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Virus/trojan Seems Pretty Bad... Please Help


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2 replies to this topic

#1 danonne

danonne

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Posted 23 June 2008 - 01:46 PM

Hi everyone

First of all Hello!
This is my first post on this forum... and I am afraid that this is my last hope.

At first having found this site through google i thought of trying to get tools and figuring this out on my own but after reading a bit i think its waaaaay to complicated for me...

So here is the story so far:
Yesterday I got my computer infected... It was entirely my fault - I downloaded a file, it looked suspicious but after scanning it with AVG came up with nothing so i ran it... :thumbsup:

I though of this a bit and I cannot put it in to a coherent paragraph so I will just put down as many facts as I can remember atm:
  • AVG then picked up an I-Worm/Bagle, sent it to vault and then I deleted it. This happend once or twice more. I noticed a process hldrrr.exe running... i killed it and it seems like its gone now.
  • I also downloaded (and paid for) Process Master which shows me a ?? process everytime i restart the computer.
  • I went to AVG site and used their tools to try and get rid of this thing... the tools either did not find anything or keep crashing (probably being closed by the malware).
  • I also Symantecs removal tools - same as above.
  • Safe mode goes to blue screen
  • A friend recomened trying HijackThis but once we copied it to my computer it wouldnt run - error says it is not a Win32 application. (my guess is its corrupted by the virus, or whatewver it is)
  • I since downloaded the file again and scanned it with VirSCAN.org - all but 2 results came back ok. The two that were not are: ClamAV - said it is "PUA.Packed.Themida" and CP Secure - identified it asthe "Troj.Downloader.W32.Bagle.in"
  • I checked on google and from the simptoms I get it seems like the PUA.Packed.Themida is more likely since I did everything i could to remove the I-Worm/Bagle
There may be more info available - I just dont know what else is needed.

Please, please help.

Thanx

Danonne

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#2 quietman7

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Posted 23 June 2008 - 02:51 PM

This infection will require further investigation as it is difficult to remove and removal will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#3 Orange Blossom

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Posted 24 June 2008 - 11:14 PM

Hello danonne,

Now that your log is posted here: http://www.bleepingcomputer.com/forums/t/153997/this-one-seems-bery-bad/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

The BC Staff
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