Posted 24 June 2008 - 09:21 AM
I am trying to help out a friend with his laptop. At first, it was infected by spyware, and I had that issue fixed in another part of this forum. Now, I still cannot access the internet. If I try it with the Microsoft Internet Explorer the laptop shows a blue error screen and crashes, followed by an automatic restart. I also reinstalled the drivers for the network adapter and all this is working. I have an excellent connection strength and so on, it just does not open a website. There are no hardware issues either. I also cannot connect to the internet with any other program. I tried installing Firefox, which helped in so far, that it no longer crashed the laptop, but still, I cannot open a website. When I tried to go to a website with Firefox, the following error message appeared: Network Connection. Error 623: The system could not find the phone book entry for this connection. Moreover, when I went into properties for the wireless network connection, the tag, that has all the IP and such information, only showed "unavailable". There was no IP address, nothing.
Sam, who helped me here with the spyware issues, had me install and run WinSock XP Fix 1.2. Still, nothing connects to the internet. I am really confused here.
Thanks for any input!