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Slight Prob With Zonealarm


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18 replies to this topic

#1 Sharonsthere

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Posted 19 June 2008 - 02:50 PM

Hi all. I downloaded zonealarm free firewall. When I went to install I got an error/warning: (red x) Setup was unable to find the msi package or patch. 'http://redirect.xonelabs.com/redirect/route?mode=1&app...etc and so on.'

I put the exe in the recycle bin. Before I download it again thought I'd see what someone here has to say about it.

Thanks in advance,
sharon
intelligence has far fewer practical applications than I thought.

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#2 I_am_CanadianEh?

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Posted 19 June 2008 - 04:13 PM

Did you try and get this from the Zonealarm site? http://www.zonealarm.com

Your error is suspicious...as I don't believe Zonealarm uses Windows Installer (msi packages) to load on your system....at least it doesn't for the Pro version.

The link you show is a re-direct and zonealarm is spelled out "xonealarm" in the link name.

I would be cautious where you get freeware from. Always go to the vender site or a reputable 3rd party site like Download.com, Filehippo, Snapfiles or Majorgeeks.

Also, I would run a scan of your computer to see if you caught a bug....

Cheers. :thumbsup:

#3 Sharonsthere

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Posted 19 June 2008 - 05:56 PM

Hi and thanks... I think the misspelling of zonealarm was mine. I got the link from someone here's sig line. I know better than that, I know how to get to zonealarm! Huh, I was being lazy!
Thanks for the feedback CanadianEh :thumbsup:
Sharon
Edit: I just downloaded the file again, and got the same message. I ran antivir and adaware. No real problems that I can see.

Edited by Sharonsthere, 19 June 2008 - 06:00 PM.

intelligence has far fewer practical applications than I thought.

#4 Sharonsthere

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Posted 19 June 2008 - 09:37 PM

Same problem as above.
intelligence has far fewer practical applications than I thought.

#5 boopme

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Posted 19 June 2008 - 10:12 PM

Is this for XP or Vista??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Sharonsthere

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Posted 19 June 2008 - 10:40 PM

Hi boopme...I have xp.
S
intelligence has far fewer practical applications than I thought.

#7 I_am_CanadianEh?

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Posted 20 June 2008 - 09:59 AM

Hi Sharon,

Have you experienced any other errors on your system? Like when trying to open certain programs or perform tasks?

Also, did you have any firewall (other than the built in XP one) installed before? If so, have you completely removed it?

Something seems to be messing up your computer....perhaps some software or registry settings got corrupted.

I would investigate the function of your comp and then try and run a CHKDSK /f on your partition that has Windows installed as a first step.

Then, clean up all your temp files and empty your browser cache. Reboot, and re-download ZA Free from the actual vendor site and try to install again.

:thumbsup:

#8 Sharonsthere

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Posted 20 June 2008 - 11:32 AM

I've experienced no other errors. however I did have remnants of comodo of which I believe I have removed all. I am not versed in deleting things in the registry but I will read up on that.
Thanks, Canadian...I'll do those things.
:thumbsup:
Sharon
intelligence has far fewer practical applications than I thought.

#9 tork

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Posted 20 June 2008 - 02:23 PM

Sharonsthere,

In addition to the advice from I_am_CanadianEh? Using a download manager, or a web accelerator have been known to corrupt zone alarm downloads. Also, use internet explorer to download za free.

Also, see these links:

http://www.pcadvisor.co.uk/forums/index.cf...&forumid=23
http://forums.zonelabs.com/zonelabs/board/...id=84441#M78666

tork

Edited by tork, 20 June 2008 - 02:30 PM.


#10 SeregDuin

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Posted 26 June 2008 - 06:38 PM

Hi,
I have attempted to install zonealarm free on 5 different computers this week. 4 of them had the same error. All 4 had WinXP sp3 installed.
The only one that had no problems is running XP SP1a.
I used the download from the SP1a machine to install on the 4 SP3 machines and now all 4 are very sluggish.

#11 SeregDuin

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Posted 26 June 2008 - 07:37 PM

Just tried to download zonealarm from the XP SP1a machine again out of curiosity..and it no longer works. Tried my Vista laptop ..doesn't work either. Links from the zonealarm forum to direct downloads didn't work either.

#12 I_am_CanadianEh?

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Posted 26 June 2008 - 09:32 PM

Go here:
http://www.filehippo.com/download_zonealarm_free/

You'll see a green strip on the right side, go near the top of the green strip and select: DOWNLOAD LATEST VERSION.
If you get a bar at the top of your browser to say that the download was blocked, then RIGHT-CLICK the bar and select "Download file".

Save the file to your desktop.

Close all other windows, disable all realtime protection including your antivirus and TURN OFF THE WINDOWS FIREWALL as Zonealarm will replace the function of the built in Windows firewall anyway.

Double click to install.

Good luck. :thumbsup:

#13 SeregDuin

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Posted 26 June 2008 - 10:44 PM

Nuh , forget about it. Already downloaded and installed Comodo. If zonealarm can't keep their own website accessible to customers then i'm not going to trust their product.

#14 tork

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Posted 27 June 2008 - 06:59 AM

This has been a problem periodically with zone alarm servers and the free edition. As I_am_CanadianEh? suggested there are a number of other download sites for the free zone alarm filehippo being one. Good luck with Comodo

#15 tos226

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Posted 27 June 2008 - 10:57 AM

My response to the first message from Sharonsthere "When I went to install I got an error/warning: (red x) Setup was unable to find the msi package or patch. "

Some people got bad msi installer in the past.
SP3 for XP gets confused.
SP3 expects these versions:

msiexec.exe 3.1.4000.1843
msi.dll 3.1.4000.2435
msihnd.dll 3.1.4000.1843

http://support.microsoft.com/kb/315346
http://support.microsoft.com/kb/893803/
http://aumha.net/viewtopic.php?f=62&t=33406
http://forums.zonelabs.com/zonelabs/board/...essage.id=18700

Speaking/writing from eperience on this one :thumbsup:

Edited by tos226, 27 June 2008 - 11:13 AM.





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