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Windows Xp Computer Won't Shut Down


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#1 Damaru

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Posted 03 June 2008 - 03:01 PM

Hello,

This morning while I was power cycling my modem & router in an attempt to restore a lost internet connection, I had a strange thing happen. While I was shutting down the computer, the process hung at the point where the message "Windows is shutting down..." was displayed on the screen. My computer has been sitting there with that message displayed for approximately 45 minutes without shutting down. The mouse cursor is still visible and responsive, but there's nothing to click on to abort the process or retry, etc.. To my knowledge, it's never taken the computer in question more than 2 minutes to shut down after the message "Windows is shutting down..." displays.

What could be causing this problem, and how do I fix it? Is it safe for me to shut my computer down manually in its present state?

I'm using WinXP SP2.

Thanks a lot! :thumbsup:

Damaru

Edited by Damaru, 03 June 2008 - 03:04 PM.


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#2 extremeboy

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Posted 03 June 2008 - 03:11 PM

Hi Damaru,
Did you install anything else before this promblem happened?
Did you have any infections before this promblem happened?
I had this promblem with my comuter as well, so I shut down my computer by holding the shut down button. I went into Safe Mode and ran some scans and it found some bad things and then once I boot back to Normal mode and shut down my computer everything was back to normal except the computer is alot slower than before.
Anyways, try that and see if that helps.

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#3 hamluis

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Posted 03 June 2008 - 04:22 PM

Has happened on occasion to me...I just shut it down, reboot...run chkdsk /r and continue on my merry way.

For whatever reason, something did not shut down properly.

It's never happened twice consecutively for me, so I have not considered it a problem.

Louis

#4 usasma

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Posted 03 June 2008 - 04:34 PM

XP Shutdown troubleshooter: http://aumha.org/win5/a/shtdwnxp.htm

As hamluis stated, be sure to run chkdsk /r.
Also, if it offers to let you boot into Safe Mode, check the Event Viewer for errors once you're in there.
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#5 bicycle bill

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Posted 03 June 2008 - 06:59 PM

If you can get into safe mode.

Windows XP Shutdown and Power Off Tip!


On some computers, by default, Windows XP doesn't power off the computer when you tell it to shut down. However, if your computer is relatively new, it can probably by shut completely off by WinXP.

This is how to configure your computer for this behavior, you simply open the Control Panel, open Performance and Maintenance, then Power Options. On the APM tab, check next to "Enable Advanced Power Management support," then click OK. The next time you choose "Shut Down" from the Start Menu, your computer should shut down completely and then power off.

#6 Damaru

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Posted 04 June 2008 - 07:11 PM

Merci beaucoup for the responses, guys! :thumbsup:

I shut the computer down manually and then restarted as advised...Presto! Windows booted up with no problems at all. I was half-afraid that the program Windows was having a hard time closing might have something to do with the `delayed write' feature and that I might be interrupting a system-critical process that hadn't finished saving by manually powering down, but thankfully this wasn't the case.

I haven't run chkdsk /r yet, but will be doing so later on this evening. This should prove interesting, as it will be the first opportunity I've had to run that particular program.

Cheers!

Damaru

Edited by Damaru, 05 June 2008 - 02:11 PM.


#7 ^MavericK!

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Posted 05 June 2008 - 10:08 AM

I will still suggest booting the PC in Safe Mode and scanning you PC with your AntiVirus. Usually your AV will let you do this. If not, just right click on your C: drive and choose Scan with (your AV), and this will work.

I got an issue like that because I was infected and removing it fixed the issue. Althou not every issue like that one will mean an infection.




Mav




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