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Cannot Connect To Internet


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6 replies to this topic

#1 exquixotic

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Posted 22 June 2008 - 07:18 PM

I have been staying at friend's and using their computer for the last month. They are using xp home, service pack 2. Their service was extremely slow and I suspected it had something to do with the enormous number of media players or a virus. The computer would also ignore mouse clicks and the screen always peels when a page closes. I deleted most of the players, bit torrent, flash player and java, plus any other programs that i felt were extraneous and could be downloaded again. I then downloaded ccleaner, adaware and spybot and followed your malware check protocol. I also downloaded TuneUp Utilities and did an online scan with kaspersky. The computer seemed to be running a little more cleanly, so I began to reintroduce some of the programs I had deleted. About this time I began to receive warnings about the skype addon and would find a lot of skype entries when I ran ccleaner so I started over. I found a recommendation on major geeks to try Superantispyware and malawarebytes so tried them as well. I also replaced AVG 7.5 free with kaspersky antivirus. I still found nothing so tried the not malware protocols from your site. As everything seemed fine I changed kaspersky back to AVG and began to reintroduce programs. This time Flash player began to crash the browser. I uninstalled it and installed many times alwasy with the same result. Having grown tired of chasing ghosts I decided to give it a rest and live with the slow computer. I replaced all the programs and unplugged the regulator to use with some other electronics. When I plugged the computer back in I could no longer get online.
I spent two hours today with a tech who checked out the connectivity. I am writing right now on a laptop which is working fine on this connection but the other computer is completely stalled.
I should also mention that I have done a couple of system restores when I was reintroducing the programs as I didn't like how it seemed to be going. Those are all the details I can recall from the last month and a half of ghost hunting. If you ask me some pointed questions I may be able to dredge up a few more facts.
Any help you can give me with this problem would be greatly appreciated. Thanks ...

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#2 K()nT3nTs

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Posted 22 June 2008 - 07:33 PM

Did you ensure you ethernet drivers are up to par?

#3 hamluis

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Posted 23 June 2008 - 10:01 AM

How much RAM installed?

How large is the hard drive installed?

How much free space on the C: partition?

Is XP current with updates?

What AV and malware-detection programs are installed, current, and used frequently to reduce the chances of malware-related problems?

Last time chkdsk /r was run on system? Last time defragged?

Louis

#4 exquixotic

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Posted 23 June 2008 - 04:41 PM

Thanks for the responses. First I'd be willing to bet that the driver has never been updated. The driver date is 2001. I was preparing to check on it and never got around to it. I am able to get online with said computer using an Ubuntu disc, but I don't think I will be able to update a microsoft driver with linux ... don't know.
Next ... system info is as follows: Windows xp service pack 2, 256MB of RAM, hard drive looks like about 50GB about 27 of which are free. I check for updates every 2 weeks or so, although for the last 2 weeks the updates ready for download icon has been in the tray constantly and the computer has apparently been unable to download them.
The computer uses AVG 7.5 AV usually, though I have tried Kaspersky and Avira. I constantly run adaware and spybot though adaware started freezing up and I had to uninstall and install it several times. I also used the immunization feature on spybot until i started receiving messages that windows live messenger was having trouble loading due to conflicts in the host file. I also tried superantispyware, malwarebytes, spyblaster, spywaredoctor and kaspersky online. I also used combofix as part of a preparation to blog protocol from somewhere. I also ran winsockxp as per those instructions. Additionally I tried tuneup utilities which i fear has messed things up, but who knows. I use ccleaner almost daily and the windows disc cleaner, delete the caches in internet options before updating and running ghost hunters. I defrag about once a week and have used a page defragger as well. I can't run chkdsk as it requires an xp disc.
I think part of my problem is the constant uninstalling and installing of programs, but I felt the downloads weren't clean and I was having difficulty especially with Flash player, windows live and adaware. I felt, too, having so many media players was surely creating conflict.
As it is I feel the conflict is something like DNS cache poisoning though connected to some other hidden function. Or I am completely paranoid which provides an equally reasonable explanation. It is strange that unplugging the computer could somehow corrupt the ipconfig without a little help.
Thanks again for your responses and please feel free to ask for any other info.

#5 hamluis

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Posted 23 June 2008 - 06:26 PM

Chkdsk can be run from within XP, XP Chkdsk, Using the Graphical Version (My Computer) - http://www.updatexp.com/windows-xp-chkdsk.html

Using the instructions for the Graphical Version, put check marks in both options (scan, recover) and let it run to completion on the next boot.

After chkdsk finishes, then I suggest defragging the C: partition.

Just basic maintenance, probably won't help with your connection problem.

Louis

#6 exquixotic

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Posted 24 June 2008 - 11:37 AM

Absolutely correct ... thanks. I was thinking of system file check. I ran chkdsk in safe mode about 2 weeks ago and just ran it again ... all appears well though that's what windows tells me about its connectivity. It blames the server though obviously it's the computer.

#7 Orange Blossom

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Posted 24 June 2008 - 11:40 PM

Hello exquixotic,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/153840/cannot-connect-to-internet/ Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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