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Must Be A Hidden Virus Somewhere?


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#1 Montana32

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Posted 19 June 2008 - 01:42 AM

I copied my problem from "Internet and Networking - Web Browsing/Email and Other Applications" where I posted it on June 14th because I figured out FINALLY that I should have posted it here to get help. SORRY!

I have done everything I know how to do to fix my problem, including following some advice from your website but I have had no luck. I hope someone here has a thought or two that may help out.

PROBLEM:
Either immediately upon starting Internet Explorer (or Mozilla Firefox) or after being online for hours, I will notice that all web pages take a long time to load. If I do a speed test on a site like Speakeasy.net, there is no decrease shown in either my upload or download speed. However, if I check on my Self-Healing Internet program from my IP it tells me that I have anywhere from 19 to 67 active internet connections. I have confirmed this information to be accurate by following advice and typing in NETSTAT from the DOS prompt.

SYSTEM:
Acer Aspire AST660 Pentium 4, 1.5 GB memory, 160 GB hard disk. OS Windows XP Media Center Edition Version 2002 Service Pack 2. Internet is Rogers Cable Express Hi-Speed (7MBps down, 512 kBps up)

ACTIONS TAKEN/RESULTS:
1) First thing I did was contact Rogers and ask for help to see if it was a problem on their end. It is not. They said the problem could be caused by running peer to peer services, running a server from home and using newsgroups or newsreaders. I do none of those things.
2) Next thing I did was eliminate as many potential problems as possible. I turned off all extra toolbars, closed anything on the Taskbar that wasn't needed, used a program to see the start up processes and using the list on this website I shut off any that were not needed.
3) Then I used a few virus/spyware programs. I ran scans with the most up to date virus definitions using AdAware 2007, Norton Antivirus (which runs 24/7 with a firewall on my computer), Spybot Search & Destroy, housecall.trendmicro.com online scan and lastly Malwarebytes' Anti-Malware. Most of these programs just found tracking cookies. House Calls found one adware from zedo.com that I deleted. The Anti-Malware program found 2 things and I only deleted one because of some conflicting advice on here about whether or not I should. This is the one I left alone
C:\WINDOWS\system32\KCMDNIns.exe (Trojan.Inject) and this is the one I removed HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\system32\KCMDNIns.exe (Trojan.Inject). One note, although it was recommended to me to run my programs in safe mode, the ones I had at that time could not be run in safe mode as they required an internet connection. I will try running the Anti-Malware in safe mode when I am done here.
4) I also did a lot of cleaning up and rearranging. I deleted all the games my 5 year old downloaded from nickjr.com. I ran a scandisk/checkdisk. I defragged my computer.

The list of things I have tried doesn't look that big once I type it up but I have been trying very hard to fix this problem. I have a decent computer knowledge but am not an expert by any means and I am not comfortable fiddling with the Registry because I know little about it.

Any help would be appreciated! I have no idea how all of these connections pop up but it sure is driving me crazy!!

Thank you.



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#2 quietman7

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Posted 19 June 2008 - 12:24 PM

If nothing seems to be working, this issue will require further investigation and probably the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#3 Montana32

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Posted 19 June 2008 - 10:04 PM

Okay I will do all of that. I have been living with this problem for months now so I will be patient. Thank you! : )

#4 Orange Blossom

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Posted 24 June 2008 - 11:17 PM

Hello Montana32,

Now that your log is posted here: http://www.bleepingcomputer.com/forums/t/153978/unknown-virus-causing-internet-problems/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

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Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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