Online HijackThis analyzers rely on the user's ability to interpret the results and determine what needs to be fixed. However, they often provide misleading and/or questionable results. In my experience, they DO NOT
always identify all the malware or all the files properly. They sometimes list legitimate files as bad
and bad files as legitimate
. They sometimes show entries with no file (file missing) as bad when that is not always the case.
Although these sites are open to the public, the user needs to know what they are doing and how to research the displayed log entries before using the original HijackThis application to fix anything. If you do not have advanced knowledge about computers or training in malware investigation, you should NOT fix anything with these analyzers without consulting a expert as to what to fix
. Using this tool incorrectly could adversely impact your system.
Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log
" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS)
which will create a hijackthis log
for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.
When you have done that, post your log
in the HijackThis Logs and Malware Removal
forum, NOT here
, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.