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Nothing Runs


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#1 MedLaw

MedLaw

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Posted 19 June 2008 - 08:19 PM

I have windows Vista and I believe I have malware/virus/spyware. Whenever I try to run any program the computer things for a second then stops. The task manager shows the process as open, but the software never loads. I tired to run Live OneCare but it says the service is stopped. So I tried to open up my services, and of course it completely freezes. Any ideas on where to start?

I can't install any software or uninstall anything unless i'm in safe mode. All software runs in safemode, but once i go back to normal windows i get nothin. I've tried running Trend Micro House call but all it finds is a few tracking cookies.

I've also tried running msconfig, again computer freezes. Uhg.. just getting impatient!!

Edited by garmanma, 20 June 2008 - 07:44 AM.
Moved to more appropiate forum-Mark


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#2 Guest_superbird_*

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Posted 21 June 2008 - 03:57 AM

Please, do this in Safe Mode then:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




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