Norton has found infostealer gampass and cannot remove it. I do not want to disable my system restore but would like to remove this and what ever else it has put in my registry. Can someone help me do this. I do not have a lot of computer experience but I can follow directions.
This is Mike from the Norton Authorized Support Team responding to your posting.
To help remove the trojan from your system, please manually run LiveUpdate so that you have the latest program and definition files applied to your installation of Norton. after LiveUpdate has completed, restart your computer into Windows Safe Mode, launch Norton and then perform a Full System Scan.
If running the scan in Safe Mode still does not allow you to remove the infected files, please visit the page linked below for removal instructions. Please note that part of this process does involve disabling System Restore. The reason why this action is needed is because the trojan most likely infected files that exist in your restore points.Infostealer.gamepass removal instructions
Please follow the instructions I posted and let me know if you are successful at removing the infection. Also, please let me know which Norton product and version you have installed.
Edited by Michael York, 19 June 2008 - 04:48 PM.