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Laptop Issues


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6 replies to this topic

#1 rfletch

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Posted 02 June 2008 - 07:53 PM

Hello again. I want to say first that this is my second time here, but it has been about three years. You helped me once so I am back hoping you can help again. My laptop (and my desktop,but we'll do one at a time) is very slow and getting a message on the desktop that says "attention, spyware dectected on your computer". I gave it to my cousin to see what he could do. He uploaded firefox and something called system mechanic. Now it is even slower than before. I get an error message at times that turns my whole screen blue saying physical memory will be dumped and "Kernell_ " something rather. I know you need exacts but I am losing my patient so I have it off. I have WIN XP 2002 SERVICE PACK 3. Its a DELL XPS, 1.73GHz, 504MB ram. It was suppose to be strickly used for documents and some internet surfing. But it now has other things like music downloads for mp3's. I remember before that I had to do a Hijack log, but can't remember how. Hoping you can help!
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#2 boopme

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Posted 09 June 2008 - 10:50 PM

Sorry about te long delay in your posts reply. Please run this ..

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 quietman7

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Posted 10 June 2008 - 08:33 AM

I get an error message at times that turns my whole screen blue saying physical memory will be dumped and "Kernell_ " something rather.

That is known as the Blue Screen Of Death (BSOD).

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast. However, you should be able to see the error by looking in the Event Log. Read "How To Use the Event Viewer Applet".
Also see Memory Dumps in XP, Overview of memory dump file options for Windows 2000/XP/2003 and How to read small memory dump files in Windows 200/XP/2003.

An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens. To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Note: You can also do this by booting into "Safe Mode" and selecting the "Disable automatic restart on system failure" option.

Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow you to better trace your problem. You can write down that information and paste it back in this thread so we can assist you with investigating the problem.
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#4 rfletch

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Posted 14 June 2008 - 03:11 PM

Thanks for responding. Sorry too but have been trying to work on this and lost laptop totally for about a week. I have been working on my desktop also and decided to run the kaspersky on this as was suggested by another member. I want to post the logs from that and my dss.exe logs too. Where should I put those?

#5 quietman7

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Posted 14 June 2008 - 03:16 PM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#6 rfletch

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Posted 15 June 2008 - 03:10 PM

http://www.bleepingcomputer.com/forums/t/152419/dssexe-logs-for-review/
Here is my link.

#7 Orange Blossom

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Posted 15 June 2008 - 03:43 PM

Hello rfletch,

Thanks for posting the link to your log. Now that you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

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