Posted 05 April 2005 - 03:01 AM
This will probably turn out to be a really stupid question, but can someone tell me what is going on with Trend Micro at the moment?
To be more specific:
I was running TM Internet Security 2003 having updated it almost daily. It's last specs were -
Program = 11.41
Build = 5015
Engine = 7.510
Pattern = 2.534.00
The subscription was due to expire so I purchased an update online, I then had to download over 30MB
of data on a dial up connection
When the download finally
finished and I ran the install (a black art in itself) this is what I ended up with -
Program = 11.00
Build = 1253
Engine = 6.740
Pattern = 1.630.00
Now that I've reconnected to the internet my Trend Micro AV has settled in for a nice long, slow, major update (still going). If, as I suspect, the point of the exercise was to give me a new serial number which will give me another twelve months subscription, then why the hell did I need to do a 30MB "update" in the first place?
Call me crazy but is it beyond their capabilities to just update the Serial number?
I like Trend Micro PC-cillin, I think its one of the best AV programs around, but its subscription update process sucks!
Thank you for allowing me to get this off my chest
Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.