His operating System is XP Pro and he is using Norton as Antivirus.
1. Just after starting his laptop, the following window appears:
"DefWatch.exe Application error
The exception unknown software exception (oxco6d007e) occurred in the
application at location ox7c81eb33."
I ran autoruns.exe and found:
"DefWatch – Monitors and maintains virus definition - c:\program files\symantec antivirus\defwatch.exe"
The appropriate box is ticked.
Is there a problem with his AV program? Does he have to uninstall and reinstall the Norton AV?
2. On the window "Display Properties" (Control Panel Display Display Properties) all the icons allowing changes to the Desktop appearance are locked
(there is a small red square on each icon)
Asking for assistance. Many thanks
Mod Edit: Topic moved to more appropriate forum~ TMacK
Edited by TMacK, 11 June 2008 - 09:53 AM.