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Error Message "the Windows Installer Could Not Be Assessed"


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15 replies to this topic

#1 jhornberger

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Posted 22 June 2008 - 07:21 AM

HI

I get this error message when I try to install programs most recently Activesync for my new phone. Can anyone help!!! I have tried a few recommended remedied with Regedit but to no avail. ANy help would be greatly appreciated. I belive I had a virus at one time and that is when thte problem started. I have already tried the earliest System Restore date that I have. Thank you.

Edited by garmanma, 23 June 2008 - 04:08 PM.
combined duplicate posts


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#2 OldGrumpyBastard

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Posted 22 June 2008 - 08:04 AM

Give the following a look:

Go to My Computer, Right click, click on manage
New window opens
In left look for Services, click to open
In right go down to Windows Installer
Double click
In drop down bar make the Service Automatic, close
In right pane of window click on Start to start this service.

Windows Installer is now started & will work when you need it to

Additional Info:

http://support.microsoft.com/kb/319624

http://support.microsoft.com/kb/315353

Edited by garmanma, 23 June 2008 - 04:02 PM.

Does this look like an OldGrumpyBastard or what?

#3 PropagandaPanda

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Posted 23 June 2008 - 03:57 PM

EDIT: removed because post was merged and previous reply covered response

Edited by PropagandaPanda, 23 June 2008 - 04:08 PM.


#4 jhornberger

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Posted 23 June 2008 - 04:22 PM

I did the following but when I get to the START portion in the Windows Installer I get an error message which states " Could not start the Windows Installer service on Local Compuetr Error 1058: the service can not be started, either because it is disabled or because it has no enable serviced associated with it"

Does this mean that I do not have a Windows Installer installed (sounds like an obvious question but I have to ask) Thank you very much for your help.

#5 PropagandaPanda

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Posted 23 June 2008 - 04:35 PM

Hello.

Please try unregistrying and reregistering the service:

1. Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you do this correctly, it may look like nothing occurs.
2. Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you do this correctly, it may look like nothing occurs, or you may briefly see an hourglass. After you run this command, the operation is complete.
3. Try your Windows Installer-based application again.


With Regards,
The Panda

#6 jhornberger

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Posted 23 June 2008 - 04:51 PM

When I type msiexec/unregister I get an error message that "windows cannot find 'msiexec/unregister"

#7 jhornberger

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Posted 23 June 2008 - 04:52 PM

Forget the last reply.

#8 jhornberger

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Posted 23 June 2008 - 04:59 PM

The Windows Installer is no longer present under the SERVICES section of Computer Management?????

#9 PropagandaPanda

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Posted 23 June 2008 - 05:06 PM

Hello.

What happens when you try to re-register it?

With Regards,
The Panda

#10 jhornberger

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Posted 23 June 2008 - 05:15 PM

It shows the hour glass for 5 seconds and then nothing just like the post said it would. Do you think I do not have a working Windows installer and need to install one. If so, how is this done? Thanks for your help.

#11 PropagandaPanda

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Posted 23 June 2008 - 05:40 PM

Hello.

Hmm... the service is not appearing in services.msc? Before we try anything else, run this script to check the service.
  • Copy the following into a notepad. Do not copy the word "Code".
    @ECHO OFF
    ECHO Please wait..
    MSIEXEC /UNREGISTER>Report.txt
    MSIEXEC /REGSERVER>>Report.txt
    sc query "MSIserver">>Report.txt
    sc config "MSIserver" start= demand>>Report.txt
    sc start "MSIserver">>Report.txt
    IF exist "%WINDIR%\system32\msiexec.exe" (
    ECHO "msiexec.exe" is present.>>report.txt
    ) ELSE (
    ECHO "msiexec.exe" is missing.>>report.txt
    )
    Report.txt
    exit
  • Click File, then Save As... .
  • Click Desktop on the left.
  • Under the Save as type dropdown, select All Files.
  • In the box File Name, input servicechk.bat.
  • Hit OK.
Double click servicechk.bat. You will see a command prompt window open, followed by a text file. Copy the contents of the text file into your next reply.

With Regards,
The Panda

#12 jhornberger

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Posted 24 June 2008 - 11:06 AM

Quick Question: When I click file after copying the above script to notepad, where am I clicking file from?? Within notepad???

#13 PropagandaPanda

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Posted 24 June 2008 - 02:51 PM

Hello.

Yes you are saving the notepad document. When saved correctly, it should look like:
Posted Image

With Regards,
The Panda

#14 jhornberger

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Posted 24 June 2008 - 04:27 PM

SERVICE_NAME: MSIserver
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
[SC] ChangeServiceConfig SUCCESS
[SC] StartService FAILED 1058:

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


"msiexec.exe" is present.

#15 PropagandaPanda

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Posted 24 June 2008 - 05:49 PM

Hello.

This service is being difficult. However, from that log, I see that it has been successfully reinstalled, even though it refused to start. Does it show up in your services.msc now?

Following these steps in order.

Run this script to set the startup to automatic (or if it is now in your service manager, do so from there).
@echo off
sc config "MSIserver" start= auto
del %0
This script will delete it self when done. You will see no text output.

Restart your computer and try installing that program again. If the problem is not solved still, run the System File Checker.

After the SFC has been run, unregister and re-register the service again like how you did before.

If the prroblem still persists, I think you will have to be resorting to a Repair Install.

With Regards,
The Panda




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