Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Ie Pops Up Itself And Au Doesn't Turn On!


  • Please log in to reply
11 replies to this topic

#1 ComputerWanksta

ComputerWanksta

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:05:51 PM

Posted 02 June 2008 - 03:23 PM

Okay ...Im having a problem with my IE and Au, it pops up byitself and AU doesn't work. I ran all Avast and adware SE and I'm still having the same problem. I did SPy boy and still having the same issue. can anyone someone help me out there??!

Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Edited by boopme, 02 June 2008 - 09:39 PM.


BC AdBot (Login to Remove)

 


m

#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:51 PM

Posted 02 June 2008 - 09:41 PM

Hello what is actually popping up?
Temporarily turn off SpyBot while downloading and doing this scan

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ComputerWanksta

ComputerWanksta
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:05:51 PM

Posted 02 June 2008 - 11:23 PM

Hi thanks for replying

Ok i did scan my comp with MBAM and it found 53 infected files I removed and deleted them

here's the log

Malwarebytes' Anti-Malware 1.14
Database version: 800

09:15:09 2008-06-02
mbam-log-6-2-2008 (09-15-09).txt

Scan type: Quick Scan
Objects scanned: 42483
Time elapsed: 1 minute(s), 33 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 2
Registry Keys Infected: 17
Registry Values Infected: 22
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 11

Memory Processes Infected:
C:\Documents and Settings\marlon\lsass.exe (Backdoor.Bot) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\{436b082b-95b7-002e-9dc5-906353685c2f}.dll (Trojan.Agent) -> Unloaded module successfully.
C:\WINDOWS\system32\opnlIBst.dll (Trojan.Vundo) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MsSecurity1.209.4 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\gooochi (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{23f9da42-6c74-d294-bbb8-12f5a4180bcc} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{23f9da42-6c74-d294-bbb8-12f5a4180bcc} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\dnlsvc (Rootkit.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Deewoo Network Manager (Adware.Radio) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msdirect (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\WR (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9aee7fa8-0da7-4c8a-8b3e-fbb6b979c657} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9aee7fa8-0da7-4c8a-8b3e-fbb6b979c657} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\opnlibst (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\LSA Shellu (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{8535cedf-cc77-b9d8-71d8-d3a8066fa5e6} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\1c8b8a5f (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\BM1fb8b9c3 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\DriverCheck (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\SystemDriverLoad (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\SystemDriver (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\FDriver (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\ADriver (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\DriverLoad (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\DriverLoad (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\DriverCheck (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\SystemDriverLoad (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\Winhost (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\Winhost1 (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\Winhost2 (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\Winhost3 (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\Winhost4 (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\FDriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\ADriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{9aee7fa8-0da7-4c8a-8b3e-fbb6b979c657} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run\SystemDriver (Trojan.Clicker) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\marlon\lsass.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\svchost32.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\internet.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winpfz33.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\{436b082b-95b7-002e-9dc5-906353685c2f}.dll-uninst.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\{436b082b-95b7-002e-9dc5-906353685c2f}.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\pmynwovx.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\jgdbucul.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\tuvTkjHX.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\opnlIBst.dll (Trojan.Vundo) -> Delete on reboot.
C:\Documents and Settings\marlon\services.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#4 ComputerWanksta

ComputerWanksta
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:05:51 PM

Posted 03 June 2008 - 12:19 AM

it seemed to solved the problem however pop ups and error messages come up once in awhile. so i guess we're not done fixing this yet huh? also my automatic update is still not turning on.

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:51 PM

Posted 03 June 2008 - 09:39 AM

Ok good so far, let's see what this sees..
S!Ri's SmitfraudFix ..part1
Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 ComputerWanksta

ComputerWanksta
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:05:51 PM

Posted 03 June 2008 - 11:29 PM

here's the log from smitfraudfix. sorry it took so long i was working.

SmitFraudFix v2.323

Scan done at 9:24:45.89, 2008-06-03
Run from C:\Documents and Settings\marlon\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Documents and Settings\marlon\lsass.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\WgaTray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Alias\Alias SketchBook Pro 1.1\AliasSketchSnap.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\cmd.exe

hosts

hosts file corrupted !

127.0.0.1 legal-at-spybot.info
127.0.0.1 www.legal-at-spybot.info

C:\


C:\WINDOWS

C:\WINDOWS\cpan.dll FOUND !

C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\WINDOWS\system32\LogFiles


C:\Documents and Settings\marlon


C:\Documents and Settings\marlon\Application Data


Start Menu


C:\DOCUME~1\marlon\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!



Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"
"System"=""


Rustock



DNS

Description: D-Link AirPlus G DWL-G122 Wireless USB Adapter(rev.:thumbsup: - Packet Scheduler Miniport
DNS Server Search Order: 192.168.0.1

Description: D-Link AirPlus G DWL-G122 Wireless USB Adapter(rev.:flowers: - Packet Scheduler Miniport
DNS Server Search Order: 192.168.0.1

HKLM\SYSTEM\CCS\Services\Tcpip\..\{02864206-3239-4AB5-8B50-DF21260C3FCC}: DhcpNameServer=192.168.0.1
HKLM\SYSTEM\CCS\Services\Tcpip\..\{94F6A3FA-7283-437B-AEA6-742623BF323D}: DhcpNameServer=192.168.0.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{02864206-3239-4AB5-8B50-DF21260C3FCC}: DhcpNameServer=192.168.0.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{94F6A3FA-7283-437B-AEA6-742623BF323D}: DhcpNameServer=192.168.0.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{02864206-3239-4AB5-8B50-DF21260C3FCC}: DhcpNameServer=192.168.0.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{94F6A3FA-7283-437B-AEA6-742623BF323D}: DhcpNameServer=192.168.0.1


Scanning for wininet.dll infection


End

#7 ComputerWanksta

ComputerWanksta
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:05:51 PM

Posted 04 June 2008 - 01:39 AM

Hello I'm getting an error loading C:\Windows\system32\guomwuf.dll the specified module could not be found. do you know what this is?

#8 ComputerWanksta

ComputerWanksta
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:05:51 PM

Posted 06 June 2008 - 02:21 PM

it's been 3 days no one has help me yet my problem is not completely fix!! can anyone help me out?

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:51 PM

Posted 06 June 2008 - 02:40 PM

Very sorry ,I did not get the notification of your post.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.

Thanks to Quietman7
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 ComputerWanksta

ComputerWanksta
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:05:51 PM

Posted 06 June 2008 - 09:45 PM

I was able to resolve this by going to regedit and delete the file there. however, I still have EI problem it comes up onces in awhile. why is it still doing this?

#11 ComputerWanksta

ComputerWanksta
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:05:51 PM

Posted 06 June 2008 - 09:48 PM

THe problem is now is that when i go to a website or go to a page. another tab opens up wit random site on it this happens both mozilla and iE? someone help?

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:51 PM

Posted 07 June 2008 - 09:34 AM

Please update and run Malware bytes agin.
Then

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now:
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users