You should be able to scan Norton in safe mode. Access the scan through the start/programs/Norton method.
If the computer is infected with a virus, then it is possible that the virus could be backed up by System Restore. By default, Windows prevents System Restore from being modified by outside programs. As a result, there is the possibility that you could restore a virus-infected file, or that the on-line scanners would detect the virus in that location.
Disabling System Restore does not delete or remove any of your personal data from your computer. The only files removed are those that System Restore created, the restore points. Using System Restore to revert to a previously saved restore point does not affect any of your personal data files or any items in your My Documents folder. For more information search the Microsoft Windows Help (Click Start > Help and Support) and search for "System Restore Overview" and "Understanding System Restore." These documents explain what System Restore is, how it works, and more information about the effects of turning it on or off.
You must be logged in as an Administrator to do this. If you are not logged in as an Administrator, the System Restore tab will not be displayed. If you do not know how to log in as Administrator, contact your system administrator (if you are on a network), the computer manufacturer, or installer.
o Turning off System Restore will delete all previous restore points. You must create new restore points once you turn System Restore back on.
To turn off Windows XP System Restore
1. Click Start > Programs > Accessories > Windows Explorer
2. Right-click My Computer, and then click Properties.
3. Click the System Restore tab.
4. Check the "Turn off System Restore" or "Turn off System Restore on all drives" check box that says "turn off system restore"
Above info from http://service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam
Edited by Enthusiast, 08 April 2005 - 08:42 PM.