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Ezula's gone...now what?


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#1 J&Z'sMom

J&Z'sMom

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Posted 26 July 2004 - 01:10 PM

Last week, eZula installed itself on my computer--I used AdAware & got rid of it. However, since then, my isp or browser or something is all screwed up. My modem dials & makes that funky internet sound & all appears to be connected. However, every time we type in a web address, it says the page cannot be displayed. I also cannot check email. I have uninstalled & re-installed earthlink, however, I still can't figure out what's going on. My husband is Air Force & was deployed yesterday morning, so I'm stuck w/ my own computer illiteracy to fix this. Can anyone help me, please? (I'm using a different computer--obviously--to post this.) We have Windows Millennium.

Thanks,
Jen

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#2 Grinler

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    Lawrence Abrams


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Posted 26 July 2004 - 11:10 PM

Please do these steps even if you have done them already:

Please follow these steps in order to clean your computer of Malware which can include Viruses, Trojans, Worms, Spyware, Hijackers and Dialers.

Step 1:
Download Spybot and Adaware from the following locations and install them. You should run both programs and clean up what it finds. This is to gaurantee that you find the most malware you can installed on your computer.

Before running the scans on both programs, it is mandatory that you update the programs. There are update options in each program when you run them.

Spybot

Ad-aware

If you would like to learn more about how to use these two programs with the proper settings you can read the tutorials below:

AD-AWARE - Using Ad-aware to remove Spyware/Hijackers from Your Computer.

SPYBOT SEARCH AND DESTROY - Using Spybot - Search & Destroy to remove Spyware from Your Computer.


When you scan with both programs, fix everything that it finds.

When you are done with the scan and fixing the items. Please continue with the next step.

Step 2:

It is important that you run Spybot and Adaware before you proceed with this step. Fixing enties with Hijackthis may leave behind unwanted files on your computer if the previous step was not done first.

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis

Save this file into the directory you made previously and then run the program. Click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here or one at the Bleeping Computer forums where I am most often, and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial on using HijackThis you can click on the link in my signature below.




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