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Norton Av Problem?


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#1 sam-my

sam-my

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Posted 11 June 2008 - 07:01 AM

I have been asked by a colleague to assist him with a problem in his Laptop
His operating System is XP Pro and he is using Norton as Antivirus.

1. Just after starting his laptop, the following window appears:
"DefWatch.exe Application error
The exception unknown software exception (oxco6d007e) occurred in the
application at location ox7c81eb33."

I ran autoruns.exe and found:
"DefWatch Monitors and maintains virus definition - c:\program files\symantec antivirus\defwatch.exe"
The appropriate box is ticked.
Is there a problem with his AV program? Does he have to uninstall and reinstall the Norton AV?

2. On the window "Display Properties" (Control Panel  Display  Display Properties) all the icons allowing changes to the Desktop appearance are locked
(there is a small red square on each icon)

Asking for assistance. Many thanks

Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 11 June 2008 - 09:53 AM.


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