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New Antivirus 2008 Removal Question


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#1 Lynxcruising

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Posted 23 June 2008 - 05:50 PM

I tried several things to remove the Antivirus HP 2008 from my computer. I got infected Sunday night. Nothing has worked and I am a bit comfused.

First off the Antvirus 2008 removed all my restore dates and is in the BIOS. Keeps putting a desktop picture and deletes mine. I tried several things. Now it does not even registar as running.

I can try system restore and start when this was put into my computer. Any sugestions?

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#2 boopme

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Posted 23 June 2008 - 10:40 PM

Hello what did you try ? What is your operating system,XP ??
I am movin this topic from AntiVirus, Firewall etc... to Am I Infected..

Please run this,
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 Lynxcruising

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Posted 24 June 2008 - 06:36 AM

Thanks. I have XP.

Tried to "restore" but all previous dates removed. I tried "unstall programs". No help.
I went into the MS website and searched for removal. found how to manually remove it. Tried it but could not remove a .ddl. No much help, still there.I then tried "Spyware Doctor". I then started getting error message about stuff not working. Now the computer will not come up from hybernate. Has error message something is full and timed out. Restarts computer.

This Malware set a restore date after infection. With all the problems, would it be wise or OK to system restore before trying again to get rid of "antivirus XP 2008"?

Should I remove all installed programs that I installed to try to get rid of it before trying something else?

A bit lost on this.

Thanks.

I have tried to uninstall several times in safe mode but it will not and keps changing names. last 2 are -
Winvirxp08
antivirxp08
program file - rhceq6j017t\

Edited by Lynxcruising, 24 June 2008 - 01:10 PM.


#4 Lynxcruising

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Posted 24 June 2008 - 08:07 AM

I have XP.

I looked as system restore but all of the restore points was delited before this time.

Tried uninstall. no help.

Adaware. No help

MS site and found manual removal instructions. Could not delete a .dll. no help.

Tried Spyware doctor. No help. after that I am getting erroe message and stoping computer to protect it.

Now it does not registar as a system that is running.

Should I system restor before Spyware Doctor before installing the above mentioned program?

A little lost here.

Thanks

#5 Lynxcruising

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Posted 24 June 2008 - 06:40 PM

I did it, 3 times. 2 in safe mode and 1 in normal. Downloaded updates as well. Antivirus XP 2008 is still there. Did the light scan and not the deep. For some reason the other 2 did not show up in the log file.

Before this I delited new programs and did system restore. Computer running better and faster but still Antivirus XP 2008.

Malwarebytes' Anti-Malware 1.18
Database version: 888

6:34:54 PM 6/24/2008
mbam-log-6-24-2008 (18-34-54).txt

Scan type: Quick Scan
Objects scanned: 48352
Time elapsed: 11 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 12
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{07aa283a-43d7-4cbe-a064-32a21112d94d} (Adware.Zango) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\HKCU (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\HKCU\RunOnce (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\HKLM (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\HKLM\RunOnce (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\StartMenuAllUsers (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\StartMenuCurrentUser (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\BrowserObjects (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\AXPDefender\AXPDefender\Quarantine\Packages (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\rsyncini.exe (Trojan.Shutdowner) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\zfe1.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt7.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt8.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt9.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttA.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttB.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttC.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttD.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttE.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttF.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.

#6 jas0nl

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Posted 25 June 2008 - 10:20 AM

I have the same problem as well. I tried to remove this Antivirus xp 2008 many times and failed. I've used Malwarebytes' Anti-Malware and various other antivirus/spyware products recommended from this site to attempt to remove this, and still no effect. Can you do a guide on how to remove this?

#7 quietman7

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Posted 25 June 2008 - 10:48 AM

Lynxcruising please, reboot, rescan again with MBAM, click the Logs tab and copy/paste the contents of the new report in your next reply.

Then go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").
These are some common malware related entries you may see:
  • Security Info
  • Warning Message
  • Security Desktop
  • Warning Homepage
  • Privacy Protection
  • Desktop Uninstall
If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".


Welcome to BC jas0nl

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members in the same thread with different problems. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
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#8 Lynxcruising

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Posted 25 June 2008 - 11:46 AM

Malwarebytes' Anti-Malware 1.18
Database version: 890

12:20:01 PM 6/25/2008
mbam-log-6-25-2008 (12-20-01).txt

Scan type: Quick Scan
Objects scanned: 48866
Time elapsed: 13 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt8.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt9.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttA.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttB.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttC.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttD.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttF.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.

Malwarebytes' Anti-Malware 1.18
Database version: 888

8:27:40 AM 6/25/2008
mbam-log-6-25-2008 (08-27-40).txt

Scan type: Quick Scan
Objects scanned: 48679
Time elapsed: 9 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt7.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt8.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt9.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttC.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.

#9 quietman7

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Posted 25 June 2008 - 12:12 PM

How is your computer running now? Any more reports/signs of infection?
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#10 Lynxcruising

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Posted 25 June 2008 - 12:54 PM

Lynxcruising please, reboot, rescan again with MBAM, click the Logs tab and copy/paste the contents of the new report in your next reply.

Then go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").
These are some common malware related entries you may see:

  • Security Info
  • Warning Message
  • Security Desktop
  • Warning Homepage
  • Privacy Protection
  • Desktop Uninstall
If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".


Welcome to BC jas0nl


Still infected. but computer is getting faster with all the stuff removed.

Thanks but for some reason in normal mode I do not have the "custom desktop". I have XP pro and I am the only operator. I can get it "Safe Mode" under admistrator but nothing was there.

Is there another way to access them or correct my computer to show them?

Thanks, Lynx

Edited by Lynxcruising, 25 June 2008 - 01:18 PM.


#11 quietman7

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Posted 25 June 2008 - 01:51 PM

Hmmm...no Customize Desktop button. I don't have any notes on that one so I'll have to do some research.
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#12 Lynxcruising

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Posted 25 June 2008 - 06:51 PM

Thanks, new upgrades on the saftware is working. much better. However, when i rebooted the walpaper came back (item phcaq6j017t) and the CPU ussage is way to high. This is what happened. I also deleted some on the temp internet folder. No popups prompting to pay them off.

Malwarebytes' Anti-Malware 1.18
Database version: 892

6:27:50 PM 6/25/2008
mbam-log-6-25-2008 (18-27-50).txt

Scan type: Quick Scan
Objects scanned: 49034
Time elapsed: 13 minute(s), 19 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 1
Files Infected: 18

Memory Processes Infected:
C:\Program Files\rhceq6j0e17t\rhceq6j0e17t.exe (AntivirusXP2008) -> Unloaded process successfully.
C:\WINDOWS\system32\pphcaq6j0e17t.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
C:\Program Files\rhceq6j0e17t\rhceq6j0e17tSkin.Dll (AntivirusXP2008) -> Unloaded module successfully.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SMrhceq6j0e17t (AntivirusXP2008) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008 (AntivirusXP2008) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\rhceq6j0e17t\rhceq6j0e17t.exe (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Program Files\rhceq6j0e17t\rhceq6j0e17tSkin.Dll (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pphcaq6j0e17t.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\23.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\24.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\3D.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\42.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Antivirus XP 2008.lnk (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\How to Register Antivirus XP 2008.lnk (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\License Agreement.lnk (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Uninstall.lnk (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus XP 2008.lnk (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008.lnk (AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.tt8.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttB.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttC.tmp (Trojan.Downloader) -> Delete on reboot.
C:\Documents and Settings\Iiii iiiii\Local Settings\Temp\.ttE.tmp (Trojan.Downloader) -> Delete on reboot.


Thanks for the help.

#13 quietman7

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Posted 25 June 2008 - 07:30 PM

This issue will require further investigation and probably the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#14 Lynxcruising

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Posted 25 June 2008 - 07:40 PM

Thank you for your help. I should note that there is another badware working called "Sysenternals" from Blue Screen Saver. Comes up on desk top and uses a lot of CPU ussage. I still get error messages about not being able to find script in .temp .vbs file. The computer crashes some times because of to much stuff happening.

The computer does work and the pop up when running is off.

I will go to the forum and ask for help.

Thanks again. Lynx

Question - If they are doing it for money and the money comes in through credit card, Why is the credit cards not STOPED?

Edited by Lynxcruising, 25 June 2008 - 08:32 PM.


#15 Lynxcruising

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Posted 26 June 2008 - 06:11 AM

[/Do not touch the wallpaper. changing it will reinstall the program!! If you do so, just use the Malware removal tools again.

Edited by Lynxcruising, 26 June 2008 - 06:12 AM.





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