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FTC Adware/Spyware Conference - few solutions popu

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#1 harrywaldron


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Posted 20 April 2004 - 08:11 AM

I was glad to see this discussed, even though there were few actual solutions reached.

FTC Adware/Spyware Conference - few solutions popup

Spyware, adware and other code that lurks on hard drives has become so pervasive it's bedeviling home users, driving corporate technology managers to distraction and has become the top complaint in customer service calls to computer makers.

Spyware and adware problems became the largest single customer service complaint late last year, Dell attorney Maureen Cushman told the FTC workshop. It's become "a huge technical support issue for us," Cushman said, resulting in "slow performance, inability to access the Internet, extra icons and pop-up ads. This damages our brand and, most importantly, impairs the customer experience."


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