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Locked Folders


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#1 KSong

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Posted 14 June 2008 - 01:38 AM

When I try to acsess a folder C:\78bf0341dfe7409fff\downloads it always tells me I do not have acsess to the folder, yet my antivirus keeps insisting there's a virus in there that it cannot delete. I'm not exactly sure what to do mayby somebody could help me?

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#2 dc3

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Posted 14 June 2008 - 02:49 AM

Hi KSong, and welcome to BleepingComputer.

Have you tried running your scans in Safe Mode?

What scans have you run?

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#3 quietman7

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Posted 14 June 2008 - 07:27 AM

Also see "How to take ownership of a file or folder in Windows XP". For a tutorial with screenshots, see "Windows File and Folder Ownership".
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#4 KSong

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Posted 16 June 2008 - 07:17 PM

Wow, thanks alot. This worked perfectly and I got the virus deleted!

#5 quietman7

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Posted 17 June 2008 - 08:41 AM

You're welcome.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings".
• "How to Set Security Options in the Firefox Browser".
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