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Registry Infected / Hijacked Dont Know

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#1 Saurav Raaj

Saurav Raaj

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Posted 04 June 2008 - 05:55 AM

I have been trying to uninstall an application but after sometime it gives the error with the registry -

Error 1402. Could not open key:
Verify that you have sufficient access to that key, or contact your support personnel.

After hitting OK button, the uninstall processs cancels itself and gives the message

Fatal error during installation

1. Tried using Administrator Account to login, but same error
2. Tried several times to repair the application, and then uninstall, but same error

AV-McAfeee 8.5.0i
Application-Adobe Acrobat 6.0.1 Professional

Ran RegCleaner (4.3, Build 780 by Jouni Vuorio, homepage www.jv16.org) which found over 500 corrupt registry items and deleted them all. I have been able to install and uninstall this application on several previous occasions. No idea what could is wrong with the system registry? Dont know if it related to this topic: Vbs/autorun.worm.k, but I have been having a problem before this came up.

Checked the registry and there seems to be several items whcih have been duplicated. The second entries are with the number 1 added to the end.

Any help is highly appreciated.


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#2 garmanma


    Computer Masochist

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Posted 04 June 2008 - 01:29 PM

You have an opened HJT log posted

you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
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