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Hard Drive Undetected In My Computer (but Still Active)


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#1 Andnino

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Posted 20 June 2008 - 01:10 PM

I just got a new computer, and installed all kind of things lately... Stupid enough I forgot installing any sort of virus/spyware protection
So suddenly my pc was infected with all kinds of... bleep... like an internet page that looked like a desktop, a VIRUS ALERT message literally everywhere.
Well I did a lot of things, and got most of it away. Now I have two problems left.. biggest one is that 'My Computer' doesn't recognize my C Drive (my main hard drive with all files) anymore. It still makes contact since I can browse through the files if I try to open a file in the Fruityloops music software, which stores files in it's program directory.
It's also missing from my Start menu, along with the 'Run', 'Help', and all the My Files folders (Music, Documents etc)..

Any suggestions?

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#2 hamluis

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Posted 20 June 2008 - 04:51 PM

Well...I'd suggest that "most" is not as good as "all"...when it comes to cleaning the system of malware.

I think I'd do whatever it takes to convince me that I did not have a possible malware problems...before I wasted any time/energy on trying to "fix" something that malware is going to undo.

Louis

#3 boopme

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Posted 20 June 2008 - 08:00 PM

Hello: I am moving this topic to the malware forum for now to do some scans and eliminate the malware issue first.
As mentioned let's be sure of what is going on.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


{Mod edit: moved from XP ~~boopme}
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#4 Andnino

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Posted 21 June 2008 - 01:49 AM

It worked, thanks!

this is the report, don't think you understand Dutch, but "Geen kwaadaardige items gevonden" means "no harmful items found"


Malwarebytes' Anti-Malware 1.18
Database versie: 873

8:37:57 21-6-2008
mbam-log-6-21-2008 (08-37-57).txt

Scan type: Snelle Scan
Objecten gescand: 40551
Verstreken tijd: 4 minute(s), 24 second(s)

Geheugenprocessen ge´nfecteerd: 0
Geheugenmodulen ge´nfecteerd: 0
Registersleutels ge´nfecteerd: 0
Registerwaarden ge´nfecteerd: 0
Registerdata bestanden ge´nfecteerd: 8
Mappen ge´nfecteerd: 0
Bestanden ge´nfecteerd: 1

Geheugenprocessen ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Geheugenmodulen ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Registersleutels ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Registerwaarden ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Registerdata bestanden ge´nfecteerd:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowControlPanel (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDrives (Hijack.Drives) -> Bad: (12) Good: (0) -> Quarantined and deleted successfully.

Mappen ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Bestanden ge´nfecteerd:
C:\WINDOWS\evsr.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.



Now one more question, all the items in my start menu are back (including My Documents), except for My Pictures and My Music. I suppose this is something easily solved?

#5 Andnino

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Posted 21 June 2008 - 01:52 AM

Ah, forget it, I solved it already :thumbsup:




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