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thank you to all 3 of you for your replies.
i have tried to update the laptop by through windows update it says i need to install or update critera before i can look for system updates. problem is everytime i do it one componet says it fails to load and then i get stuck because when i look on the computer the update is there but the windows website does not recognise it. bit strange but i have had a lot of problems with the laptop with it being hacked ect.