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Should we restore XP to its original condition


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#1 robitore

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Posted 07 April 2005 - 01:23 PM

I'm helping a friend with her XP problem and now I need some help. It looks like we need to start over and get everything back to factory. I'm a semi-wiz with 98se, but a semi-idiot with XP.

She bought a new HP with XP and I couldn't believe how much free trial junk came with it. Over time, she has activated most of it and tried to get rid of it. She has also been on several sites known for bad behavior (pogo, lycos...) and has accidently blocked some vital programs and none of the anti spyware programs will update. Aside from SpybotSD, AdAware, SpywareBlaster and SpywareGuard, there is no additional software installed, but 12 gigs of space has already been used. All anti-spy programs report no problems and her NAV says it hasn't been accessed in over a year, but the scan and updates show current activity with no alerts.

Here are the questions.
What steps should we take now?
Is there a 'rule of thumb' for the anti-spyware installation order?
Can XP be reinstalled WITHOUT all of the optional trial junk (and how)?
In this condition, is there any point in doing a backup before we restore?
What should we NOT try to do?

Thanks a ton!

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#2 tg1911

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Posted 07 April 2005 - 02:43 PM

I suggest you run these 2 online scans:
http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/

Then I would post a HijackThis log to be examined.
That would eliminate the possibility of spyware/malware, being the cause of your problems.

Read the pinned post in the HijackThis forum, here
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a couple of days to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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