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#1 slashdot

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Posted 07 June 2008 - 11:48 PM

hi,

I never had BSOD before bt in last 2 days am gettin it. I couldn't take a screen shot of it..... bt here's one line from the blue screen i quoted dwn :

klif.sys address: AA5DBB5, BASE ATAA5C9000, DATESTAM: 46E7D962


here is the screen shot of windows error report after the pc restart :

Posted Image

here is the screen shot of event viewer error report:

Posted Image

I'm using windows XP proffesional sp2....i hv 512 mb of Ram.... reuqest to admin n fellow users to plz hv a look on it....thnx in advance

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#2 usasma

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Posted 08 June 2008 - 07:13 AM

KLIF.SYS is associated with PCTools, Kaspersky, or Zone Alarm software - do you have any of this installed on your system?
If so, I'd suggest uninstalling it, then reinstalling a freshly downloaded copy. That "should" take care of the problem.

I'd also recommend one of these free, online scans just in case something has snuck by your current protection package:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 slashdot

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Posted 08 June 2008 - 09:45 AM

thnx for the response bro...yes u r right.... am using kaspersky internet security version 7.0.127.... is dere any tutorial how to remove kaspersky completely? coz i already posted a thread hving problem with kaspersky in anti virus section.... the problem is i cant exit the program...it simple wont allow me to do so even i'm on admin account...so any suggestion on how to remove it completely would help me a lot before install a fresh copy of it :thumbsup: appriciate ur help bro :flowers: cheers

#4 dc3

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Posted 08 June 2008 - 10:12 AM

At the Kaspersky Lab technical support site there are instructions for uninstalling the 7.0, you can read it here.

An aside:/ Slashdot, please be aware that this is an international site where some members use English as a second language or use a translation software. When you use "text messaging" style substitutions like u for you, or r for are, these can be confusing and cause poor or incomplete translations, please refrain from using this type of communication. This is covered in the forum rules.

Edited by dc3, 08 June 2008 - 10:19 AM.

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