Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Keeps Freezing


  • Please log in to reply
15 replies to this topic

#1 coldwinterhotsummer

coldwinterhotsummer

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:05:19 AM

Posted 09 June 2008 - 05:35 PM

Ok, my computer is fairly new, about 2 1/2 weeks old. And past week or so, I been experiencing random and sudden freezing. The first time it happened was when I was playing BF2. Another time when it happened was when I was browsing the web and listen to iTunes. So far, my computer froze about 6 times. I know it froze because there is a repeating sound of either my game or the songs. And also the Num Lock light won't turn off or on. Also pressing ALT+CTRL+Delete does not respond.

It's like any sudden movement will freeze my computer.

My computer is HP m8430f. Specs are

Quad 6600
4MB Ram
Windows Vista SP1 64 bits

Edited by coldwinterhotsummer, 09 June 2008 - 05:36 PM.


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:19 AM

Posted 09 June 2008 - 06:45 PM

I'd suggest checking your Event Viewer for errors around the time that the freezes occurred. Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter.

Click on the Windows Logs and check both the Application and System log files and let us know the details of the errors that you locate.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 coldwinterhotsummer

coldwinterhotsummer
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:05:19 AM

Posted 09 June 2008 - 07:58 PM

I found this error around the time my computer last froze on the Application log.

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Found this on the System log around the time:

Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

Found this error in the System log about 15min before it froze:

The server could not bind to the transport \Device\NetBT_Tcpip_{3DE22030-3B72-489B-B882-350FE71A95D2} because another computer on the network has the same name. The server could not start.

#4 nasa88my

nasa88my

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:19 PM

Posted 10 June 2008 - 12:49 AM

I'd suggest checking your Event Viewer for errors around the time that the freezes occurred. Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter.

Click on the Windows Logs and check both the Application and System log files and let us know the details of the errors that you locate.

This advise is helpful for me too.
Thank you :huh:

#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:19 AM

Posted 10 June 2008 - 06:03 AM

The first error message seems to refer to an error in a application (but doesn't state which application it is). This error seems to happen mostly with networks, when there's a problem with writing to the registry. Beyond that, I'd have to suspect that it's a network aware application that's causing this. Since it occurs with both BF2 and iTunes it's gotta be something that they have in common.

The second error could be related to this. Here's a link to a description of the program: http://en.wikipedia.org/wiki/Kerberos_(protocol)
I'd try fixing this after the suggestion below, but you'd have to locate the source of the program (on your system) in order to start fixing it.

The last error is possibly related, and it seems that there's a computer with the same name on your network. I'd suggest changing the name of your computer. Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter. Then click on the Change button to change the name to something distinctive. Reboot for the changes to take effect.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 coldwinterhotsummer

coldwinterhotsummer
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:05:19 AM

Posted 10 June 2008 - 08:47 PM

This is another error I got that I found during the time my computer froze. Any ideas?

OK this is what I got around the time it froze. Any ideas?

Problem signature

Problem Event Name: BEX64
Application Name: svchost.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47919291
Fault Module Name: StackHash_951b
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 951b
Additional Information 2: 93ea6d2702c8e82a53bdc5dcd744c011
Additional Information 3: 0766
Additional Information 4: f928f1d359523eef78c34d7ae07dbde4

#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:19 AM

Posted 11 June 2008 - 06:18 AM

There appears to be an error with DEP on your system - and there's as many causes as there are files on the system ( http://technet2.microsoft.com/windowsserve...3.mspx?mfr=true ). So we're going to have to try and rule some of this stuff out.

First, please go to Start and type in "perfmon /report" (without the quotes) and press Enter. This will generate a report, please let us know what the errors are.

Next, please go to Start and type in "compmgmt.msc" (without the quotes) and press Enter. This will open the Computer Management snap-in.
In the left hand pane, click on the + sign next to "Reliability and Performance", then click on the + sign next to Monitoring Tools. Then click on Reliability Monitor. Let us know the errors that you are getting.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 coldwinterhotsummer

coldwinterhotsummer
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:05:19 AM

Posted 11 June 2008 - 09:41 AM

There appears to be an error with DEP on your system - and there's as many causes as there are files on the system ( http://technet2.microsoft.com/windowsserve...3.mspx?mfr=true ). So we're going to have to try and rule some of this stuff out.


First, please go to Start and type in "perfmon /report" (without the quotes) and press Enter. This will generate a report, please let us know what the errors are.

OK, this is what I got:
Posted Image
Posted Image

Next, please go to Start and type in "compmgmt.msc" (without the quotes) and press Enter. This will open the Computer Management snap-in.
In the left hand pane, click on the + sign next to "Reliability and Performance", then click on the + sign next to Monitoring Tools. Then click on Reliability Monitor. Let us know the errors that you are getting.


This is what I got:
Posted Image

Edited by coldwinterhotsummer, 11 June 2008 - 09:42 AM.


#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:19 AM

Posted 11 June 2008 - 04:26 PM

The permon /report stuff looks OK - the D: drive is supposed to be full if it's your recovery partition.

exec.exe seems to have caused a problem. Do you use NetZero to connect to the internet? If not, then I'd suggest checking to see if this is an infection. Try a couple of these free, online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 coldwinterhotsummer

coldwinterhotsummer
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:05:19 AM

Posted 11 June 2008 - 07:14 PM

Thanks and I do not use NetZero but I use Bluelight Intenet Service, whom Netzero/United Online is the parent company.

Edited by coldwinterhotsummer, 11 June 2008 - 07:15 PM.


#11 coldwinterhotsummer

coldwinterhotsummer
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:05:19 AM

Posted 11 June 2008 - 08:29 PM

OK, my computer froze again and after shutting it down by holding the power button and starting it again, I got this message:

Posted Image

Checked the perform:

Posted Image

Edited by coldwinterhotsummer, 11 June 2008 - 08:42 PM.


#12 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:19 AM

Posted 12 June 2008 - 05:55 AM

I would uninstall any software related to your ISP and then install a freshly downloaded copy (this "should" fix the exec.exe errors if it's not malware). I'd still recommend one of the scans to be sure that this isn't an infection.

As for the device driver message, there's no information available about this device on the web. The only thing I could locate was a Japanese page ( http://itl.jisakuita.net/intel3_mb/1181430793.html ) that mentions that particular vendor (1745) but with a different device ID (2020 rather than the 2100 on your system). Reference was made to a multimedia card controller there.

I'd suggest going into Device Manager and disabling the device. Then try each of the different hardware devices on your computer until you find the one that doesn't work. That's likely to be the device - and from that we should be able to locate the driver for it from this HP website: http://h10025.www1.hp.com/ewfrf/wc/softwar...668&lang=en

Interestingly, this HP page shows a BIOS update available for your new system. While I have no reason to suspect a problem with the BIOS, it's unusual to find an update available this soon. But BIOS flashes are dangerous, so you may want to explore other options first.

If this computer is new enough to return, then I'd suggest looking into that. Unless this is a malware infection, there's something unusual with this many problems so early in the life of a system.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 coldwinterhotsummer

coldwinterhotsummer
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:05:19 AM

Posted 13 June 2008 - 09:59 PM

Do you think doing a system restore or recovery manager will fix the problem?

And I can't return because Circuit City has 14 days return policy for computer.

#14 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:19 AM

Posted 14 June 2008 - 05:29 AM

The newer HP's have a "diagnostics" option when the computer first turns on - I'd suggest that first. If any of the diagnostics fail, take it back to Circuit City for warranty repair.

I'd then backup any data that you don't want to lose and try the "system recovery" option that should be available on the same page as the "diagnostics" option. You'll probably want to do (if it asks) a destructive recovery back to the original factory state.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 coldwinterhotsummer

coldwinterhotsummer
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:05:19 AM

Posted 16 June 2008 - 10:10 AM

OK I found one solution to one of the error:

After installing Service Pack 1 you might find the following error in the event viewer:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60
WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage
> 99" could not be reactivated in namespace "//./root/CIMV2" because of
error 0x80041003. Events cannot be delivered through this filter until the
problem is corrected.

Here is the fix. Open a command prompt as an admin and enter the following pressing the enter key after each line:

net stop winmgmt
DEL C:\Windows\System32\wbem\Repository\*.*

Now reboot and let the system idle for a few minutes. There will be a couple of WMI warnings in the event log, but thats alright for the moment. Reboot one more time and the error and warning will be resolved.


Source

Do you this is safe? Will it harm my computer?

Edited by coldwinterhotsummer, 16 June 2008 - 10:11 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users