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Missing C: And D: Drive Letters


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6 replies to this topic

#1 Lenny Gemar

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Posted 15 June 2008 - 02:04 PM

I got bit by the Privacy Protector/Defender (PP/D) "bug." :flowers: Searching this forum, found info about SDFix and used it to clean things up. :thumbsup: Everything "appears" to be back to normal and I don't see any of the earlier very visible manifestations of PP/D. However, SDFix seems to have restored everything except my C: and D: drives in Windows Explorer. I can manually enter the drive letters and access them, but they no longer show up by default. :trumpet: Is there one more missing step?

Dell Optiplexx 755
Windows XP SP2
Internet Explorer and Opera
Open Office

Thanks,
Lenny

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#2 Momma_Che

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Posted 15 June 2008 - 10:36 PM

Hello,

Just want to let you know I have the same problem as Lenny. Already done SDFix and everything seems to be working fine but the C: & D: drives are STILL not listed on My Computer. I re-ran Ad-Aware and Avast and VOILA! There's still a whole legion of trojans. Tried deleting them but looks like they're here to stay. I would be posting my own question as soon as Lenny gets some advice to her first post: it might help me as well before I pull out the REALLY BIG GUNS.

Good luck to us both, Lenny! :thumbsup:


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#3 quietman7

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Posted 16 June 2008 - 07:28 AM

Welcome to BC Momma_Che

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members in the same thread with different problems. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.

Lenny Gemar

Please open the SDFix folder or download XP_CodecRepair.inf and save it to your desktop.
  • RIGHT CLICK on XP_CodecRepair.inf and select Install from the Context menu.
  • Note: To download the .inf file, go to File, choose "Save page as" All Files and save XP_CodecRepair.inf to your desktop.
  • Then log off or reboot to apply the changes.
This will remove the policy restrictions the infection created and restore the Start Menu items.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#4 Lenny Gemar

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Posted 21 June 2008 - 01:44 PM

Quietman7,
Thanks for your instructions. That seemed to do the trick.
Bleepingcomputer forums is my new go-to place when trouble arises. This place ROCKS! :thumbsup:
Regards,
Lenny

#5 quietman7

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Posted 21 June 2008 - 01:48 PM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Malware Prevention - Preventing Re-infection".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
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#6 Lenny Gemar

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Posted 21 June 2008 - 02:30 PM

Thanks! A wealth of great information.

#7 quietman7

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Posted 21 June 2008 - 02:37 PM

You're welcome. :thumbsup:
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