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Device Manager Issue


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#1 fmhsgrad96

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Posted 23 June 2008 - 06:20 PM

Hello everyone.

I'm not sure what happened to my computer today, but I have a lexmark printer that has a card reader. When I inserted a card into the reader there was an error. I can't remember what it exactly said, but I do remember something about an IO error. Now the drive that windows assigned to it is missing. Plus when I open device manager the screen is blank and it says, "Navigation to the web page is canceled"

Someone please help.

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#2 usasma

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Posted 24 June 2008 - 06:36 AM

I would first suggest one of these free, online scans to see if anything has bypassed your current protection:

(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

If you're clean, then I'd suggest checking your Event Viewer for errors. To do this, go to Start...Run...and type in "eventvwr.msc" (without the quotes) and press Enter.

In the left hand pane, you'll click on System and view the events in the right hand pane (looking for errors), then click on Application in the left hand pane and look in the right hand pane for errors. You'll most likely be looking for a set of repeated errors that occur whenever you try to access Device Manager or similar tools. You can "force" the errors by trying to open Device Manager, then note the time on the system clock, then open up Event Viewer and look for errors at that time.
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#3 fmhsgrad96

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Posted 27 June 2008 - 07:25 AM

I still have no device manager. And I'm not sure what to look for when i open "eventvwr.msc"

#4 OldGrumpyBastard

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Posted 27 June 2008 - 07:54 AM

If you don't have a device manager or task manager, computer will not let you access certain files and programs, will not connect to the internet, runs very slow and doesn't respond....You more than likely have a malware issue going on here...That is why usasma provided the previous links...If you have tried to run these scans and have had no success then I would suggest that you open up a new topic in the "Am I Infected, What do I do?" forum in the security section and get further assistance from people that are experienced with malware removal.

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Following is a link for How to use the Event Viewer:

http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

You may also try to restore your computer back to a time when things were working properly using system restore. It may or may not help with your problem. You can also try to restart computer, continuously press F8...Select start from the last good configuration...This also may or may not work.

If you have a valid XP CD you can also try and do a repair installation or even a clean installation, but if you choose the later, it would be best to back up any files or programs that you want to keep onto an external Hard Drive or at the very least burn them to CD's for re-installation after re-formatting and re-installation of XP.
Does this look like an OldGrumpyBastard or what?




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