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Please check HJT log


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#1 Andy66

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Posted 08 April 2005 - 11:29 AM

Would you please analyze my HJT log (below)?

Symptoms:
1. Zone Alarm asked repeatedly if I wanted to allow winupdate38187816[1] to access internet ... I always said no ... later found this suspicious program in startup files.
2. Cannot access internet at all. The Task Bar will show "www.google.com" ok, but it will not display the page.
3. Zone Alarm stopped functioning normally. I shut it down and tried to restart it. Now it does not work.
4. Norton Internet Security (including Anti-virus) stopped working. Nothing happens when I try to restart it by selecting it from Start Programs.
5. Other programs (like Word) seem to work ok ... but computer is slower than normal.

Symptom #1 started a week ago. All other symptoms started yesterday.

Actions taken so far:
1. Ran Ad-aware
2. Tried unsuccessfully to uninstall and reinstall Norton ... uninstall (both with Norton utility and Windows Control Panel) failed.

Thanks so much! Andy

----------------

Logfile of HijackThis v1.99.1
Scan saved at 11:38:32 AM, on 4/8/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Nero\InCD\InCDsrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\carpserv.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Creative\SBLive\AudioHQ\AHQTBU.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Nero\InCD\InCD.exe
C:\Program Files\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Open Office\installed files\program\soffice.exe
C:\Program Files\Hijack This\050216 new version\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.tigerdirect.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security 2005\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security 2005\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [AudioHQU] C:\Program Files\Creative\SBLive\AudioHQ\AHQTBU.EXE
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O5 "LPT1:" /M "Stylus C82"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\System32\dxdllreg.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\InCD\InCD.exe
O4 - HKCU\..\RunOnce: [CleanUp!] C:\Program Files\CleanUp!\Cleanup.exe /WindowsRestart
O4 - Startup: OpenOffice.org 1.1.0.lnk = C:\Program Files\Open Office\installed files\program\quickstart.exe
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Utilities\ZoneAlarm\zapro.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11B2C0D3-DFFB-11D3-9253-00500498D7E5} (ShowSetupObj5 Class) - http://invite.mshow.com/(bgndpyrcsq532a45j.../ShowSetup5.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Nero\InCD\InCDsrv.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE

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#2 Grinler

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Posted 08 April 2005 - 10:52 PM

Dont see anyting here. YUou can try this:

Now please Download LSPFix from:

LSP-Fix

Run the program and check immediately press the finish button.

Then Reboot.

To see a tutorial on how to use this program click the link below:

Using LSP-Fix to remove LSP Spyware & Hijackers

Let us know if its better now

If that does not work, Open Internet Explorer. When it is open click on Tools and then Internet Options. Then click on the Connections tab and then press the Lan Settings button. Do you have it set to use a proxy server? If so uncheck that option

#3 Andy66

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Posted 11 April 2005 - 10:21 PM

Thanks for your help, Grinler.

I just made a contribution to your site.

As you suggested, I ran LSP-Fix ... it listed following files and descriptions in the left ("keep") column:
mswsock.dll Tcpip
winrnr.dll NTDS
rsvpsp.dll (Protocol handler)

I did not move anything from the Keep to Remove list. Its repair summary listed no changes.

The computer still does not connect to the internet. If I ask for www.google.com, Internet Explorer says “cannot find server”.

The Internet Options / Connection Tab / LAN Settings did not have the Proxy Server box checked. Above this, in Automatic Configuration, the Automatically Detect Settings box was checked.

In my original post, I neglected to tell you a few other events and “symptoms” that could possibly be related to my problems:
1. I installed a new Sony DVD writer and its included Nero Vision Express 3 software (a couple days before the internet problems occurred).
2. I uninstalled HP Scanjet application, using an uninstall program (also a couple days before the internet problems occurred).
3. Upon most bootups, the computer now displays a question: “The True Vector Internet Monitor has shut down. Would you like to restart it?”. If I answer Y, it appears to do nothing but repeats same message. If I answer N, the question disappears. (I am not sure whether this startup issue started at same time as the DVD install or later when the internet, Norton, and ZA firewall failed.)
4. Upon every bootup, QuickView opens with “technical file info” about a program called dxdllreg.exe. I sometimes also get a message “This program is not responding …” about QuickView. (This started when the internet, Norton, and ZA firewall failed.)

What now? Should I run the Setup button (“to set up an Internet connection”) on the Internet Options / Connection Tab of Internet Explorer?

Thanks.

Andy

#4 Grinler

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Posted 12 April 2005 - 12:29 AM

I just made a contribution to your site.


Thank you :thumbsup: I hope I can fix your problem.
The vector message has to do with zone alarm. Did you have that installed? I need you to uninstall Zone alarm from your computer. If you still use it, then reinstall it. Lets see if that fixes the problem.

#5 Andy66

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Posted 13 April 2005 - 08:18 AM

Thanks for your help so far. Following are steps since your post:

1. I installed Acronis True Image 8.0 and made a backup of my c: drive.

2. I uninstalled Zone Alarm via Control Panel Uninstall. I have not yet reinstalled it. The internet connection then began to work normally!

3. I ran Panda Online antivirus. It reported that it found 12 infected files and disinfected 9 of them. At this point the internet connection stopped working.

4. After multiple reboots, I found that the internet connection sometimes worked but very slowly. Also, other applications now run very slowly on this computer.

5. Ran Ad-aware and deleted 1 spyware item.

6. Managed to get an internet connection and ran CA online scan. It reported an infection of Win32.Codalush in 3 files (twnldpl1.exe, cidaetup.dll, and edliexec.dll) and said it could not repair.

7. Ran HJT. Results are below. Note it is changed from the HJT in my original post.

Did I get re-infected with something else, during this period since I uninstalled Zone Alarm? I supposedly have a hardware firewall due to my Linksys router (connecting two computers to internet in my home). My other computer now also seems to have a problem ... also runs very slowly on internet ... could it get infected over network? Also, my Norton antivirus software does not seem to work ... cannot open it ... as reported in my first post. Should I uninstall and reinstall it? Thanks for your help.

Andy

-------

Logfile of HijackThis v1.99.1
Scan saved at 6:52:49 AM, on 4/13/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Nero\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\carpserv.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Creative\SBLive\AudioHQ\AHQTBU.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Utilities\Quick View Plus\Program\QVP32.EXE
C:\Program Files\Nero\InCD\InCD.exe
H:\True Image\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Open Office\installed files\program\soffice.exe
C:\Program Files\Hijack This\050216 new version\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.tigerdirect.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security 2005\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security 2005\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [AudioHQU] C:\Program Files\Creative\SBLive\AudioHQ\AHQTBU.EXE
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O5 "LPT1:" /M "Stylus C82"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\System32\dxdllreg.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\InCD\InCD.exe
O4 - Startup: OpenOffice.org 1.1.0.lnk = C:\Program Files\Open Office\installed files\program\quickstart.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11B2C0D3-DFFB-11D3-9253-00500498D7E5} (ShowSetupObj5 Class) - http://invite.mshow.com/(bgndpyrcsq532a45j.../ShowSetup5.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Nero\InCD\InCDsrv.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE

#6 Grinler

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Posted 13 April 2005 - 04:35 PM

You can fix this, but it is essentially a clean log:

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll


Whgat is acronis?

#7 Andy66

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Posted 18 April 2005 - 06:17 PM

Thanks for the help.

I corrected the one HJT log entry that you suggested.

Meanwhile, the internet connection became sporadic and finally failed altogether. I might have blamed my ISP, but the computer remained very slow at other applications. Repeated reboots did not affect this. I finally booted on the Norton Internet Security’s Emergency Disk and checked for viruses … it reported none found. Upon a normal HD reboot, the internet now works and the computer seems to be operating “at full speed” and normally. I waited a few days to respond to you, to assure that it continues to work ok.

So the remaining issues are:
1. Upon every bootup, QuickView opens with “technical file info” about a program called dxdllreg.exe … and the QuickView application immediately fails. I get rid of it by use of <ctrl><alt><del> that shows QuickView is “not responding”.
2. Upon every bootup, I also get a message that Open Office is trying to “open a second instance” with the question of whether I want it to proceed. I do have Open Office on this computer, but I have not opened the application for months. This bootup message started last week.

==> What should I do next? What is dxdllreg.exe? Should I uninstall Open Office, or is there a simpler way to solve the second issue?

>> What is acronis? <<

Acronis True Image 8.0 is a backup utility similar to Norton Ghost. One can make an exact backup of an entire partition, including the partition that runs Windows and applications. I previously backed up the c: partition with Norton Ghost, but it stopped working a year ago when my backup image size grew to over 2 Gigabytes … as Ghost had this limit (in the older version that I had). Recently I have realized that I need to be more diligent about this backup … as I could have solved the current problem (as well as a similar problem with Horseserver Virus that you helped me with in February) by simply reverting to the backup IF I had made a recent backup! So last week I bought Acronis as a replacement to the old Ghost … I could have bought the new version of Ghost that probably would have worked with large image files … but a review a few months ago in PC Magazine preferred Acronis … and I had never liked the old Ghost, in part because one had to reboot in DOS mode to use it (!) and the disk letters got changed by one within Ghost (leading to fear of confusion of whether one was really doing it right!). By the way, I keep programs and data in different partitions … so that I can do frequent data backups and less frequent program backups. And I’m careful about not letting applications keep temp files or anything in the program partition, so that I don’t need to defrag the program partition. And I use a totally separate dedicated partition for internet temp files, because this is the one that needs really frequent defrags.

#8 Grinler

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Posted 18 April 2005 - 11:22 PM

dxdllreg.exe is part of directx. You can try downloading and instlaling the latest version here:

http://www.microsoft.com/directx




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