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I Think The Computer May Be Infected


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3 replies to this topic

#1 dustee

dustee

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Posted 10 June 2008 - 06:39 PM

We have a Dell Computer with Windows XP Home Edition SP2. We have NIS for antivirus.

I have ran Adaware SE once and Hijack this...here is my log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:34:04 PM, on 6/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\SECURI~1\NSCSRVCE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe
C:\Documents and Settings\Jean Eggleston\Desktop\COMPUTER FIX\HijackThis.exe
C:\WINDOWS\system32\cidaemon.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'Default user')
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.https;
O16 - DPF: 6th Street Omaha Poker by pogo - http://game1.pogo.com/applet-6.2.4.32/omah...a-ob-assets.cab
O16 - DPF: Aces Up! by pogo - http://game3.pogo.com/applet-6.0.4.37/aces...s-ob-assets.cab
O16 - DPF: Ali Baba Slots TM by pogo - http://game1.pogo.com/applet-6.3.4.64/slot...a-ob-assets.cab
O16 - DPF: Animal Ark by pogo - http://www.pogo.com/applet-6.5.3.37/animal/animal-en_US.cab
O16 - DPF: Armored Attack by pogo - http://game1.pogo.com/applet-6.3.2.25/ccta...k-ob-assets.cab
O16 - DPF: Backgammon by pogo - http://game1.pogo.com/applet-6.3.3.38/back...n-ob-assets.cab
O16 - DPF: Big Shot Roulette TM by pogo - http://game1.pogo.com/applet-6.5.2.26/roul...lette-en_US.cab
O16 - DPF: Blackjack by pogo - http://game1.pogo.com/applet-6.5.2.26/blac...kjack-en_US.cab
O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.com/applet-6.4.0.41/vide...k-ob-assets.cab
O16 - DPF: Canasta by pogo - http://game1.pogo.com/applet-6.6.5.31/cana...nasta-en_US.cab
O16 - DPF: Checkers by pogo - http://game1.pogo.com/applet-6.5.3.37/chec...ckers-en_US.cab
O16 - DPF: Chess by pogo - http://game1.pogo.com/applet-6.5.0.45/ches...2-ob-assets.cab
O16 - DPF: Cribbage by pogo - http://game1.pogo.com/applet-6.4.0.48/crib...e-ob-assets.cab
O16 - DPF: Dice Derby by pogo - http://game1.pogo.com/applet-6.5.1.31/chec...dflag-en_US.cab
O16 - DPF: Dominoes by pogo - http://game1.pogo.com/applet-6.1.3.21/domi...o-ob-assets.cab
O16 - DPF: Euchre by pogo - http://game1.pogo.com/applet-6.3.3.27/euch...e-ob-assets.cab
O16 - DPF: EZ Win Bingo by pogo - http://game1.pogo.com/applet-6.4.0.34/bing...e-ob-assets.cab
O16 - DPF: First Class Solitaire by pogo - http://game1.pogo.com/applet-6.2.0.30/soli...2-ob-assets.cab
O16 - DPF: Fortune Bingo by pogo - http://game1.pogo.com/applet-6.6.4.29/supe...bingo-en_US.cab
O16 - DPF: Greenback Bayou by pogo - http://game1.pogo.com/applet-6.4.0.41/gree...k-ob-assets.cab
O16 - DPF: Harvest Mania by pogo - http://game1.pogo.com/applet-6.4.4.27/harv...t-ob-assets.cab
O16 - DPF: Hearts by pogo - http://game1.pogo.com/applet-6.1.4.22/hear...s-ob-assets.cab
O16 - DPF: High Stakes Poker by pogo - http://game1.pogo.com/applet-6.3.2.32/draw...r-ob-assets.cab
O16 - DPF: High Stakes Pool by pogo - http://game1.pogo.com/applet-6.5.3.44/pool2/pool-en_US.cab
O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.com/applet-6.5.3.44/jigs...igsaw-en_US.cab
O16 - DPF: Jokers Wild Poker by pogo - http://game1.pogo.com/applet-6.5.1.31/vide...swild-en_US.cab
O16 - DPF: Jungle Gin by pogo - http://game1.pogo.com/applet-6.5.3.37/gin/gin-en_US.cab
O16 - DPF: Lottso by pogo - http://game1.pogo.com/applet-6.5.2.33/lott...ottso-en_US.cab
O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.com/applet-6.5.2.33/mahj...hjong-en_US.cab
O16 - DPF: Multiline Slots by pogo - http://game1.pogo.com/applet-6.4.1.46/mlsl...s-ob-assets.cab
O16 - DPF: NASCAR Web Racing by pogo - http://game1.pogo.com/applet-6.5.1.24/nasc...ascar-en_US.cab
O16 - DPF: Pai Gow by pogo - http://game1.pogo.com/applet-6.4.0.48/paig...w-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.com/applet-6.4.1.53/free...l-ob-assets.cab
O16 - DPF: Pebble Beach Golf by pogo - http://game1.pogo.com/applet-6.1.5.28/pebb...e-ob-assets.cab
O16 - DPF: Penguin Blocks by pogo - http://game1.pogo.com/applet-6.6.0.34/peng...guins-en_US.cab
O16 - DPF: Perfect Pair Solitaire by pogo - http://game1.pogo.com/applet-6.5.3.44/wate...wheel-en_US.cab
O16 - DPF: Phlinx by pogo - http://game1.pogo.com/applet-6.5.3.37/flin...inger-en_US.cab
O16 - DPF: Pinochle by pogo - http://game4.pogo.com/applet-6.1.1.29/pino...e-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://game1.pogo.com/applet-6.4.4.27/popf...u-ob-assets.cab
O16 - DPF: PoppaZoppa by pogo - http://game1.pogo.com/applet-6.5.3.37/popp...zoppa-en_US.cab
O16 - DPF: Poppit by pogo - http://game1.pogo.com/applet-6.5.1.31/popp...ppit2-en_US.cab
O16 - DPF: Poppit TM by pogo - http://game5.pogo.com/applet-6.1.1.29/popp...t-ob-assets.cab
O16 - DPF: Quick Quack by pogo - http://game1.pogo.com/applet-6.5.0.45/hots...k-ob-assets.cab
O16 - DPF: QWERTY by pogo - http://game1.pogo.com/applet-6.5.3.37/squa...uares-en_US.cab
O16 - DPF: Ride The Tide by pogo - http://game1.pogo.com/applet-6.5.3.44/ride/ride-en_US.cab
O16 - DPF: SciFi Slots by pogo - http://game1.pogo.com/applet-6.5.0.45/slot...i-ob-assets.cab
O16 - DPF: Showbiz Slots 2 by pogo - http://game1.pogo.com/applet-6.5.3.37/slot...wbiz2-en_US.cab
O16 - DPF: Showbiz Slots by pogo - http://game1.pogo.com/applet-6.4.0.34/slot...z-ob-assets.cab
O16 - DPF: Spades by pogo - http://game1.pogo.com/applet-6.2.1.41/spad...s-ob-assets.cab
O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.com/applet-6.5.0.45/spid...r-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://game1.pogo.com/applet-6.5.2.33/sque...chies-en_US.cab
O16 - DPF: Stax by pogo - http://game1.pogo.com/applet-6.5.1.31/stax/stax-en_US.cab
O16 - DPF: Stellar Sweeper by pogo - http://game1.pogo.com/applet-6.4.3.28/swee...r-ob-assets.cab
O16 - DPF: Sweet Tooth TM by pogo - http://game1.pogo.com/applet-6.5.1.31/swee...tooth-en_US.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.com/applet-6.5.1.24/hold...oldem-en_US.cab
O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.com/applet-6.5.3.37/peaks/peaks-en_US.cab
O16 - DPF: Tumble Bees by pogo - http://game1.pogo.com/applet-6.5.3.44/jumb...umbee-en_US.cab
O16 - DPF: Turbo 21 TM by pogo - http://game1.pogo.com/applet-6.3.3.27/turb...1-ob-assets.cab
O16 - DPF: Video Poker by pogo - http://game1.pogo.com/applet-6.5.3.37/vide...poker-en_US.cab
O16 - DPF: Wonderland Memories by pogo - http://game1.pogo.com/applet-6.5.3.37/memo...ories-en_US.cab
O16 - DPF: Word Whomp by pogo - http://game1.pogo.com/applet-6.5.3.37/word...homp2-en_US.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://game1.pogo.com/applet-6.5.1.31/whac...kdown-en_US.cab
O16 - DPF: WordJong by pogo - http://game1.pogo.com/applet-6.5.3.37/word...djong-en_US.cab
O16 - DPF: World Class Solitaire by pogo - http://game1.pogo.com/applet-6.5.3.37/worl...class-en_US.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/3110/ftp...r31/brix6ie.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...tup1.0.0.15.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...rl/LSSupCtl.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLa...erInstaller.CAB
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/techsupp/as...trl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/as...trl/tgctlsr.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://gw.alside.com/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1159631848093
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.spamblockerutility.com/ins...ckerutility.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/4056/ftp...302/Coupons.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.15.44/ttinst.cab
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go.com/games/downloads/g...GameManager.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://clubgames.pogo.com/online2/pogop/zu...aploader_v5.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 16007 bytes

Thanks for all your help in advance...

Laurie

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#2 silver

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Posted 03 July 2008 - 11:17 PM

Hi dustee,

I'm sorry it's taken so long for you to get a response, if you still need help please do as follows:

Download Deckard's System Scanner (DSS) to your Desktop (right-click the link, select Save Target As..., select your Desktop and press Save)
  • Close all applications and windows.
  • Double-click on dss.exe to run it, and follow the prompts.
  • When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<-this one will be minimized
  • Make sure Format->Word Wrap is unchecked
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your reply
Once complete, please post both DSS logs, you won't need to produce a new HijackThis log as DSS produces one for you.
Teacher at Malware Removal University | ASAP & UNITE Member

#3 silver

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Posted 06 July 2008 - 08:25 PM

Do you still need help with your machine?

If the instructions are unclear or something isn't working, please let me know before proceeding.
Teacher at Malware Removal University | ASAP & UNITE Member

#4 silver

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Posted 09 July 2008 - 08:20 PM

Due to lack of response, this thread will now be closed.

If you are the topic starter and would like this topic reopened, please PM a staff member with a link to this thread and we will reopen it for you. Anyone else who needs assistance should begin a new topic.
Teacher at Malware Removal University | ASAP & UNITE Member




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