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Bug Has Shutdown My Connection To The World ?


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10 replies to this topic

#1 Idiot that clicked

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Posted 17 June 2008 - 11:18 AM

I will try to keep this to a minimum I have been working on this for over three weeks

1. I am an idiot I clicked on a misleading application and ruined my system. In my defense it looked exactly like a Microsoft warning prompt so I thought I was doing the right thing.

2. It took 3 days for Norton Internet Security 2008 (updated daily) to catch a Trojan Vundo and I fixed right away.

3. I kept getting repeats of this Trojan so I attacked it with Norton, Adaware 2008, Spybot Search and Destroy, Smitfruad, CCcleaner, AVG. and a special Norton Trojan remover

4. I have not had a Trojan since the Special Vundo Tool caught it but I have mutilated internet connection. I ran a Winsock fixer it helped but I still had a bad connection and speed (downloads impossible)

5. So I was upset and I did a reformat recovery

6. Still bad connection changed cable called internet provider everything is good but my system still seems bad

7. I attacked again with some of the above programs Caught some MRU objects Removed with Adaware 2008 (they keep coming back)

8. I restored my internet to about half to 75% Very wavy performance while playing Guild Wars (it has a ping monitor) 300-125000 ouch

9. Downloads are at 100 range and down for bit transfer

10. Adaware caught a few things one was Fizzlebar Root:HKCRpath:toolbartoolbarstoolbar.besttoolbarstoolbarobject.1 (I quarantined it) and a couple of the MRU it catches a lot

11. I am at my wits end this is an ongoing pain of bad performance and useless internet connection so I went into the registry to search and destroy myself I really have no idea what I was doing. So I searched this best best toolbar and deleted every entry with it in it. I also tried to delete the MRU items as well.

12. System worked but had some installing errors on startup but I figured on something going wrong

13. I ran adaware again and found the same MRU but no besttoolbartoolbar. I ran the CC cleaner and cleaned the registry. I ran Smitfruad again from safemode. Went back into registry and looked for the besttoolbartoolbar Nothing found.

14. So after this I just reformatted again and ran the recovery disk. I was installing my Norton Internet Security 2008 and the bit transfer was 500 (I have a 3.5 meg connection)

15. I need to install something’s yet but do you think I am in the clear? Any suggestions :thumbsup:

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#2 quietman7

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Posted 17 June 2008 - 11:35 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Also let me know if the startup errors have been resolved. If not, please be specific as to what they say.
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#3 Idiot that clicked

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Posted 17 June 2008 - 11:52 AM

Norton will not have any problems with this program will it?

I had no start up issues after the last recovery (at least so far )

Edited by Idiot that clicked, 17 June 2008 - 11:54 AM.


#4 quietman7

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Posted 17 June 2008 - 11:56 AM

Norton will not have any problems with this program will it?

There should be no conflicts with your anti-virus.
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#5 Idiot that clicked

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Posted 17 June 2008 - 09:12 PM

No virus found here is results

Malwarebytes' Anti-Malware 1.17
Database version: 865

9:06:38 PM 6/18/2008
mbam-log-6-18-2008 (21-06-38).txt

Scan type: Quick Scan
Objects scanned: 37657
Time elapsed: 3 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Any thing else that needs to be done ? Am I safe?

#6 quietman7

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Posted 18 June 2008 - 08:23 AM

Those log results look good. Let's try one more scan.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#7 Idiot that clicked

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Posted 18 June 2008 - 09:54 AM

Couple Question

Do I turn the System Restore off before going into safe mode?

And all of these scans are done in safe mode?

When going into Safemode I have a few options before it starts

1. Safemode
2. Safemode with network connections (I think)
3. Safemode with command prompt
4. And other options

I have always done scans in Safemode only (never tried any others)

Then it asks which version of windows (I think there is two because of my recovery I did)
1. Windows XP (nothing happens but reboot if selected)
2. Default Windows (I select this one)

Last it pops up a choose option before going into Safemode

1. Administrator (I never set up admin passwords)
2. Home user (I always choose this one) Could be wrong on the name of this at work


Sorry for all the questions

Edited by Idiot that clicked, 18 June 2008 - 10:03 AM.


#8 quietman7

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Posted 18 June 2008 - 11:32 AM

• "Beginners Guides: Windows XP Safe Mode Explained"
• "What is 'Safe Mode' used for and why?"
• "Description of Safe Boot options"
• "How to Boot into Safe Mode" (instructions with screenshots)

In Windows XP Home Edition, the built-in "Administrator Account" is only accessible in safe mode and is the default account for that mode. The password for the administrator account is blank by default since it is not accessible except in safe mode. It is recommended that you log in as this account to make changes in safe mode. In Windows XP Pro, the 'administrator' account logon option appears in Safe mode if more than one account is created on the system.
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#9 Idiot that clicked

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Posted 19 June 2008 - 05:32 AM

Couple things since last post

I originally had just the internet browser that came with the machine and was doing good on downloads. Well Windows update caught up with me adn installed the new browser 7. I had a heck of a time downloading the programs. I did finally get them but took over an hour to get superantispyware.

Ran in safemode the ATF Cleaner it freed up 405.496 meg

then ran Superantivirus it found no bugs looong scan but that is ok

well rebooted and went to get the log (it is gone?) save clean empty logs is clicked so it should have saved it?

I looked and the log was there after safemode scan. did nothing with it and rebooted

should i try again?

Internet is faster than last night i will try and download something to see if ATF resoulved anything

Edited by Idiot that clicked, 19 June 2008 - 08:00 AM.


#10 Idiot that clicked

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Posted 19 June 2008 - 05:51 AM

Ok I am trying to download the basic logon screens for Guild Wars and I have a 20 - 1 KB download speed (same as before recovery)

I pull opened My network Connections and ran the Test you can do in Network Diagnostics

Got some fails ( i will post the Fail portion only)

DHCPServer = 68.114.36.82 (FAILED)
Pinging 68.114.36.82 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 68.114.36.82: bytes=32 time=14ms TTL=14
Reply from 68.114.36.82: bytes=32 time=13ms TTL=13
Ping statistics for 68.114.36.82:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss)
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

and

DNSServerSearchOrder (FAILED)
68.115.71.53 (PASSED)
Pinging 68.115.71.53 with 32 bytes of data:
Reply from 68.115.71.53: bytes=32 time=19ms TTL=19
Reply from 68.115.71.53: bytes=32 time=10ms TTL=10
Reply from 68.115.71.53: bytes=32 time=10ms TTL=10
Reply from 68.115.71.53: bytes=32 time=11ms TTL=11
Ping statistics for 68.115.71.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 19ms, Average = 12ms
24.196.64.53 (PASSED)
Pinging 24.196.64.53 with 32 bytes of data:
Reply from 24.196.64.53: bytes=32 time=13ms TTL=13
Reply from 24.196.64.53: bytes=32 time=14ms TTL=14
Reply from 24.196.64.53: bytes=32 time=20ms TTL=20
Reply from 24.196.64.53: bytes=32 time=12ms TTL=12
Ping statistics for 24.196.64.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 20ms, Average = 14ms
24.159.193.40 (FAILED)
Pinging 24.159.193.40 with 32 bytes of data:
Reply from 24.159.193.40: bytes=32 time=10ms TTL=10
Reply from 24.159.193.40: bytes=32 time=12ms TTL=12
Reply from 24.159.193.40: bytes=32 time=10ms TTL=10
Request timed out.
Ping statistics for 24.159.193.40:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss)
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 10ms

Could my Network Card have fried or slowly going out do to all the activity latly?
Devise manager says its ok

Modem? Although when I contacted the cable company they said its ok We pulled open its website address and ran teasts

Not sure if this is anything but I have noticed when I power down the system Turn Off
The modem turns off to one dot but then after a few seconds the Computer Activity lift starts flashing. Well the computer is off? I usually just shut the modem off, but should it be blinking as it does when the machine is on?


Bug again?

EDIT- I remember running the network test before IE7 was installed and it passed with no problems(Don't think I had the internet open when I did it though)

Edited by Idiot that clicked, 19 June 2008 - 09:46 AM.


#11 Orange Blossom

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Posted 19 June 2008 - 10:25 PM

Hello Idiot that clicked,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/153196/scans-clean-but-still-unable-to-download-or-surf-with-ease/ Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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