Posted 17 June 2008 - 01:24 PM
Hi there. I'm new to bleeping computer so I'll try to explain as best I can the problem that I'm having.
Yesterday while using Microsoft word, my laptop (Dell Vostro 1700) stopped responding. The weird thing was that I was able to move the mouse still, though clicking on things did nothing, and winamp was still running and playing music. Nothing else was responding though, I couldn't Alt-Tab to anything, Alt-F4 didn't work, neither did the windows button, Ctrl-Esc didn't work and even Ctrl-Alt-Del had no effect. In the end I was forced to power down the laptop by holding the power button down. Restarted fine and a few hours later it did the same thing, so this time I used the stop button (on the front of my laptop) which stopped winamp from playing music. When I did this the mouse stopped responding so I couldn't even move it around and I was again forced to power down the laptop.
My specs are:
Time of this report: 6/17/2008, 19:04:04
Machine name: MONSTERMACHINE
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.longhorn_rtm.080118-1840)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Vostro 1700
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
Processor: Intel® Core2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3070MB RAM
Page File: 1395MB used, 4947MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
Every time it has happened, I was running BOINC (which is running a climateprediction.net model), winamp (playing music - not idle), last.fm client, microsoft word (2007) and firefox. My NOD32 anti-virus is also running in the background. Asides from those I don't think anything else that would affect it, there are the obvious dell laptop apps running too.
As far as I recall I don't think it is an update that has caused this as I hadn't updated anything for a few days and even that was a minor update.
Not sure what could be causing it so any input would be appreciated. If there is any more information needed, let me know.
Thanks for your time.