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Something's Wrong & I Don't Know What To Do


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#1 isabellarose

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Posted 23 June 2008 - 07:11 PM

My PC started getting really slow a few weeks ago. Programs stop responding, screens take forever to come up and even longer to close down. My Webroot Spy Sweeper reported a virus called exp/swfscene-a last Monday 6-16. It said it was quarantined and so I deleted it. But my problems haven't gone away. I just ran Stopzilla that I downloaded from this website (it said it was a free download) and it said it found many instances of something called dheshanthri but in order to get rid of it I had to pay for their full program. I chose not to do that since I am not sure if that is a program I want to invest money in. I already have Spy Sweeper (as I mentioned earlier) and I have Norton. Both are the latest versions with the latest updates and they have not helped me at all.

I have Windows XP and I believe it is sp2.

I do not know what to do - which programs to buy? I have been spending a week now trying to figure all this out and I'm very tired and frustrated and afraid I'll do the wrong thing.

Would someone be able to help me? I'm feeling desperate.

Thanks.

Edited by isabellarose, 23 June 2008 - 11:00 PM.


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#2 boopme

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Posted 23 June 2008 - 11:04 PM

Hello please run theses scans and post the logs,thanks.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

NEXT:
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 isabellarose

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Posted 25 June 2008 - 05:28 PM

Thank you so much for your help.

Here are two logs from Malwarebytes:


Malwarebytes' Anti-Malware 1.18
Database version: 883

6:47:03 PM 6/23/2008
mbam-log-6-23-2008 (18-47-03).txt

Scan type: Quick Scan
Objects scanned: 70829
Time elapsed: 24 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll (Adware.Minibug) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll (Adware.Minibug) -> Quarantined and deleted successfully.


Second Log:



Malwarebytes' Anti-Malware 1.18
Database version: 890

8:31:29 AM 6/25/2008
mbam-log-6-25-2008 (08-31-29).txt

Scan type: Quick Scan
Objects scanned: 71347
Time elapsed: 19 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Here is the log from SuperAntiSpyware:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/25/2008 at 12:36 PM

Application Version : 4.15.1000

Core Rules Database Version : 3490
Trace Rules Database Version: 1481

Scan type : Complete Scan
Total Scan Time : 02:43:11

Memory items scanned : 159
Memory threats detected : 0
Registry items scanned : 6293
Registry threats detected : 0
File items scanned : 67308
File threats detected : 0


I do have a few questions. One, now that I've downloaded SuperAntiSpyware onto my Desktop, it has put itself into my Startup Menu and runs in the Taskbar at the bottom of my screen. Is that o.k.?

Also, I see another entry in my Startup Menu that I didn't see before and it is: SpySweeperUI C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe\startintray

I do have Spy Sweeper, but I don't recall seeing it listed that way before in my Startup Menu.

Lastly, my computer runs SpySweeper at 1 a.m. and then Norton AntiVirus at 5 a.m. Just the past few weeks, I've had a message on my screen, when I check my PC first thing in the morning, that tells me my Virtual Memory is too low and that more space is being freed up to expand the Virtual Memory. That is about the time I started experiencing a lot my problems. I renewed & updated my version of Norton in March, but this message didn't start until recently. I had it again this morning (6-25).

Thank you again for all of your help.

#4 boopme

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Posted 25 June 2008 - 09:12 PM

OK good news your PC is clean. Now we need to straighten a few things out.

I have Windows XP and I believe it is sp2.

Check this by clicking Start >> Right click My Computer >>
scroll to and select Properties >>
In the popup menu,under General Tab (usually default)
You'll see System: It will say XP ,version and Service pack

Lastly, my computer runs SpySweeper at 1 a.m. and then Norton AntiVirus at 5 a.m. Just the past few weeks, I've had a message on my screen, when I check my PC first thing in the morning, that tells me my Virtual Memory is too low and that more space is being freed up to expand the Virtual Memory. That is about the time I started experiencing a lot my problems. I renewed & updated my version of Norton in March, but this message didn't start until recently. I had it again this morning (6-25).


Now what are the versions or Spysweeper and Norton, plus which firewall is running. These could be another problem if both are antivirus. Are either or both the paid version?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 isabellarose

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Posted 26 June 2008 - 12:15 AM

I have XP Home Edition Version 2002 SP2.

My Webroot Spy Sweeper is: The Latest Version: 5.5.7 (build 124) and it is purchased software. It includes virus protection too.

My Norton AntiVirus is 15.5.0.23 and should be the latest version. It is purchased software. It includes spyware protection and an inbound firewall.

They both have LiveUpdate active.

I also have the Windows firewall activated.

Now, I also have SuperAntiSpyware free edition running in my Startup Menu.

I don't know if this means anything or not, but I have the latest paid for version of Registry Mechanic too.

My PC is still running slow & taking forever to close windows (30 minutes or so). Also I discovered I have two Norton Antivirus programs listed in my Add/Remove Programs section. One is listed as Version 15.5.0.23, 58.13MB, Last used on 6/19/08 and the other is Version 14.2.0.29, 58.14MB, Last used on 6/23/08. This seems very strange to me.

I also have two MSMXL 4.0 SP2 (KB927978) Version 4.20.9841.0 and MSMXL 4.0 SP2 (KB936181) Version 4.20.9848.0 listed in my Add/Remove Programs.

Should I be worried about something called FlexNet?

Thanks!

Edited by isabellarose, 26 June 2008 - 04:04 PM.





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