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HijackThis Log: Please help diagnose


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5 replies to this topic

#1 Brownie12

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Posted 07 April 2005 - 10:27 PM

Hi,
I'm Sana and this is my first posting. I am having a lot of trouble with adware on my computer and have already used ad-aware and spybot. I am pasting my HijackThis log below.
Thanks in advance for all help.

Logfile of HijackThis v1.99.1
Scan saved at 11:19:44 PM, on 4/7/2005
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\ati2evxx.exe
C:\PROGRA~1\Compaq\COMPAQ~3\hibserv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\SYSTEM32\ZONELABS\vsmon.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\Atiptaxx.exe
C:\Program Files\Compaq\HotKey Software\hkss.exe
C:\Program Files\Compaq\Compaq EAB Software\cpqek.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\WINNT\system32\irkvma.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINNT\system32\rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.search.msn.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.search.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.search.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
O2 - BHO: IE Update Class - {5B4AB8E2-6DC5-477A-B637-BF3C1A2E5993} - C:\WINNT\isrvs\sysupd.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [hkss] C:\Program Files\Compaq\HotKey Software\hkss.exe
O4 - HKLM\..\Run: [cpqek] C:\Program Files\Compaq\Compaq EAB Software\cpqek.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
O4 - HKLM\..\Run: [KavSvc] C:\WINNT\system32\irkvma.exe
O4 - HKLM\..\Run: [Nsv] C:\WINNT\system32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [picsvr] C:\WINNT\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINNT\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINNT\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - C:\WINNT\isrvs\mfiltis.dll
O20 - Winlogon Notify: Internet Settings - C:\WINNT\system32\t68ulgl916q.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\ati2evxx.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Hibernation - Unknown owner - C:\PROGRA~1\Compaq\COMPAQ~3\hibserv.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINNT\SYSTEM32\ZONELABS\vsmon.exe

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#2 bricat

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Posted 08 April 2005 - 08:26 PM

hi, welcome to the forum. :thumbsup:

go to THIS SITE and follow the instructions to download and run the 30 free trial of KASPERSKY AV.

then reboot and post a fresh Hijackthis log.

Edited by bricat, 08 April 2005 - 08:27 PM.


#3 Brownie12

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Posted 13 April 2005 - 06:20 PM

hi,
i downloaded and ran kaspersky. here is my latest hjt log:

Logfile of HijackThis v1.99.1
Scan saved at 7:20:46 PM, on 4/13/2005
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\ati2evxx.exe
C:\PROGRA~1\Compaq\COMPAQ~3\hibserv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\SYSTEM32\ZONELABS\vsmon.exe
C:\WINNT\system32\rundll32.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\Atiptaxx.exe
C:\Program Files\Compaq\HotKey Software\hkss.exe
C:\Program Files\Compaq\Compaq EAB Software\cpqek.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
C:\WINNT\System32\SSBEZIER.SCR
C:\Program Files\Mozilla Firefox\firefox.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.search.msn.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.search.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.search.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [hkss] C:\Program Files\Compaq\HotKey Software\hkss.exe
O4 - HKLM\..\Run: [cpqek] C:\Program Files\Compaq\Compaq EAB Software\cpqek.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
O4 - HKLM\..\Run: [ffis] C:\WINNT\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [KavSvc] C:\WINNT\system32\irkvma.exe
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - Global Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - C:\WINNT\isrvs\mfiltis.dll
O20 - Winlogon Notify: H323TSP - C:\WINNT\system32\q686lgls16q6.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\ati2evxx.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Hibernation - Unknown owner - C:\PROGRA~1\Compaq\COMPAQ~3\hibserv.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINNT\SYSTEM32\ZONELABS\vsmon.exe

#4 bricat

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Posted 13 April 2005 - 06:41 PM

Rerun HJT,and put a tick beside these :-


O4 - HKLM\..\Run: [ffis] C:\WINNT\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINNT\system32\irkvma.exe
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - C:\WINNT\isrvs\mfiltis.dll
O20 - Winlogon Notify: H323TSP - C:\WINNT\system32\q686lgls16q6.dll

now close all windows and browsers and click FIX CHECKED



Then boot up in SAFE MODE

Then navigate to and delete these files\folders in BOLD

C:\WINNT\isrvs<---folder
C:\WINNT\system32\irkvma.exe
C:\WINNT\system32\q686lgls16q6.dll

then boot up normally.


download and run MICROSOFT ANTISPYWARE
make sure you get the latest updates for it.


then reboot and post a fresh Hijackthis log.

Edited by bricat, 13 April 2005 - 06:41 PM.


#5 Brownie12

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Posted 14 April 2005 - 08:15 PM

hi,
thanks for the response. i ran hjt and checked the appropriate entries but could not manually delete any of those 3 in the response stated to be deleted in safe mode because they were not there.
i ran the microsoft anti-spyware as well.
here is the most recent hjt log:

Logfile of HijackThis v1.99.1
Scan saved at 9:14:38 PM, on 4/14/2005
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\ati2evxx.exe
C:\PROGRA~1\Compaq\COMPAQ~3\hibserv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\SYSTEM32\ZONELABS\vsmon.exe
C:\WINNT\system32\rundll32.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\Atiptaxx.exe
C:\Program Files\Compaq\HotKey Software\hkss.exe
C:\Program Files\Compaq\Compaq EAB Software\cpqek.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.search.msn.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.search.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.search.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [hkss] C:\Program Files\Compaq\HotKey Software\hkss.exe
O4 - HKLM\..\Run: [cpqek] C:\Program Files\Compaq\Compaq EAB Software\cpqek.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Netnews - {1FB7C7DA-E03B-4546-ADD9-3B6E62F46C23} - news:worldnet.help.new-users (file missing) (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O20 - Winlogon Notify: Shell Extensions - C:\WINNT\system32\n84slih7184.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\ati2evxx.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Hibernation - Unknown owner - C:\PROGRA~1\Compaq\COMPAQ~3\hibserv.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINNT\SYSTEM32\ZONELABS\vsmon.exe

#6 bricat

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Posted 15 April 2005 - 03:04 AM

Rerun HJT,and put a tick beside these :-

O20 - Winlogon Notify: Shell Extensions - C:\WINNT\system32\n84slih7184.dll

now close all windows and browsers and click FIX CHECKED

Download Killbox.
Extract it from the zip file then double-click on Killbox.exe to run it.
Click on "Delete on Reboot", in the "Full Path of File to Delete" box
type or copy and paste C:\WINNT\system32\n84slih7184.dll
and click on the button with the white cross in a red circle.You
will get a question "File will be Deleted on Next Reboot"
answer "Yes", followed by "File will be Removed on
Reboot, Do you want to reboot now?", answer "yes" then Let Killbox do it's work.


Then post a fresh HJt log.




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