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Malware Protector 2008 Can't Remove


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2 replies to this topic

#1 needhelp08

needhelp08

  • Members
  • 1 posts
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  •  
  • Local time:04:20 AM

Posted 16 June 2008 - 08:35 AM

Hello,

Yesterday Maware protector 2008 was inadvertantly downloaded onto our computer. I used our Norton Anti Virus, your Anti Malware and even went into the Registry to manually remove but have had no success in removing it.

Before attempting removal - when turned on there would be a blue windows generated screen stating a security risk was found by windows and it would want to restart. Also Malware auto started. Then every 10-15 minutes the blue windows warning would pop up and the computer would want to restart but could be stopped by pressing the space bar.

After deleting some of the registry entries and running Norton (found 1 virus) we no longer received the blue warning window at start up but still had all the malware problems.

Today I used your Anti Malware. It has removed more of the program the it still auto starts and gives pop ups requesting we pay for the program. All links and icons remain. Also there is a blue wallpaper with a yellow box stating Warning! Sptware Detected on Your Computer. Install an anti virus or spyware remover to clean your computer.

One other thing I've noticed ... the associated registry info contains ... your website it says shclkrj0etfg and Symantec says shcev9j0e1b1 However in my registry the folder where the malware files are located is shc585j0ej91

I can't delete this folder (tried but it won't let me)however I can the contents. Once the computer is restarted the contents reappear after the malware program restarts.

After running your removal tool, 40 infected items were found and removed. After a restart I ran the removal tool again and it found zero items.

We're using Windows XP

If you should need any more info please let me know.

Thank you,

Lisa

Deckard's System Scanner v20071014.68
Run by HP_Owner on 2008-06-16 09:00:44
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

System Restore is disabled; attempting to re-enable...success.


-- Last 1 Restore Point(s) --
1: 2008-06-16 13:00:49 UTC - RP1 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis Clone ------------------------------------------------------------


Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-06-16 09:03:38
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPROXY.EXE
C:\Program Files\Common Files\Symantec Shared\CCSETMGR.EXE
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Common Files\Symantec Shared\CCEVTMGR.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVAPSVC.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\HPZIPM12.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\Symantec Shared\CCAPP.EXE
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\eFax Messenger 4.2\J2GDllCmd.exe
C:\WINDOWS\system32\lphc385j0ej91.exe
C:\Program Files\shc585j0ej91\shc585j0ej91.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCMTR.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Documents and Settings\HP_Owner\Desktop\dss.exe
C:\Program Files\Common Files\Symantec Shared\NMain.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.usol.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVSHEXT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVSHEXT.DLL
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] c:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [eFax 4.2] "C:\Program Files\eFax Messenger 4.2\J2GDllCmd.exe" /R
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [lphc385j0ej91] C:\WINDOWS\system32\lphc385j0ej91.exe
O4 - HKLM\..\Run: [SMshc585j0ej91] C:\Program Files\shc585j0ej91\shc585j0ej91.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMremind.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin/module.main/favorites\ie_add_to.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - (file missing)
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager_dev/p...IEGetPlugin.ocx
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/flash...ent/swflash.cab
O17 - HKLM\SYSTEM\CCS\Services\Tcpip\..\{298A3F9D-A6BB-4200-9D26-76D083B96E08}: NameServer = 64.18.225.5 64.18.225.2
O18 - Protocol: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - C:\Program Files\Common Files\Microsoft Shared\Web Folders\PKMCDO.DLL
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files\Windows Live\Messenger\msgrapp.8.5.1302.1018.dll
O18 - Protocol: ms-itss - {0A9007C0-4076-11D3-8789-0000F8105754} - C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\msitss.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files\Windows Live\Messenger\msgrapp.8.5.1302.1018.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCEVTMGR.EXE
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPROXY.EXE
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPWDSVC.EXE
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCSETMGR.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSVC - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_0.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVAPSVC.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPZIPM12.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVSCAN.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


--
End of file - 11236 bytes

-- File Associations -----------------------------------------------------------

.reg - regfile - shell\open\command - regedit.exe "%1" %*
.scr - scrfile - shell\open\command - "%1" %*


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

S0 ftsata2 - c:\windows\system32\drivers\ftsata2.sys (file missing)


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

All services whitelisted.


-- Device Manager: Disabled ----------------------------------------------------

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_2A0B103C&REV_10\4&23C0B1C&0&10F0
Manufacturer: Realtek Semiconductor Corp.
Name: Realtek RTL8139/810x Family Fast Ethernet NIC
PNP Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_2A0B103C&REV_10\4&23C0B1C&0&10F0
Service: RTL8023xp


-- Scheduled Tasks -------------------------------------------------------------

2008-06-16 09:04:00 366 --a------ C:\WINDOWS\Tasks\Symantec NetDetect.job
2008-06-13 21:40:11 554 --a------ C:\WINDOWS\Tasks\Norton AntiVirus - Scan my computer - HP_Owner.job
2007-02-13 14:03:28 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job


-- Files created between 2008-05-16 and 2008-06-16 -----------------------------

2008-06-16 08:09:59 0 d-------- C:\Documents and Settings\HP_Owner\Application Data\Malwarebytes
2008-06-16 08:09:57 0 d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-06-16 08:09:57 0 d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-06-16 08:09:13 0 d-------- C:\Program Files\Common Files\Download Manager
2008-06-15 14:17:36 0 d-------- C:\Documents and Settings\HP_Owner\Application Data\shc585j0ej91
2008-06-15 13:59:52 0 d-------- C:\Documents and Settings\LocalService\Application Data\shc585j0ej91
2008-06-15 13:59:46 0 d-------- C:\Program Files\shc585j0ej91
2008-06-15 13:49:58 60928 --a------ C:\WINDOWS\system32\blphc385j0ej91.scr <Not Verified; Sysinternals; Sysinternals Blue Screen>
2008-06-15 13:49:27 109056 --a------ C:\WINDOWS\system32\lphc385j0ej91.exe
2008-06-15 12:45:23 70144 --a------ C:\Documents and Settings\LocalService\Application Data\551912341.exe
2008-06-14 19:04:05 91760 --a------ C:\Documents and Settings\LocalService\Application Data\1027743438.exe


-- Find3M Report ---------------------------------------------------------------

2008-06-16 09:02:57 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-06-16 08:23:24 0 d-------- C:\Program Files\Common Files
2008-06-13 14:45:50 39748 --a------ C:\Documents and Settings\HP_Owner\Application Data\wklnhst.dat
2008-06-11 17:17:09 0 d-------- C:\Program Files\Norton Internet Security
2008-05-14 10:40:58 0 d-------- C:\Program Files\Common Files\Adobe
2008-05-14 10:39:49 0 d-------- C:\Documents and Settings\HP_Owner\Application Data\AdobeUM
2008-05-05 07:44:49 0 d-------- C:\Program Files\HP
2008-04-21 10:30:50 0 d-------- C:\Program Files\DesignPro
2008-04-04 09:35:10 65396 --ah----- C:\WINDOWS\system32\mlfcache.dat


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"High Definition Audio Property Page Shortcut"="HDAShCut.exe" [01/07/2005 09:07 PM C:\WINDOWS\system32\HdAShCut.exe]
"igfxhkcmd"="C:\WINDOWS\system32\hkcmd.exe" [07/19/2005 07:06 AM]
"igfxpers"="C:\WINDOWS\system32\igfxpers.exe" [07/19/2005 07:10 AM]
"HPHUPD08"="c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe" [06/01/2005 07:35 PM]
"PCDrProfiler"="" []
"ccApp"="c:\Program Files\Common Files\Symantec Shared\ccApp.exe" [01/08/2008 04:36 PM]
"URLLSTCK.exe"="c:\Program Files\Norton Internet Security\UrlLstCk.exe" [03/29/2005 01:03 PM]
"HPBootOp"="C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [09/21/2005 06:41 AM]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [05/08/2007 04:24 PM]
"Symantec NetDriver Monitor"="C:\PROGRA~1\SYMNET~1\SNDMon.exe" [06/11/2007 03:45 PM]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [03/21/2006 10:16 AM]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [02/22/2008 04:25 AM]
"eFax 4.2"="C:\Program Files\eFax Messenger 4.2\J2GDllCmd.exe" [07/14/2006 04:36 PM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [10/25/2006 07:58 PM]
"lphc385j0ej91"="C:\WINDOWS\system32\lphc385j0ej91.exe" [06/15/2008 01:49 PM]
"SMshc585j0ej91"="C:\Program Files\shc585j0ej91\shc585j0ej91.exe" [06/11/2008 04:59 AM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [4/23/2008 3:38:16 AM]
Event Reminder.lnk - C:\Program Files\Broderbund\PrintMaster\PMremind.exe [5/25/2006 2:36:00 PM]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [5/12/2005 3:23:26 AM]
Updates from HP.lnk - C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe [3/21/2006 10:31:45 AM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"NoDispBackgroundPage"=0 (0x0)
"NoDispScrSavPage"=0 (0x0)

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
SecurityProviders msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\G]
AutoRun\command- G:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{2d435b36-e506-11d9-9b78-e6b009352ae7}]
AutoRun\command- C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480




-- End of Deckard's System Scanner: finished at 2008-06-16 09:04:43 ------------


Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel® Pentium® 4 CPU 3.06GHz
CPU 1: Intel® Pentium® 4 CPU 3.06GHz
Percentage of Memory in Use: 54%
Physical Memory (total/avail): 1015.29 MiB / 461.49 MiB
Pagefile Memory (total/avail): 2441.8 MiB / 1952.63 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1914.7 MiB

A: is Removable (No Media)
C: is Fixed (NTFS) - 29.25 GiB total, 16.24 GiB free.
D: is Fixed (FAT32) - 8 GiB total, 2.67 GiB free.
E: is CDROM (No Media)
F: is Removable (No Media)

\\.\PHYSICALDRIVE0 - WDC WD400BD-60LRA0 - 37.27 GiB - 2 partitions
\PARTITION0 - Unknown - 8.01 GiB - D:
\PARTITION1 (bootable) - Installable File System - 29.25 GiB - C:

\\.\PHYSICALDRIVE1 - HP psc 2410 USB Device



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is disabled.

FirstRunDisabled is set.
AntiVirusDisableNotify is set.
FirewallDisableNotify is set.

FW: Norton Internet Security v2005 (Symantec Corporation)
AV: Norton Internet Security v2005 (Symantec Corporation)

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"="C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe:*:Enabled:Updates from HP"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe:*:Enabled:hpqste08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe:*:Enabled:hpofxm08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe:*:Enabled:hposfx08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe:*:Enabled:hposid01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe:*:Enabled:hpqscnvw.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe:*:Enabled:hpqkygrp.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe:*:Enabled:hpqcopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe:*:Enabled:hpfccopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe:*:Enabled:hpzwiz01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"="C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe:*:Enabled:hpqphunl.exe"
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"="C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe:*:Enabled:hpqdia.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe:*:Enabled:hpoews01.exe"
"C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"="C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe:*:Enabled:Updates from HP"
"C:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe"="C:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe:*:Enabled:Earthlink"
"C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"C:\\Documents and Settings\\HP_Owner\\Local Settings\\Temp\\.tt125.tmp"="C:\\Documents and Settings\\HP_Owner\\Local Settings\\Temp\\.tt125.tmp:*:Enabled:enable"
"C:\\WINDOWS\\system32\\sysrest32.exe"="C:\\WINDOWS\\system32\\sysrest32.exe:*:Enabled:enable"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\HP_Owner\Application Data
CLASSPATH=.;.;.;C:\PROGRA~1\JMF21~1.1\lib\sound.jar;C:\PROGRA~1\JMF21~1.1\lib\jmf.jar;C:\PROGRA~1\JMF21~1.1\lib;;C:\Program Files\WildTangent\Apps\DRM0302java.jar;C:\WINDOWS\wt\webdriver\wtdmmpi.jar;C:\WINDOWS\wt\webdriver\wildtangent.jar;C:\WINDOWS\wt\webdriver\4.1.1\wtmulti.jar;
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=HOME
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\HP_Owner
LOGONSERVER=\\HOME
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\PROGRA~1\Java\JRE16~4.0_0\bin;C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;c:\Python22;C:\Program Files\QuickTime\QTSystem\;.
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 9, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0409
ProgramFiles=C:\Program Files
PROMPT=$P$G
QTJAVA=C:\Program Files\Java\jre1.5.0_10\lib\ext\QTJava.zip
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\HP_Owner\LOCALS~1\Temp
TMP=C:\DOCUME~1\HP_Owner\LOCALS~1\Temp
USERDOMAIN=HOME
USERNAME=HP_Owner
USERPROFILE=C:\Documents and Settings\HP_Owner
windir=C:\WINDOWS
__COMPAT_LAYER=EnableNXShowUI


-- User Profiles ---------------------------------------------------------------

HP_Owner (admin)


-- Add/Remove Programs ---------------------------------------------------------

--> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
--> C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\orun32.isu
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Adobe Flash Player ActiveX --> C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 7.1.0 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A71000000002}
Apple Software Update --> MsiExec.exe /I{A50C25D7-62E9-4511-AD70-8E2DA5E79B7D}
Art Explosion Label Factory Deluxe --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0FA3DCC0-13C1-11D4-9A5D-000094A16A15}\setup.exe"
AT&T Unified Messaging --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\AT&T\AT&T Unified Messaging\Uninst.isu"
Avery DesignPro --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2CC982C0-7EAE-11D4-ACC3-0050568AD318}\setup.exe" -l0x9 -uninst
CC_ccProxyExt --> MsiExec.exe /I{DA42FDCA-7C5A-43EF-9A05-CCE148ADF919}
ccCommon --> MsiExec.exe /I{D8F6834B-D5E7-4451-8681-B051ABD8561D}
ccPxyCore --> MsiExec.exe /I{FC08587A-4F01-4188-819F-F55880022917}
Data Fax SoftModem with SmartCP --> C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1\HXFSETUP.EXE -U -IAsu200Ck.inf
eFax Messenger 4.2 --> C:\Program Files\eFax Messenger 4.2\Uninstall.exe
GdiplusUpgrade --> MsiExec.exe /I{5421155F-B033-49DB-9B33-8F80F233D4D5}
High Definition Audio Driver Package - KB888111 --> "C:\WINDOWS\$NtUninstallKB888111WXPSP2$\spuninst\spuninst.exe"
HP Boot Optimizer --> C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe /uninstall
HP Deskjet Printer Preload --> MsiExec.exe /I{2C5D07FB-31A2-4F2D-9FDA-0B24ACD42BD0}
HP Document Viewer 5.3 --> C:\Program Files\HP\Digital Imaging\DocumentViewer\hpzscr01.exe -datfile hpqbud04.dat
HP Game Console and games --> C:\Program Files\WildTangent\Apps\hpuninstall.exe
HP Image Zone 5.3 --> C:\Program Files\HP\Digital Imaging\uninstall\hpzscr01.exe -datfile hpqscr01.dat
HP Imaging Device Functions 5.3 --> C:\Program Files\HP\Digital Imaging\DigitalImagingMonitor\hpzscr01.exe -datfile hpqbud01.dat
HP Organize --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D0122362-6333-4DE4-93F6-A5A2F3CC101A}\Setup.exe" UNINSTALL
HP Photosmart 330,380,420,470,7800,8000,8200 Series --> C:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\setup\hpzscr01.exe -d MsiRollbackUninstaller -datfile hphscr08.dat
HP Photosmart Cameras 5.0 --> C:\Program Files\HP\Digital Imaging\{C83A12B9-B31B-461A-BBD4-CE9B988094F1}\setup\hpzscr01.exe -datfile hpiscr01.dat
HP PSC & OfficeJet 5.3.A --> "C:\Program Files\HP\Digital Imaging\{3E386744-10FA-44b2-98C9-DF7A270DECB3}\setup\hpzscr01.exe" -datfile hposcr06.dat
HP PSC & OfficeJet 5.3.B --> "C:\Program Files\HP\Digital Imaging\{5B79CFD1-6845-4158-9D7D-6BE89DF2C135}\setup\hpzscr01.exe" -datfile hposcr07.dat
HP Solution Center & Imaging Support Tools 5.3 --> C:\Program Files\HP\Digital Imaging\eSupport\hpzscr01.exe -datfile hpqbud05.dat
HP Support Overview --> "C:\WINDOWS\unins000.exe"
HP Update --> MsiExec.exe /X{C8FD5BC1-92EF-4C15-92A9-F9AC7F61985F}
Intel® Graphics Media Accelerator Driver --> RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx2ID PCI\VEN_8086&DEV_2782 PCI\VEN_8086&DEV_2582
InterVideo WinDVD Player --> "C:\Program Files\InstallShield Installation Information\{91810AFC-A4F8-4EBA-A5AA-B198BBC81144}\setup.exe" REMOVEALL
iTunes --> MsiExec.exe /I{446DBFFA-4088-48E3-8932-74316BA4CAE4}
J2SE Runtime Environment 5.0 Update 10 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150100}
J2SE Runtime Environment 5.0 Update 11 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150110}
J2SE Runtime Environment 5.0 Update 5 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150050}
J2SE Runtime Environment 5.0 Update 6 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150060}
J2SE Runtime Environment 5.0 Update 9 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150090}
Java Media Framework 2.1.1c --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\JMF2.1.1\Uninst.isu"
Java™ 6 Update 2 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160020}
Java™ 6 Update 3 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160030}
Java™ 6 Update 5 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160050}
Java™ SE Runtime Environment 6 Update 1 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160010}
LiveReg (Symantec Corporation) --> C:\Program Files\Common Files\Symantec Shared\LiveReg\VCSetup.exe /REMOVE
LiveUpdate 3.0 (Symantec Corporation) --> "C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
Macromedia Shockwave Player --> C:\WINDOWS\system32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~1\Install.log
Malwarebytes' Anti-Malware --> "C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
Microsoft Digital Image Standard 2006 --> "c:\Program Files\Common Files\Microsoft Shared\Picture It!\RmvSuite.exe" ADDREMOVE=1 SKU=PREM VERSION=11
Microsoft Encarta Encyclopedia Standard 2006 --> MsiExec.exe /I{06040048-3E21-46D6-9A91-D927BA08F41D}
Microsoft Money 2006 --> "C:\Program Files\Microsoft Money 2006\MNYCoreFiles\Setup\uninst.exe" /s:120
Microsoft Streets & Trips 2006 --> MsiExec.exe /I{83ED1E80-A1B7-4226-BCF1-AC4A88151A6B}
Microsoft Web Publishing Wizard 1.52 --> RunDll32 ADVPACK.DLL,LaunchINFSection C:\WINDOWS\INF\wpie4x86.inf,WebPostUninstall
Microsoft Word 2002 --> MsiExec.exe /I{911B0409-6000-11D3-8CFE-0050048383C9}
Microsoft Works --> MsiExec.exe /I{6D52C408-B09A-4520-9B18-475B81D393F1}
Microsoft Works Suite 2006 Setup Launcher --> C:\Program Files\Microsoft Works Suite 2006\Setup\Launcher.exe /ARP E:\
Microsoft Works Suite Add-in for Microsoft Word --> MsiExec.exe /I{17E3A651-12B9-4149-BAE8-E6FB9A5ADC4F}
MProtector --> "C:\Program Files\shc585j0ej91\uninstall.exe"
MSRedist --> MsiExec.exe /I{B7C61755-DB48-4003-948F-3D34DB8EAF69}
Norton AntiSpam --> MsiExec.exe /I{5677563D-0CB1-485f-9E18-C5025306BB3F}
Norton AntiVirus 2005 --> MsiExec.exe /X{C6F5B6CF-609C-428E-876F-CA83176C021B}
Norton Internet Security --> MsiExec.exe /I{12E2B9E9-05B1-407d-B0FD-B5F350535125}
Norton Internet Security --> MsiExec.exe /I{449F3A9E-9903-4a0d-A209-08030D45A935}
Norton Internet Security --> MsiExec.exe /I{48185814-A224-447a-81DA-71BD20580E1B}
Norton Internet Security --> MsiExec.exe /I{526AD5DC-CFC4-4f2a-8442-C84CC91D6C7F}
Norton Internet Security --> MsiExec.exe /I{A93C9E60-29B6-49da-BA21-F70AC6AADE20}
Norton Internet Security --> MsiExec.exe /I{AADFE0B9-F905-4d5f-A144-0ADB2EFA747B}
Norton Internet Security --> MsiExec.exe /I{C9D599E1-6B68-4a1f-8A4F-A1DB433DB1BF}
Norton Internet Security --> MsiExec.exe /I{E3EFA461-EB83-4C3B-9C47-2C1D58A01555}
Norton Internet Security --> MsiExec.exe /I{E5EE9939-259F-4DE2-8023-5C49E16A4F43}
Norton Internet Security --> MsiExec.exe /I{FC2C0536-583C-46c0-844A-62CECAE01F22}
Norton Internet Security 2005 (Symantec Corporation) --> C:\Program Files\Common Files\Symantec Shared\SymSetup\{A93C9E60-29B6-49da-BA21-F70AC6AADE20}.exe /X
Norton Security Center --> MsiExec.exe /X{503AA035-41E2-4858-B31F-1E49AC66C309}
Norton WMI Update --> MsiExec.exe /X{E85FA9A1-C241-4698-893B-DD99509B8DB0}
Norton WMI Update --> MsiExec.exe /X{F64306A5-4C32-41bb-B153-53986527FAB4}
OpenOffice.org 1.0 --> C:\Program Files\OpenOffice.org1.0\program\setup.exe -deinstall
PC-Doctor 5 for Windows --> C:\Program Files\PC-Doctor 5 for Windows\uninst.exe
Picasa 2 --> "C:\Program Files\Picasa2\Uninstall.exe"
PrintMaster 12 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2A304FDE-F4E3-446D-AA0D-31425C897B71}\setup.exe" -l0x9 anything
Python 2.2 pywin32 extensions (build 203) --> "C:\Python22\Removepywin32.exe" -u "C:\Python22\pywin32-wininst.log"
Python 2.2.3 --> C:\Python22\UNWISE.EXE C:\Python22\INSTALL.LOG
QuickTime --> MsiExec.exe /I{50D8FFDD-90CD-4859-841F-AA1961C7767A}
RealPlayer --> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
Realtek High Definition Audio Driver --> RtlUpd.exe -r
Security Update for CAPICOM (KB931906) --> MsiExec.exe /I{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Security Update for CAPICOM (KB931906) --> MsiExec.exe /X{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Security Update for Step By Step Interactive Training (KB898458) --> "C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe"
Security Update for Step By Step Interactive Training (KB923723) --> "C:\WINDOWS\$NtUninstallKB923723$\spuninst\spuninst.exe"
Shockwave --> C:\WINDOWS\system32\Macromed\SHOCKW~2\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~2\INSTALL.LOG
SPBBC --> MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
SymNet --> MsiExec.exe /I{2DA85B02-13C0-4E6D-9A76-22E6B3DD0CB2}
Updates from HP (remove only) --> C:\WINDOWS\HPCPCUninstall-9972322\HPBWSetup.exe -appid 9972322 -uninstall
WildTangent Web Driver --> C:\Program Files\WildTangent\Apps\CDA\CDAUninstall.exe
Windows Live installer --> MsiExec.exe /X{A7E4ECCA-4A8E-4258-8EC8-2DCCF5B11320}
Windows Live Messenger --> MsiExec.exe /X{508CE775-4BA4-4748-82DF-FE28DA9F03B0}
Windows Live Sign-in Assistant --> MsiExec.exe /I{AFA4E5FD-ED70-4D92-99D0-162FD56DC986}
Yahoo! Messenger --> C:\PROGRA~1\Yahoo!\MESSEN~1\UNWISE.EXE C:\PROGRA~1\Yahoo!\MESSEN~1\INSTALL.LOG


-- Application Event Log -------------------------------------------------------

Event Record #/Type24814 / Success
Event Submitted/Written: 06/14/2008 05:29:18 PM
Event ID/Source: 12001 / usnjsvc
Event Description:
The Messenger Sharing USN Journal Reader service started successfully.

Event Record #/Type24793 / Warning
Event Submitted/Written: 06/13/2008 10:31:28 PM
Event ID/Source: 1524 / Userenv
Event Description:
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.

Event Record #/Type24785 / Success
Event Submitted/Written: 06/13/2008 05:33:12 PM
Event ID/Source: 12001 / usnjsvc
Event Description:
The Messenger Sharing USN Journal Reader service started successfully.

Event Record #/Type24706 / Warning
Event Submitted/Written: 06/10/2008 09:03:49 PM
Event ID/Source: 1524 / Userenv
Event Description:
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.

Event Record #/Type24698 / Success
Event Submitted/Written: 06/10/2008 05:42:51 PM
Event ID/Source: 12001 / usnjsvc
Event Description:
The Messenger Sharing USN Journal Reader service started successfully.



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type39511 / Error
Event Submitted/Written: 06/16/2008 08:22:56 AM
Event ID/Source: 7026 / Service Control Manager
Event Description:
The following boot-start or system-start driver(s) failed to load:
ftsata2

Event Record #/Type39482 / Error
Event Submitted/Written: 06/16/2008 07:56:54 AM
Event ID/Source: 7026 / Service Control Manager
Event Description:
The following boot-start or system-start driver(s) failed to load:
ftsata2

Event Record #/Type39481 / Error
Event Submitted/Written: 06/16/2008 07:56:53 AM
Event ID/Source: 7000 / Service Control Manager
Event Description:
The CbEvtSvc service failed to start due to the following error:
%%2

Event Record #/Type39453 / Error
Event Submitted/Written: 06/16/2008 07:41:55 AM
Event ID/Source: 7026 / Service Control Manager
Event Description:
The following boot-start or system-start driver(s) failed to load:
ftsata2

Event Record #/Type39452 / Error
Event Submitted/Written: 06/16/2008 07:41:53 AM
Event ID/Source: 7000 / Service Control Manager
Event Description:
The CbEvtSvc service failed to start due to the following error:
%%2



-- End of Deckard's System Scanner: finished at 2008-06-16 09:04:43 ------------

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#2 Thunder

Thunder

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Posted 17 June 2008 - 07:24 AM

Hello Lisa and welcome to BleepingComputer,

1. * Clean your Cache and Cookies in IE:
  • Close all instances of Outlook Express and Internet Explorer
  • Go to Control Panel > Internet Options > General tab
  • Under Browsing History, click Delete.
  • Click Delete Files, Delete cookies and Delete history
  • Click Close below.
* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):
  • Go to Tools > Options.
  • Click Privacy in the menu..
  • Click the Clear now button below.. A new window will popup what to clear.
  • Select all and click the Clear button again.
  • Click OK to close the Options window
* Clean other Temporary files + Recycle bin
  • Go to start > run and type: cleanmgr and click ok.
  • Let it scan your system for files to remove.
  • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
  • Press OK to remove them.
2. Please download Malwarebytes' Anti-Malware from Here or Here

Doubleclick mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

3. Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first (not for Windows Vista users !).
The Windows Recovery Console will allow you to boot up into a special recovery mode, in case your computer has a problem after an attempted removal of malware. This allows us to help you. (WinXP SP3 users, please download the appropriate SP2 file, Home or Pro, to install the RC)

In the event you already have Combofix, delete your current version and download the latest version as described in the tutorial.
It must be saved directly to your desktop.


Note: Make sure not to click ComboFix's window while it's running. That may cause it to stall or freeze.

Please post the log from ComboFix (can also be found as C:\ComboFix.txt) in your next reply. :thumbsup:

If you have any questions along the way, STOP and ask them before proceeding !!

Greetings,
Thunder
Whatever happens, make believe it was intended to ...
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#3 Thunder

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Posted 16 July 2008 - 03:47 AM

Since there is no feedback anymore, I assume this issue is resolved ... so, this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Whatever happens, make believe it was intended to ...
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Posted Image - If I have helped you in any way, please consider a donation to help me continue the fight against malware.
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