan found anything.

Edited by John_McKenna, 09 April 2005 - 06:30 AM.

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#3 malleus_maleficarum

malleus_maleficarum
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Posted 09 April 2005 - 05:08 PM

Hi, thanks very much for the help, and I donated 5 pounds for the help. I will donate more when the first payment clears. Unfortunately, after going through these steps twice, 'my computer' will still not open. Also When trying 'system restore' the operation never succeeds. Doctor watson is still appearing. At various times I can access the c:/ drive by going through 'start - run - c:/' This whole problem started when I installed Adobe After Effects. I uninstalled it now. A virus scan indicated that there is no more spware on my system, but there is obviously some problem that I am over looking. Other problems include a decrease in speed in my flash player. Would re-installing windows without deleting my files help?

Here is my hijackthis log after rebooting the last time.



Logfile of HijackThis v1.99.1
Scan saved at 11:05:39 PM, on 4/9/2001
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\SxgTkBar.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\UAService7.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\mfcbb32.exe
C:\WINDOWS\mfcxq32.exe
C:\Documents and Settings\USER\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {7E29EE2C-6606-C2CD-8C74-48007DC5A1CA} - C:\WINDOWS\ipna32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SxgTkBar] SxgTkBar.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [mfcxq32.exe] C:\WINDOWS\mfcxq32.exe
O4 - HKLM\..\RunOnce: [mfcbb32.exe] C:\WINDOWS\mfcbb32.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra button: Locators.com Search Bar - {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - (no file)
O9 - Extra 'Tools' menuitem: Locators.com Search Bar - {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\mspc32.exe (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\System32\UAService7.exe

#4 John_McKenna

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Posted 10 April 2005 - 03:17 AM

Reinstalling windows will not rid you of the browser hijacking unfortunately

Please note the filenames I've highlighted in red below. They have a tendancy to randomly change on reboot. If they've changed when you run HijackThis again to remove the below entries, note down the new filenames and be ready to alter the fix accordingly with them where I've indicated.


See how the filenames I highlighted in red in my last instructions have changed? Note how some of them have even jumped to a different location on your system now?

Lets try again. When you run HijackThis again to fix the bad entries, write down the entire filepath of the entries I've highlighted in red. It's likely that you've rebooted the machine since posting your last log so the filenames and/or locations may well have changed again. Once you've 'fixed' them with HijackThis and used APM, make sure you reboot into Safe Mode straight away. If you reboot into normal mode by accident, you will have to start again.

Until we get you clean again, please disable Dr. Watson by following the instructions here: http://support.microsoft.com/?kbid=188296



Step 1 - Stop the Malicious Service

Click Start > Run > type services.msc, then click OK
Scroll down and right click on 'Network Security Service'
Select 'Properties' and set the "Service Status" option to "Stop"
Set "Startup type" to "Disabled", click Apply, then OK.



Step 2 - Remove HijackThis Entries

Please note the filenames I've highlighted in red below. They have a tendancy to randomly change on reboot. If they've changed when you run HijackThis again to remove the below entries, note down the new filenames and be ready to alter the fix accordingly with them where I've indicated.


Scan with HijackThis again and place a checkmark before the following entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tbyze.dll/sp.html#37049
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {7E29EE2C-6606-C2CD-8C74-48007DC5A1CA} - C:\WINDOWS\ipna32.dll
O4 - HKLM\..\Run: [mfcxq32.exe] C:\WINDOWS\mfcxq32.exe
O4 - HKLM\..\RunOnce: [mfcbb32.exe] C:\WINDOWS\mfcbb32.exe
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\mspc32.exe (file missing)


Close ALL open windows and Browsers (inc. this one) and click FIX CHECKED



Step 3 - Manipulate malicious '02 BHO' dll file

Start APM.
In the upper window locate and select 'explorer.exe'
In the lower window locate and rightclick the 02 BHO file which in your last log was:

C:\WINDOWS\ipna32.dll <--Alter if changed

Select 'Unload DLL'
Click 'OK' on the following prompts.

Please note there may be several occurances of 'explorer.exe' visable in APM. If you don't find the bad dll file on the first attempt, check the other explorer.exe's. If you still don't find it. Check in all occurances of Rundll32.exe in the upper window.



Step 4 - About:Buster

Reboot into Safe Mode.
Tap F8 repeatedly when your machine starts to boot up.
Select 'Safe Mode' from the options that appear.

Start About:Buster
Close open ALL windows-VERY important.
Click on 'Start' to begin the scan.
When the scan has finished let it scan again.
Save the report it produces to a notepad file for posting.
Exit About:Buster




Step 5 - Remove Malicious Programs/Files/Folders if still present

Delete the following files:
(alter if they've changed from your last log)

C:\WINDOWS\system32\tbyze.dll <-- 'R1' entry
C:\WINDOWS\ipna32.dll <-- '02 BHO' entry
C:\WINDOWS\mfcxq32.exe <-- '04' entry
C:\WINDOWS\mfcbb32.exe <-- '04' entry


Step 6 - Clean Out Temp Files & Recycle Bin

Click on Start > Run and type cleanmgr into the run box.
Make sure Temporary Files, Temporary Internet Files and Recycle Bin ONLY are checkmarked and click 'OK'.
Then reboot the machine into normal mode.



Step 7 - Online Virus Scans

Run an online virus scan at Kasperskey:

http://www.kaspersky.com/beta?product=161744315


Reboot once more and post the following:

Fresh HijackThis log
About:Buster log
Online scan summary.

PS. Many thanks for the donation. :thumbsup:
Want to fight back? Click HERE and learn how to remove spyware.

If I've helped you, please consider donating to the Multiple Sclerosis Society (UK)

#5 malleus_maleficarum

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Posted 21 April 2005 - 07:12 PM

Essentially, I believe that I have gotten rid of the nastier viruses that won't allow me to open 'my computer.' My system is still a tiny bit slow, I only really notice it though with .swf files. (flash) I am also wondering whether getting rid of dr. watson might ave had something to do with this? Could you verify if I got rid of everything?

I accidentlly missed the new name that the BHO: C:\windows\system32\ipna.dll had given itself, so I was not sure whether I nabbed it correctly, because nothing showed up in APM that I recognised.


Thanks very much again

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\SxgTkBar.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\UAService7.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\USER\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SxgTkBar] SxgTkBar.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\System32\UAService7.exe

#6 malleus_maleficarum

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Posted 21 April 2005 - 07:14 PM

Oh yea,

Heres the AboutBuster log:

Scanned at: 7:40:13 PM on: 4/9/2005


-- Scan 1 ---------------------------
About:Buster Version 4.0
Reference List : 26


Removed Data Streams:
C:\WINDOWS\comsetup.log:jqnvc


Removed 2 Random Key Entries
Removed! : C:\WINDOWS\addoq32.exe
Removed! : C:\WINDOWS\apirr.exe
Removed! : C:\WINDOWS\appaz32.exe
Removed! : C:\WINDOWS\appnj32.exe
Removed! : C:\WINDOWS\atlcb32.exe
Removed! : C:\WINDOWS\crlf32.exe
Removed! : C:\WINDOWS\kymql.dat
Removed! : C:\WINDOWS\lhioj.dat
Removed! : C:\WINDOWS\netiy.exe
Removed! : C:\WINDOWS\sdkhf.exe
Removed! : C:\WINDOWS\sdkqk32.exe
Removed! : C:\WINDOWS\sysqe.exe
Removed! : C:\WINDOWS\vfldu.dat
Removed! : C:\WINDOWS\system32\appnl32.exe
Removed! : C:\WINDOWS\system32\atlnb32.exe
Removed! : C:\WINDOWS\system32\d3cy32.exe
Removed! : C:\WINDOWS\system32\ipks.exe
Removed! : C:\WINDOWS\system32\javact32.exe
Removed! : C:\WINDOWS\system32\mfcud.exe
Removed! : C:\WINDOWS\system32\netgn32.exe
Removed! : C:\WINDOWS\system32\ovzlh.dat
Removed! : C:\WINDOWS\system32\sdkmz32.exe
Removed! : C:\WINDOWS\system32\sysse.exe
Attempted Clean Of Temp folder.
Removed Uninstall Key (HSA)
Removed Uninstall Key (SE)
Removed Uninstall Key (SW)
Pages Reset... Done!

-- Scan 2 ---------------------------
About:Buster Version 4.0
Reference List : 26


Removed Data Streams:
C:\WINDOWS\comsetup.log:jqnvc


Attempted Clean Of Temp folder.
Pages Reset... Done!






Scanned at: 12:43:39 AM on: 4/22/2001


-- Scan 1 ---------------------------
About:Buster Version 4.0
Reference List : 26

No ADS found on system
Removed 2 Random Key Entries
Removed! : C:\WINDOWS\system32\atllf32.exe
Removed! : C:\WINDOWS\system32\vqadz.dat
Attempted Clean Of Temp folder.
Removed Uninstall Key (HSA)
Removed Uninstall Key (SE)
Removed Uninstall Key (SW)
Pages Reset... Done!

-- Scan 2 ---------------------------
About:Buster Version 4.0
Reference List : 26

No ADS found on system
Attempted Clean Of Temp folder.
Pages Reset... Done!

#7 John_McKenna

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Posted 21 April 2005 - 08:21 PM

Looking at the About Buster log you really did have a nasty one there !!

Both HJT and About Buster logs are clean now anyway so just a bit of clearing up to do.

Download CWSServicemove.zip from here and unzip it to your desktop. Don't do anything with it yet.

Boot into safe mode and double click on the cwsserviceemove.reg.
Confirm you wish to add the contents to the registry when prompted and then reboot back to normal mode.


Now we need to see if we need to restore some deleted files:
Please check for the following files using the Windows Search Engine:

control.exe
rundll32.exe
wmplayer.exe
msconfig.exe
notepad.exe
shell.dll

If any are missing, you can download new copies from Merijn's Windows Files here and follow the instructions at that site to install them where they belong for your Operating System.

Post back and let me know everything went smoothly.

PS. Removing Dr Watson actually made it easier for you to fix this problem and in no way contributed to it.
Want to fight back? Click HERE and learn how to remove spyware.

If I've helped you, please consider donating to the Multiple Sclerosis Society (UK)

#8 malleus_maleficarum

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Posted 26 April 2005 - 06:54 PM

Thanks very much. I think everything is ok now. I have a new problem with my laptop where the colour is a small bit flickery and video looks terrible as a result. (sigh) it never ends. I don't think this has anything to do with viruses though, so I'll fix that now and then fix whatever the next thing is... Thanks again for your help. Hope the donation was ok.

#9 John_McKenna

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Posted 27 April 2005 - 03:42 AM

Once again thanks for the donation, I'll have a few pints on you at the weekend !!


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and renable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.


Safe Surfing

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