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#1 gilo

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Posted 23 June 2008 - 04:31 AM

whenever i try to open files on my cpu or even files ov DVD's this pops up : windows exe. "0x7c911e58" momory cannot be read 0x000000

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#2 quietman7

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Posted 23 June 2008 - 10:28 AM

Please download MsnCleaner.zip and save to you Desktop. (in addition to removing infected files, it will remove certain restrictions on your system often disabled by malware.)
  • Extract (unzip) the file to your desktop. (click here if you're not sure how to do this) but DO NOT use it yet.
  • Reboot your computer in "Safe Mode" using the F8. To do this restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A boot menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
  • Double-click MsnCleaner.exe to run the tool.
  • Click the "Analyze" button.
  • A report will be created after the scan and will be saved to C:\MsnCleaner.txt.
  • If it finds an infection, click the "Deleted" button.
  • Reboot normally and post the contents of MsnCleaner.txt in your next reply.
Download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".

Post the log in your next reply and let me know how your computer is running.
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#3 gilo

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Posted 23 June 2008 - 02:05 PM

i did what you asked me to do:
no virus found on MSNcleaner.

these are the files found and moved by Dr.Web

ComboFix(2).exe\327882R2FWJFW\psexec.cfexe;C:\Documents and Settings\Windows\Desktop\SAVED FILES\ComboFix(2).exe;Program.PsExec.171;;
ComboFix(2).exe;C:\Documents and Settings\Windows\Desktop\SAVED FILES;Archive contains infected objects;Moved.;
ComboFix.exe\327882R2FWJFW\psexec.cfexe;C:\Documents and Settings\Windows\Desktop\SAVED FILES\ComboFix.exe;Program.PsExec.171;;
ComboFix.exe;C:\Documents and Settings\Windows\Desktop\SAVED FILES;Archive contains infected objects;Moved.;
PlayMP3.exe.vir;C:\QooBox\Quarantine\C\Program Files\PlayMP3z;Adware.Playz.6;Incurable.Moved.;
A0022329.exe\327882R2FWJFW\psexec.cfexe;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP103\A0022329.exe;Program.PsExec.171;;
A0022329.exe;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP103;Archive contains infected objects;Moved.;
A0023624.dll;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP107;Adware.Playz.4;Incurable.Moved.;
A0023625.dll;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP107;Adware.Playz.4;Incurable.Moved.;
A0023626.dll;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP107;Adware.Mirarbar.31;Incurable.Moved.;
A0023677.exe;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP107;Adware.Playz.6;Incurable.Moved.;
A0027691.exe\327882R2FWJFW\psexec.cfexe;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP108\A0027691.exe;Program.PsExec.171;;
A0027691.exe;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP108;Archive contains infected objects;Moved.;
A0027692.exe\327882R2FWJFW\psexec.cfexe;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP108\A0027692.exe;Program.PsExec.171;;
A0027692.exe;C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP108;Archive contains infected objects;Moved.;
freeripmp3.exe\data028;F:\downloads\freeripmp3.exe;Adware.MyWay;;
freeripmp3.exe;F:\downloads;Archive contains infected objects;Moved.;
A0027693.exe\data028;F:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP108\A0027693.exe;Adware.MyWay;;
A0027693.exe;F:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP108;Archive contains infected objects;Moved.;


is there a next step?
thanks

#4 quietman7

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Posted 23 June 2008 - 02:26 PM

Are you still getting the windows exe pop up error?
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#5 gilo

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Posted 23 June 2008 - 02:50 PM

unfortunately, yes i am

#6 quietman7

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Posted 23 June 2008 - 02:54 PM

If you're using Windows 2000/XP, please print out and follow the instructions for using SDFix in BC's self-help tutorial "How to use SDFix".
-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
-- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan.

When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
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#7 gilo

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Posted 23 June 2008 - 02:57 PM

ok will try this out later, have to get some rest. will post what happens next, thanks

#8 gilo

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Posted 24 June 2008 - 01:45 AM

here is the list after using SDFix:


SDFix: Version 1.196
Run by Administrator on Tue 06/24/2008 at 02:11 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-06-24 14:37:43
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\CancelAutoplay\CLSID]
"\30 A?E?2?A?E?D?8?F?-?5?6?9?5?-?4?a?6?d?-?9?7?0?9?-?1?4?E?5?1?C?D?1?7?B?1?C?'?"=""

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe:*:Enabled:hpqste08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe:*:Enabled:hpofxm08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe:*:Enabled:hposfx08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe:*:Enabled:hposid01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe:*:Enabled:hpqscnvw.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe:*:Enabled:hpqkygrp.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe:*:Enabled:hpqcopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe:*:Enabled:hpfccopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe:*:Enabled:hpzwiz01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe:*:Enabled:hpoews01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe:*:Enabled:hpqnrs08.exe"
"C:\\Program Files\\Grisoft\\AVG7\\avginet.exe"="C:\\Program Files\\Grisoft\\AVG7\\avginet.exe:*:Enabled:avginet.exe"
"C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe:*:Enabled:avgamsvr.exe"
"C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe:*:Enabled:avgcc.exe"
"C:\\Program Files\\Grisoft\\AVG7\\avgemc.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgemc.exe:*:Enabled:avgemc.exe"
"C:\\WINDOWS\\system32\\PnkBstrA.exe"="C:\\WINDOWS\\system32\\PnkBstrA.exe:*:Enabled:PnkBstrA"
"C:\\WINDOWS\\system32\\PnkBstrB.exe"="C:\\WINDOWS\\system32\\PnkBstrB.exe:*:Enabled:PnkBstrB"
"C:\\Program Files\\Xfire\\xfire.exe"="C:\\Program Files\\Xfire\\xfire.exe:*:Enabled:Xfire"
"C:\\Program Files\\uTorrent\\uTorrent.exe"="C:\\Program Files\\uTorrent\\uTorrent.exe:*:Enabled:ęTorrent"
"C:\\Program Files\\Eidos\\Kane and Lynch Dead Men\\kaneandlynch.exe"="C:\\Program Files\\Eidos\\Kane and Lynch Dead Men\\kaneandlynch.exe:*:Enabled:Kane & Lynch: Dead Men"
"C:\\Program Files\\Ubisoft\\Assassin's Creed\\AssassinsCreed_Dx9.exe"="C:\\Program Files\\Ubisoft\\Assassin's Creed\\AssassinsCreed_Dx9.exe:*:Enabled:Assassin's Creed Dx9"
"C:\\Program Files\\Ubisoft\\Assassin's Creed\\AssassinsCreed_Dx10.exe"="C:\\Program Files\\Ubisoft\\Assassin's Creed\\AssassinsCreed_Dx10.exe:*:Enabled:Assassin's Creed Dx10"
"C:\\Program Files\\Ubisoft\\Assassin's Creed\\AssassinsCreed_Launcher.exe"="C:\\Program Files\\Ubisoft\\Assassin's Creed\\AssassinsCreed_Launcher.exe:*:Enabled:Assassin's Creed Update"
"C:\\Program Files\\Ubisoft\\Tom Clancy's Rainbow Six Vegas\\Binaries\\R6Vegas_Game.exe"="C:\\Program Files\\Ubisoft\\Tom Clancy's Rainbow Six Vegas\\Binaries\\R6Vegas_Game.exe:*:Enabled:Rainbow Six Vegas"
"C:\\Program Files\\Ubisoft\\Tom Clancy's Rainbow Six Vegas\\Binaries\\R6Vegas_Launcher.exe"="C:\\Program Files\\Ubisoft\\Tom Clancy's Rainbow Six Vegas\\Binaries\\R6Vegas_Launcher.exe:*:Enabled:Rainbow Six Vegas Updater"
"C:\\Program Files\\IVT Corporation\\BlueSoleil\\BlueSoleil.exe"="C:\\Program Files\\IVT Corporation\\BlueSoleil\\BlueSoleil.exe:*:Enabled:BlueSoleil"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

Remaining Files :



Files with Hidden Attributes :

Wed 4 Aug 2004 1,667,584 ..SH. --- "C:\Program Files\Messenger\msmsgs.exe"
Wed 4 Aug 2004 60,416 A.SH. --- "C:\Program Files\Outlook Express\msimn.exe"
Fri 16 May 2008 6,104,632 A..H. --- "C:\Program Files\Picasa2\setup.exe"
Wed 4 Aug 2004 4,639 A.SH. --- "C:\Program Files\Windows Media Player\mplayer2.exe"
Wed 4 Aug 2004 73,728 A.SH. --- "C:\Program Files\Windows Media Player\wmplayer.exe"
Tue 5 Jun 2007 4,909,096 A..H. --- "C:\System Volume Information\_restore{E1E247FE-DBB7-46B7-886C-8EC7AD7CBAEF}\RP59\A0008722.exe"
Sat 31 May 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Finished!

#9 gilo

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Posted 24 June 2008 - 01:46 AM

0x7c911e58 still pops up

#10 quietman7

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Posted 24 June 2008 - 08:05 AM

windows.exe was malware and may have been removed by an anti-malware/anti-virus scan if you are not finding it on your system.

When doing a search on the net for 0x7c911e58 errors, you will find this is a common complaint with various causes and possible solutions. What works for one person may not work for another. However this error appears to be associated with applications so I suspect it may have been related to that malware file.

This issue will require further investigation. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#11 gilo

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Posted 25 June 2008 - 09:53 AM

i have done the things you asked me to do and i have posted a new thread. thank you quietman7, hope everything will do good.

#12 quietman7

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Posted 25 June 2008 - 10:43 AM

Your hijackthis log is posted here.

Now that your log is posted,, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Thanks for your cooperation and good luck with your log.
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