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Skipping Audio/video...


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10 replies to this topic

#1 State Or Die

State Or Die

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Posted 23 June 2008 - 04:40 PM

Hey everyone,

I am semi-new to the forums, i have been on here for one issue in the past on my other computer and it was very helpful - anyway, this time, my wife's computer has had a "skipping" problem for quite some time. I dont know if it is attributed to malware or not, but i dont think so. I have run multiple virus scanners, spybot, adaware, have tried disconnecting wireless (i read somwhere that that could be it), checked memory, defragged, etc... basically everything i know how to do and i have not been able to remedy the situation. Basically whenever you run and audio or video file in any application (WMPlayer, Itunes, youtube, anything) it skips and stutters terribly. The computer has plenty of available memory, is not maxed out in CPU usage or anything. Other than this problem, the computer seems to run flawlessly... I cant figure it out - if someone has time to help, it would be greatly appreciated.

Thanks!

System specs

HP Laptop dv5000
1.79 GHz
AMD Turion 64 Mobile
1 GB of Ram
Windows XP Media Center Edition
Version 2002, Service Pack 2


Here is the HiJackThis Log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:37:41 PM, on 6/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\Microsoft Money 2006\MNYCoreFiles\mnybbsvc.exe
C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe
C:\Documents and Settings\K\Application Data\Real\Update\setup\setup.exe
C:\DOCUME~1\K\LOCALS~1\Temp\temp0.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\SNDVOL32.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\K\Desktop\HiJackThis(2).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe -p
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

--
End of file - 5393 bytes

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#2 State Or Die

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Posted 23 June 2008 - 07:46 PM

anyone? i hope i didnt post this in the wrong forum... :thumbsup:

#3 Billy O'Neal

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Posted 17 July 2008 - 09:17 AM

Hello, State Or Die.
Yes, you did post in the right place :)

:thumbsup: to BleepingComputer.com

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:
  • In the meantime, please refrain from making any changes to your computer.
  • Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :thumbup2:
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Finally, please reply using the Posted Image button in the lower left hand corner of your screen.
We need to create a Deckard's System Scanner (DSS) Log
Please download Deckard's System Scanner (DSS) from one of the links below and save to your Desktop.

Primary Mirror
Secondary Mirror

DSS will do the following:
  • Create a new System Restore point in Windows XP and Vista.
  • Clean your Temporary Files, Downloaded Program Files, Internet Cache Files, and empty the Recycle Bin on all drives.
  • Check some important areas of your system and produce a report for an analyst to review.
  • Automatically run HijackThis. It will also install and place a shortcut to HijackThis on your desktop if you do not already have it installed. So if HijackThis is not installed and DSS prompts you to download it, please answer yes.
Note: You must be logged onto an account with administrator privileges when using Deckard's System Scanner.
  • Close all applications and windows.
  • Double-click on dss.exe to run it and follow the prompts.
  • If your anti-virus or firewall complains, please allow this script to run as it is not malicious.
  • When the scan is complete, two text files will open in Notepad:
    • main.txt <-- Will be maximized
    • extra.txt <-- Will be minimized
  • If not, they both can be found in the C:\Deckard\System Scanner folder.
  • Please copy (<Control>+C) and paste (<Control>+V) the contents of main.txt and extra.txt in your next reply.
Note: When running DSS, some firewalls may warn that DSS is trying to access the Internet; especially if you are asked to download the most current version of HijackThis. Please ensure that DSS is given permission to access the internet.
Note: If you get a warning from your anti-virus while DSS is scanning, please allow DSS to continue as the scan is not harmful.


In your next reply, please include the following:
  • DSS's Main.txt
  • DSS's Extra.txt

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#4 Billy O'Neal

Billy O'Neal

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Posted 20 July 2008 - 08:32 AM

Hello, State Or Die.
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#5 Billy O'Neal

Billy O'Neal

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Posted 14 August 2008 - 07:02 PM

User returned; topic reopened. Please post your logs below :thumbsup:

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#6 State Or Die

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Posted 14 August 2008 - 07:17 PM

Hey Billy,

Thanks for re-opening this... the only reason i checked back is because i am actually getting help in another thread for my other computer... i am having all sorts of computer problems these days, haha.. anyway... the logs are below

MAIN

Deckard's System Scanner v20071014.68
Run by Kl on 2008-08-14 19:52:08
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
70: 2008-08-14 23:52:52 UTC - RP498 - Deckard's System Scanner Restore Point
69: 2008-08-14 23:23:04 UTC - RP497 - Installed Sophos AutoUpdate
68: 2008-08-12 10:00:51 UTC - RP496 - System Checkpoint
67: 2008-08-11 02:51:45 UTC - RP495 - System Checkpoint
66: 2008-08-10 01:56:31 UTC - RP494 - System Checkpoint


-- First Restore Point --
1: 2008-05-15 02:00:45 UTC - RP429 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis Clone ------------------------------------------------------------


Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-08-14 19:55:07
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ati2evxx.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ehome\ehrecvr.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\eabservr.exe
C:\Program Files\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HP\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\HP\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hposts08.exe
C:\Program Files\HPQ\shared\HpqToaster.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Kl\Desktop\dss.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: hp psc 1000 series.lnk = C:\Program Files\HP\Digital Imaging\bin\hpohmr08.exe
O4 - Global Startup: hpoddt01.exe.lnk = C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: https://turbotax.com (HKCU)
O18 - Protocol: ms-itss - {0A9007C0-4076-11D3-8789-0000F8105754} - C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\msitss.dll
O18 - Protocol: mso-offdap11 - {32505114-5902-49B2-880A-1F7738E5A384} - C:\Program Files\Common Files\Microsoft Shared\Web Components\11\OWC11.DLL
O18 - Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\ati2evxx.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe


--
End of file - 6162 bytes

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

S3 EntDrv51 - c:\windows\system32\drivers\entdrv51.sys (file missing)


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 SAVAdminService (Sophos Anti-Virus status reporter) - "c:\program files\sophos\sophos anti-virus\savadminservice.exe" <Not Verified; Sophos Plc; Sophos Anti-Virus>
R2 SAVService (Sophos Anti-Virus) - "c:\program files\sophos\sophos anti-virus\savservice.exe" <Not Verified; Sophos Plc; Sophos Anti-Virus>
R2 Sophos AutoUpdate Service - "c:\program files\sophos\autoupdate\alsvc.exe" <Not Verified; Sophos Plc; Sophos AutoUpdate>


-- Device Manager: Disabled ----------------------------------------------------

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: 1394 Net Adapter
Device ID: V1394\NIC1394\EE7E407D653F0200
Manufacturer: Microsoft
Name: 1394 Net Adapter
PNP Device ID: V1394\NIC1394\EE7E407D653F0200
Service: NIC1394

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_30A4103C&REV_10\4&13826118&1&30A4
Manufacturer: Realtek Semiconductor Corp.
Name: Realtek RTL8139/810x Family Fast Ethernet NIC
PNP Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_30A4103C&REV_10\4&13826118&1&30A4
Service: RTL8023xp


-- Scheduled Tasks -------------------------------------------------------------

2008-08-04 12:43:03 384 --a------ C:\WINDOWS\Tasks\FRU Task #Hewlett-Packard#hp psc 1200 series#1215016801.job
2008-07-26 12:29:08 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job
2008-07-08 20:54:00 290 --a------ C:\WINDOWS\Tasks\Uniblue SpeedUpMyPC Nag.job
2007-09-22 20:54:38 412 --a------ C:\WINDOWS\Tasks\Uniblue SpeedUpMyPC.job


-- Files created between 2008-07-14 and 2008-08-14 -----------------------------

2008-08-14 19:27:00 0 d-------- C:\WINDOWS\LastGood
2008-08-14 19:26:43 17920 --a------ C:\WINDOWS\system32\sophosboottasks.exe <Not Verified; Sophos Plc; Sophos Anti-Virus>
2008-08-14 19:26:28 0 d-------- C:\Documents and Settings\All Users\Application Data\Sophos
2008-08-14 19:23:11 0 d-------- C:\Program Files\Sophos
2008-08-14 19:18:41 0 d-------- C:\SAV7
2008-08-01 16:57:03 0 d-------- C:\WINDOWS\system32\CatRoot_bak
2008-07-28 14:07:55 0 d-------- C:\WINDOWS\system32\Adobe
2008-07-27 12:48:03 0 dr-h----- C:\Documents and Settings\Kl\Recent
2008-07-21 18:42:21 0 d-------- C:\Program Files\Common Files\AnswerWorks 4.0
2008-07-21 18:22:19 0 d-------- C:\Program Files\TurboTax


-- Find3M Report ---------------------------------------------------------------

2008-07-30 18:11:16 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-07-30 10:08:09 0 d-------- C:\Documents and Settings\Kl\Application Data\AdobeUM
2008-07-28 14:19:07 0 d-------- C:\Documents and Settings\Kl\Application Data\Adobe
2008-07-28 14:19:03 0 d-------- C:\Documents and Settings\Kl\Application Data\Macromedia
2008-07-27 12:55:45 24 --a------ C:\Documents and Settings\Kl\Application Data\xpy.ini
2008-07-21 18:50:00 0 d-------- C:\Documents and Settings\Kl\Application Data\Intuit
2008-07-21 18:42:21 0 d-------- C:\Program Files\Common Files
2008-07-21 18:42:20 0 d--h----- C:\Program Files\InstallShield Installation Information
2008-07-21 18:40:42 0 d-------- C:\Program Files\Quicken
2008-07-02 12:43:23 0 d-------- C:\Documents and Settings\Kl\Application Data\Hewlett-Packard
2008-07-02 12:35:14 20441 --a------ C:\WINDOWS\hpoins01.dat
2008-07-02 12:34:19 0 d-------- C:\Program Files\Hewlett-Packard
2008-07-02 12:28:39 0 d-------- C:\Program Files\Common Files\Hewlett-Packard
2008-07-02 12:26:56 0 d-------- C:\Program Files\HP
2008-07-02 12:10:31 21418 --a------ C:\logfile
2008-06-30 18:52:28 0 d-------- C:\Documents and Settings\Kl\Application Data\W Photo Studio Viewer
2008-06-28 19:55:21 0 d-------- C:\Documents and Settings\Kl\Application Data\HP
2008-06-28 17:31:57 0 d-------- C:\Documents and Settings\Kl\Application Data\W Photo Studio
2008-06-28 17:30:43 0 d-------- C:\Documents and Settings\Kl\Application Data\Walgreens
2008-06-28 17:29:56 0 d-------- C:\Program Files\Walgreens
2008-06-27 20:10:10 0 d-------- C:\Documents and Settings\Kl\Application Data\Mozilla


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [06/19/2005 04:50 PM]
"@"="" []
"eabconfg.cpl"="C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe" [12/22/2005 11:57 AM]
"Cpqset"="C:\Program Files\HPQ\Default Settings\cpqset.exe" [08/01/2005 05:26 PM]
"RecGuard"="C:\Windows\SMINST\RecGuard.exe" [10/11/2005 01:23 PM]
"hpWirelessAssistant"="C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe" [12/13/2005 07:45 PM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [10/30/2006 10:36 AM]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [09/14/2006 08:15 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
AutoUpdate Monitor.lnk - C:\Program Files\Sophos\AutoUpdate\ALMon.exe [5/7/2008 2:18:01 PM]
hp psc 1000 series.lnk - C:\Program Files\HP\Digital Imaging\bin\hpohmr08.exe [4/6/2003 1:17:18 AM]
hpoddt01.exe.lnk - C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe [4/6/2003 1:06:58 AM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"=C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"=C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"appinit_dlls"=C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SAVService]
@="service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Photosmart Premier Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Photosmart Premier Fast Start.lnk
backup=C:\WINDOWS\pss\HP Photosmart Premier Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Kodak EasyShare software.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Kodak EasyShare software.lnk
backup=C:\WINDOWS\pss\Kodak EasyShare software.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATIPTA]
"C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ehTray]
C:\WINDOWS\ehome\ehtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
"C:\Program Files\Messenger\msmsgs.exe" /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QPService]
"C:\Program Files\HP\QuickPlay\QPService.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
"C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{2215374a-11f9-11db-be84-0014a5a3eeed}]
AutoRun\command- F:\LaunchU3.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{367a47bb-053e-11db-af1d-806d6172696f}]
AutoRun\command- D:\setupSNK.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{e87b5858-5133-11dd-bf34-0014a5a3eeed}]
AutoRun\command- F:\Ultimate\PStart.exe

*Newly Created Service* - ERASERUTILDRV10741
*Newly Created Service* - SAVADMINSERVICE
*Newly Created Service* - SAVONACCESSCONTROL
*Newly Created Service* - SAVONACCESSFILTER
*Newly Created Service* - SAVSERVICE
*Newly Created Service* - SOPHOS_AUTOUPDATE_SERVICE



-- End of Deckard's System Scanner: finished at 2008-08-14 19:56:48 ------------





EXTRA

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Professional (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: AMD Turion™ 64 Mobile Technology ML-32
Percentage of Memory in Use: 48%
Physical Memory (total/avail): 1022.17 MiB / 529.04 MiB
Pagefile Memory (total/avail): 2459.17 MiB / 2102.47 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1920.41 MiB

C: is Fixed (NTFS) - 79.42 GiB total, 54.08 GiB free.
D: is Fixed (FAT32) - 12.71 GiB total, 0.94 GiB free.
E: is CDROM (No Media)

\\.\PHYSICALDRIVE0 - ST9100825A - 93.16 GiB - 3 partitions
\PARTITION0 (bootable) - Installable File System - 79.42 GiB - C:
\PARTITION1 - Unknown - 12.73 GiB - D:
\PARTITION2 - Unknown - 1027.6 MiB



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is enabled.

FirstRunDisabled is set.
AntiVirusDisableNotify is set.
FirewallDisableNotify is set.

FW: Norton Internet Worm Protection v2006 (Symantec) Disabled
AV: Sophos Anti-Virus v () Outdated

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe"="C:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe:*:Enabled:Earthlink"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\HP Rhapsody\\rhapsody.exe"="C:\\Program Files\\HP Rhapsody\\rhapsody.exe:*:Enabled:Rhapsody"
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"="C:\\Program Files\\Mozilla Firefox\\firefox.exe:*:Enabled:Firefox"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"="C:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe:*:Enabled:EasyShare"
"C:\\Program Files\\TurboTax\\Deluxe 2007\\32bit\\ttax.exe"="C:\\Program Files\\TurboTax\\Deluxe 2007\\32bit\\ttax.exe:LocalSubNet:Enabled:TurboTax"
"C:\\Program Files\\TurboTax\\Deluxe 2007\\32bit\\updatemgr.exe"="C:\\Program Files\\TurboTax\\Deluxe 2007\\32bit\\updatemgr.exe:LocalSubNet:Enabled:TurboTax Update Manager"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Kl\Application Data
CLASSPATH=.;C:\Program Files\Java\jre1.5.0_06\lib\ext\QTJava.zip
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=K
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Kl
LOGONSERVER=\\KRISTEN
MOZ_CRASHREPORTER_DATA_DIRECTORY=C:\Documents and Settings\Kl\Application Data\Mozilla\Firefox\Crash Reports
MOZ_CRASHREPORTER_RESTART_ARG_0=C:\Program Files\Mozilla Firefox\firefox.exe
MOZ_CRASHREPORTER_STRINGS_OVERRIDE=C:\Program Files\Mozilla Firefox\crashreporter-override.ini
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\Program Files\Mozilla Firefox;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\QuickTime\QTSystem\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PCTYPE=PAVILION
PLATFORM=MCD
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 36 Stepping 2, AuthenticAMD
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=2402
ProgramFiles=C:\Program Files
PROMPT=$P$G
QTJAVA=C:\Program Files\Java\jre1.5.0_06\lib\ext\QTJava.zip
SESSIONNAME=Console
SonicCentral=C:\Program Files\Common Files\Sonic Shared\Sonic Central\
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\K~1\LOCALS~1\Temp
TMP=C:\DOCUME~1\K~1\LOCALS~1\Temp
USERDOMAIN=K
USERNAME=Kl
USERPROFILE=C:\Documents and Settings\Kl
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Kl (admin)
Administrator (admin)
Guest (guest)


-- Add/Remove Programs ---------------------------------------------------------

--> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
--> C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\orun32.isu
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {075473F5-846A-448B-BCB3-104AA1760205}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {AB708C9B-97C8-4AC9-899B-DBF226AC9382}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {B12665F4-4E93-4AB4-B7FC-37053B524629}
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{510582B9-2633-11D4-99DC-0000F49094C7}\Setup.exe" UNINSTALL
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{939F8208-C8CE-4AFF-B7BA-ACEB2E74A6CB}\Setup.exe"
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Ad-Aware SE Personal --> C:\PROGRA~1\Lavasoft\AD-AWA~1\UNWISE.EXE C:\PROGRA~1\Lavasoft\AD-AWA~1\INSTALL.LOG
Adobe Flash Player ActiveX --> C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Flash Player Plugin --> C:\WINDOWS\system32\Macromed\Flash\uninstall_plugin.exe
Adobe Reader 6.0.1 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A00000000001}
Adobe Shockwave Player --> C:\WINDOWS\system32\Adobe\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Adobe\SHOCKW~1\Install.log
AnswerWorks 4.0 Runtime - English --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7DD9A065-2C86-4A9F-A5FF-796EC1B99DCA}\setup.exe" -l0x9 -removeonly
Apple Software Update --> MsiExec.exe /I{B74F042E-E1B9-4A5B-8D46-387BB172F0A4}
Athlon 64 Processor Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C151CE54-E7EA-4804-854B-F515368B0798}\setup.exe" -l0x9
ATI Control Panel --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}\setup.exe"
ATI Display Driver --> rundll32 C:\WINDOWS\system32\atiiiexx.dll,_InfEngUnInstallINFFile_RunDLL@16 -force_restart -flags:0x2010001 -inf_class:DISPLAY -clean
Canon S500 --> C:\WINDOWS\system32\CNMS500.EXE -@C:\WINDOWS\IsUninst.exe -f"C:\BJPrinter\CNMWINDOWS\Canon S500 Installer\Inst\DeIsL1.isu" -pCanon S500-c"C:\BJPrinter\CNMWINDOWS\Canon S500 Installer\Inst\bjinst.dll
CCScore --> MsiExec.exe /I{B4B44FE7-41FF-4DAD-8C0A-E406DDA72992}
Comcast High-Speed Internet Install Wizard --> C:\Program Files\support.com\uninstall\chsi_uninstaller.exe
Conexant AC-Link Audio --> C:\Program Files\CONEXANT\CNXT_AUDIO\HXFSETUP.EXE -U -ICPL309BA.INF
Coupon Printer for Windows --> "C:\Program Files\Coupons\uninstall.exe" "/U:C:\Program Files\Coupons\Uninstall\uninstall.xml"
Desktop Doctor --> "C:\Program Files\Support.com\providerComcast\Uninstall.exe" /c "Remove Desktop Doctor?"
Easy Internet Sign-up --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\1050\INTEL3~1\IDriver.exe /M{8105684D-8CA6-440D-8F58-7E5FD67A499D} /l1033
ESSCDBK --> MsiExec.exe /I{AE1FA02D-E6A4-4EA0-8E58-6483CAC016DD}
ESScore --> MsiExec.exe /I{9D8FEE90-0377-49A9-AEFB-525BDE549BA4}
ESSgui --> MsiExec.exe /I{91517631-A9F3-4B7C-B482-43E0068FD55A}
ESSini --> MsiExec.exe /I{8E92D746-CD9F-4B90-9668-42B74C14F765}
ESSPCD --> MsiExec.exe /I{14D4ED84-6A9A-45A0-96F6-1753768C3CB5}
ESSSONIC --> MsiExec.exe /I{073F22CE-9A5B-4A40-A604-C7270AC6BF34}
ESSTOOLS --> MsiExec.exe /I{8A502E38-29C9-49FA-BCFA-D727CA062589}
essvatgt --> MsiExec.exe /I{2D03B6F8-DF36-4980-B7B6-5B93D5BA3A8F}
HijackThis 1.99.1 --> F:\Ultimate\IT Additions\Hijack This\HijackThis.exe /uninstall
HP Help and Support --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A93C4E94-1005-489D-BEAA-B873C1AA6CFC}\setup.exe" -l0x9 -removeonly
HP Imaging Device Functions 6.0 --> C:\Program Files\HP\Digital Imaging\DigitalImagingMonitor\hpzscr01.exe -datfile hpqbud01.dat
HP Memories Disc --> MsiExec.exe /X{B376402D-58EA-45EA-BD50-DD924EB67A70}
HP Photo and Imaging 2.0 - All-in-One --> MsiExec.exe /X{9867A917-5D17-40DE-83BA-BEA5293194B1}
HP Photo and Imaging 2.0 - All-in-One Drivers --> MsiExec.exe /X{6ECB39BD-73C2-44DD-B1A0-898207C58D8B}
HP Photo and Imaging 2.0 - hp psc 1200 series --> C:\Program Files\HP\Digital Imaging\{7C8BB31C-E09E-4c7d-BBF1-45E33B467FE1}\Setup\hpzscr01.exe -datfile hposcr02.dat -forcereboot
HP Photosmart Premier Software 6.0 --> C:\Program Files\HP\Digital Imaging\uninstall\hpzscr01.exe -datfile hpqscr01.dat
hp psc 1200 series --> MsiExec.exe /X{C900EF06-2E76-49C7-8DB0-41F629B21DC5}
HP QuickPlay 2.0 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{45D707E9-F3C4-11D9-A373-0050BAE317E1}\setup.exe" -uninstall
HP Rhapsody --> C:\PROGRA~1\HPRHAP~1\Unwise32.exe /A C:\PROGRA~1\HPRHAP~1\install.log
HP Software Update --> MsiExec.exe /X{BB85ED9C-AFC9-43BD-B8DC-258C3C7DF72E}
HP User Guides--System Recovery --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BC96BBA7-C634-460E-AD18-A0A994213F80}\Setup.exe" -l0x9 -removeonly
HP User Guides 0025 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{52AE81CB-B786-490E-93CF-240A9891B392}\setup.exe" -l0x9 -removeonly
HP Wireless Assistant 2.00 C1 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{4302B2DD-D958-40E3-BAF3-B07FFE1978CE}\setup.exe" -l0x9 hpquninst
iTunes --> MsiExec.exe /I{446DBFFA-4088-48E3-8932-74316BA4CAE4}
J2SE Runtime Environment 5.0 Update 6 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150060}
kgcbaby --> MsiExec.exe /I{E18B549C-5D15-45DA-8D8F-8FD2BD946344}
kgcbase --> MsiExec.exe /I{F22C222C-3CE2-4A4B-A83F-AF4681371ABE}
kgchday --> MsiExec.exe /I{11F3F858-4131-4FFA-A560-3FE282933B6E}
kgchlwn --> MsiExec.exe /I{03EDED24-8375-407D-A721-4643D9768BE1}
kgcinvt --> MsiExec.exe /I{9BD54685-1496-46A5-AB62-357CD140ED8B}
kgckids --> MsiExec.exe /I{693C08A7-9E76-43FF-B11E-9A58175474C4}
kgcmove --> MsiExec.exe /I{A1588373-1D86-4D44-86C9-78ABD190F9CC}
kgcvday --> MsiExec.exe /I{8A8664E1-84C8-4936-891C-BC1F07797549}
Kodak EasyShare software --> C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\$SETUP_140002_3f9f5fdf\Setup.exe /APR-REMOVE
KSU --> MsiExec.exe /I{B997C2A0-4383-41BF-B76E-9B8B7ECFB267}
LimeWire 4.12.4 --> "C:\Program Files\LimeWire\uninstall.exe"
Microsoft Money 2006 --> "C:\Program Files\Microsoft Money 2006\MNYCoreFiles\Setup\uninst.exe" /s:120
Microsoft Office Small Business Edition 2003 --> MsiExec.exe /I{91CA0409-6000-11D3-8CFE-0150048383C9}
Microsoft Works --> MsiExec.exe /I{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}
Mozilla Firefox (3.0.1) --> C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSN --> C:\Program Files\MSN\MsnInstaller\msninst.exe /Action:ARP
muvee autoProducer 4.5 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{286F29AF-0BE2-4D5F-AB17-B7631A810553}\setup.exe" -l0x9
netbrdg --> MsiExec.exe /I{56AB063D-1450-4BDE-9F0D-E9C693429C51}
Notifier --> MsiExec.exe /I{0008546E-DF6E-4CC1-AFD0-2CB8E16C95A2}
Office 2003 Trial Assistant --> MsiExec.exe /I{47D2103B-FD51-4017-9C20-DD408B17D726}
OfotoXMI --> MsiExec.exe /I{B162D0A6-9A1D-4B7C-91A5-88FB48113C45}
PCDADDIN --> MsiExec.exe /I{65D85050-5610-4A91-A3B1-D5C744291AD4}
PCDHELP --> MsiExec.exe /I{C99DCDA4-7407-4F72-A77E-C81C551D0C4E}
Quick Launch Buttons 5.20 G1 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CEB326EC-8F40-47B2-BA22-BB092565D66F}\setup.exe" -l0x9 -uninst
Quicken 2006 --> MsiExec.exe /X{2818095F-FB6C-42C8-827E-0A406CC9AFF5}
QuickTime --> MsiExec.exe /I{50D8FFDD-90CD-4859-841F-AA1961C7767A}
REA's TESTware for the PLT Grades K-6 --> MsiExec.exe /I{2B642CEC-5CD4-4DE1-9FE7-E214E10D2765}
RealPlayer --> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
Security Update for Step By Step Interactive Training (KB898458) --> "C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe"
Security Update for Step By Step Interactive Training (KB923723) --> "C:\WINDOWS\$NtUninstallKB923723$\spuninst\spuninst.exe"
SFR --> MsiExec.exe /I{DB02F716-6275-42E9-B8D2-83BA2BF5100B}
SHASTA --> MsiExec.exe /I{605A4E39-613C-4A12-B56F-DEFBE6757237}
SKIN0001 --> MsiExec.exe /I{FDF9943A-3D5C-46B3-9679-586BD237DDEE}
SKINXSDK --> MsiExec.exe /I{F4A2E7CC-60CA-4AFA-B67F-AD5E58173C3F}
Soft Data Fax Modem with SmartCP --> C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_1002&DEV_4378\HXFSETUP.EXE -U -Icpl309bk.inf
Sonic Audio Module --> MsiExec.exe /I{AB708C9B-97C8-4AC9-899B-DBF226AC9382}
Sonic Copy Module --> MsiExec.exe /I{B12665F4-4E93-4AB4-B7FC-37053B524629}
Sonic Data Module --> MsiExec.exe /I{075473F5-846A-448B-BCB3-104AA1760205}
Sonic Express Labeler --> MsiExec.exe /I{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}
Sonic MyDVD Plus --> MsiExec.exe /I{21657574-BD54-48A2-9450-EB03B2C7FC29}
Sonic Update Manager --> MsiExec.exe /I{30465B6C-B53F-49A1-9EBA-A3F187AD502E}
SonicAC3Encoder --> MsiExec.exe /I{52FBAE98-D389-4281-8C14-21B4046CCB4E}
SonicMPEGEncoder --> MsiExec.exe /I{B16AF568-A644-483C-A6DA-5028CD019C8C}
Sony Digital Voice Editor 2 --> C:\PROGRA~1\SONY\DIGITA~1\UNINST.EXE
Sophos Anti-Virus --> MsiExec.exe /X{034759DA-E21A-4795-BFB3-C66D17FAD183}
Sophos AutoUpdate --> MsiExec.exe /X{15C418EB-7675-42BE-B2B3-281952DA014D}
SpywareBlaster v3.5.1 --> "C:\Program Files\SpywareBlaster\unins000.exe"
staticcr --> MsiExec.exe /I{8943CE61-53BD-475E-90E1-A580869E98A2}
Synaptics Pointing Device Driver --> rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall
Texas Instruments PCIxx21/x515/xx12 drivers. --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{7B6CF9EB-CB2B-4A1A-81A9-BE1A9044690A} /l1033
tooltips --> MsiExec.exe /I{E79987F0-0E34-42CC-B8FF-6C860AEEB26A}
TourSetup --> MsiExec.exe /I{A01FC76F-CC09-4658-9E37-5C2F635EE708}
TurboTax Deluxe 2007 --> C:\Program Files\TurboTax\Deluxe 2007\TaxUnst.EXE "C:\Program Files\TurboTax\Deluxe 2007\Uninstall.log" -NoGui
Update Rollup 2 for Windows XP Media Center Edition 2005 -->
VPRINTOL --> MsiExec.exe /I{999D43F4-9709-4887-9B1A-83EBB15A8370}
W Photo Studio --> MsiExec.exe /X{CBF3C503-946E-45EA-B347-EACC41781989}
Windows XP Media Center Edition 2005 KB908250 --> "C:\WINDOWS\$NtUninstallKB908250$\spuninst\spuninst.exe"
WIRELESS --> MsiExec.exe /I{F9593CFB-D836-49BC-BFF1-0E669A411D9F}
Wireless Home Network Setup --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{09D8492A-C8E2-421E-927D-46800FB327A3}\setup.exe" -l0x9 -removeonly


-- Application Event Log -------------------------------------------------------

Event Record #/Type5070 / Success
Event Submitted/Written: 08/14/2008 07:29:29 PM
Event ID/Source: 0 / WSH
Event Description:
Sophos AutoUpdate Service stopped OK. (Loop count = 0)

Event Record #/Type5067 / Success
Event Submitted/Written: 08/14/2008 07:23:11 PM
Event ID/Source: 0 / WSH
Event Description:
Sophos AutoUpdate Service stopped OK. (Loop count = 0)

Event Record #/Type5063 / Error
Event Submitted/Written: 07/29/2008 11:15:48 PM
Event ID/Source: 11 / crypt32
Event Description:
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Event Record #/Type5062 / Error
Event Submitted/Written: 07/29/2008 11:15:48 PM
Event ID/Source: 11 / crypt32
Event Description:
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Event Record #/Type5057 / Error
Event Submitted/Written: 07/22/2008 07:29:39 PM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application acrord32.exe, version 6.0.1.1091, faulting module msvcrt.dll, version 7.0.2600.2180, fault address 0x000370d0.
Processing media-specific event for [acrord32.exe!ws!]



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type18183 / Error
Event Submitted/Written: 08/14/2008 07:09:14 PM
Event ID/Source: 1000 / Dhcp
Event Description:
Your computer has lost the lease to its IP address 192.168.2.6 on the
Network Card with network address 0014A5A3EEED.

Event Record #/Type18182 / Warning
Event Submitted/Written: 08/14/2008 07:09:14 PM
Event ID/Source: 1003 / Dhcp
Event Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 0014A5A3EEED. The following
error occurred:
%%121.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Event Record #/Type18181 / Warning
Event Submitted/Written: 08/12/2008 09:08:19 PM
Event ID/Source: 1003 / Dhcp
Event Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 0014A5A3EEED. The following
error occurred:
%%1223.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Event Record #/Type18150 / Warning
Event Submitted/Written: 08/12/2008 09:08:15 PM
Event ID/Source: 1003 / Dhcp
Event Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 0014A5A3EEED. The following
error occurred:
%%1223.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Event Record #/Type18119 / Warning
Event Submitted/Written: 08/12/2008 07:13:46 PM
Event ID/Source: 1003 / Dhcp
Event Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 0014A5A3EEED. The following
error occurred:
%%1223.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.



-- End of Deckard's System Scanner: finished at 2008-08-14 19:56:48 ------------

#7 Billy O'Neal

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Posted 15 August 2008 - 06:32 AM

Hello, State Or Die.
I don't see any malware here. But I do see some holes, and I would like to make sure with a tool as well :thumbsup:

We need to move some files
Please download the OTMoveIt2 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    EntDrv51 <delete service>
  • Return to OTMoveIt2, right click in the "Paste List of Files/Folders to Move" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt2
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE)6 Update 7...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-Language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u7-windows-i586-p.exe
  • Follow the on screen instructions to install the latest Java version.
I would like us to use ESET (NOD32)'s Online Scanner
  • Please go to ESET OnlineScan (NOD32)
  • You will then see the Terms of Use, tick the check-box infront of YES, I accept the Terms of Use
  • Now click Start
  • Should you face a Security Warning that asks if you want to install and run a file called "OnlineScanner.cab", click Yes
  • Click Start
    • Note: (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, tick: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan
  • The Onlinescan will now start and scan your pc (this could take a while)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software, just close the window
  • Click Start >> Run... >> type: C:\Program Files\EsetOnlineScanner\log.txt
  • The Scanresults will now open in Notepad
  • Click into the text area, right-click and chose "select all" (or use +A)
  • Right-click again and chose "Copy" (or +C)
  • Close/Exit Notepad
  • Navigate to this thread and post your log along with anything else requested from us, by right-clicking and "paste" (or ctrl+v) in the text area of the reply post you just created.
Note: For Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

Your Microsoft Windows installation is out of date.
Whenever a security problem in its software is found, Microsoft will usually create a patch for it. After the patch is installed, attackers can't use the vulnerability to install malicious software on your PC, so keeping up with these patches will help to prevent malicious software being installed on your PC
Go here to check for & install updates to Microsoft applications.
Note: The update process uses ActiveX, so you will need to use Internet Explorer for it, and allow the ActiveX control that it wants to install.

Please reboot and repeat the update process until there are no more updates to install.

Please let me know of any problems you may have encountered.

In your next reply, please include the following:
  • OTMoveIt2's Log
  • ESET OnlineScan's Log

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#8 State Or Die

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Posted 15 August 2008 - 08:49 PM

ok - here is the OTMoveIT2 log:

EntDrv51 service deleted successfully.

OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 08152008_174208


Here is the ESET log:

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3360 (20080815)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=9a3e35defa83114ab7235481a97dc91f
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2008-08-16 01:44:53
# local_time=2008-08-15 09:44:53 (-0500, Eastern Daylight Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 2
# scanned=398752
# found=0
# scan_time=11752

#9 Billy O'Neal

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Posted 15 August 2008 - 10:44 PM

Hello, State Or Die.

I don't see any malware on this machine, which ESET confirms. The issues you describe are not often caused by malware.. and I don't think they are in this case. You would have other symptoms.

If you still need help you might wish to start a topic in Windows XP Home and Professional here:
http://www.bleepingcomputer.com/forums/f/56/windows-xp-home-and-professional/

You now appear to be clean. Congratulations!

We need to clean up our tools.
  • Please download OTMoveIt2 by OldTimer and save it to your desktop.
  • Click the Clean Up button.
    Posted Image
  • Accept any prompts.
  • This will remove any tools we used, including OTMoveIt, and will require a reboot.
Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints: Malware Complaints. Just find your country room and register your complaint.
The infections you had were "None :spacer:"

Below are some steps to follow in order to dramatically lower the chances of reinfection.
You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.
  • Set a New Restore Point to prevent possible reinfection from an old one.
    Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.
    You can view a video of the following instructions.
    • Go to Start > Programs > Accessories > System Tools and click "System Restore".
    • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
    • Then go to Start > Run and type: Cleanmgr
    • Click "OK".
    • Click the "More Options" Tab.
    • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
    Note: You should only do this once!
    :thumbsup:
  • Make sure you install all the security updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch for it. After the patch is installed, attackers can't use the vulnerability to install malicious software on your PC, so keeping up with these patches will help to prevent malicious software being installed on your PC
    Go here to check for & install updates to Microsoft applications.
    Note: The update process uses ActiveX, so you will need to use Internet Explorer for it, and allow the ActiveX control that it wants to install.
    :)
  • Keep your non-Microsoft applications updated as well
    Microsoft isn't the only company whose products can contain security vulnerabilities, to check for other vulnerable programs running on your PC that are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.
    :thumbup2:
  • Make Internet Explorer more secure
    • Click Start -> Run
    • Type "Inetcpl.cpl" (without quotes) & click OK.
    • Click on the Security tab.
    • Click "Reset all zones to default level"
    • Make sure the Internet Zone is selected & click "Custom level"
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls") to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Click OK, then Apply, then OK to exit the Internet Properties page.
    :spacer:
  • Install SpywareBlaster & make sure to update it regularly
    SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing themselves on your computer.
    If you don't know what ActiveX controls are, see here
    You can download SpywareBlaster from here.
    :spacer:
  • Install and use Spybot Search & Destroy
    Instructions are located here
    Make sure you update, reimmunize & scan regularly.
    :spacer:
  • Make use of the HOSTS file included with Spybot Search & Destroy
    Every version of Microsoft Windows includes a hosts file. A hosts file is a bit like a phone book: it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites.
    Spybot Search & Destroy has a good HOSTS file built in. To enable it,
    • Run Spybot Search & Destroy
    • Click the Mode button on the toolbar, and then place a tick next to Advanced mode.
    • Click Yes.
    • In the left hand pane of Spybot Search & Destroy, click on "Tools", and then on Hosts File.
    • Click on "Add Spybot-S&D hosts list"
    Note: On some PCs, having a custom HOSTS file installed can cause a significant slowdown. Following these instructions should resolve the issue
    • Click Start -> Run.
    • Type "services.msc" (without quotes) & click OK.
    • In the list, find the service called "DNS Client" & double click on it.
    • On the dropdown box, change the setting from "Automatic" to "Manual".
    • Click OK.
    • Exit/close the Services window
    For a more detailed explanation of the HOSTS file, click here.
    :spacer:
  • Install a-squared Free & update and scan with it regularly
    a-squared free is a product from Emsi Software provided free for private use that can detect and remove a variety of malicious software. You can get it here
    Note: If you have a dialup internet connection, you may also like to install a-squared Anti-Dialer which provides some real time protection against premium rate dialers
    :spacer:
  • Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date!
Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#10 State Or Die

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Posted 16 August 2008 - 10:07 AM

thanks Billy, I'll try the other forum :thumbsup:

#11 Billy O'Neal

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Posted 16 August 2008 - 12:09 PM

Hello, State Or Die.

No problem :thumbsup:

Since this issue appears resolved, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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