Posted 16 June 2008 - 06:18 PM
I've been working with OT to remove several viruses and we are down to the final cleanup. The computer has been running great over the weekend! I booted up today and got the Blue Screen of death with the following message:
***STOP: 0x0000001E (0xC0000005,0x804B7B27,0x00000000,0x00000004) KMODE_EXCEPTION_NOT_HANDLED
I have Windows 2000, have installed no new hardware or software (other than what OT has advised me to install to remove viruses last week - and everything was running great!)
I've tried to start in Safe Mode but the Blue Screen just keeps coming back. Any suggestions of how I get around this and how to proceed from here? Do I complete the system cleanup first or deal with the Blue Screen issue?
Appreciate any help