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I Know Somethings Wrong, But I Don't Kow What.....


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5 replies to this topic

#1 Fido Dido

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Posted 02 June 2008 - 12:26 PM

Once again a computer in my family has a problem and once again the problem solving has been palmed off on me!

Here's what's happened...

Windows Vista Laptp, worked fine yesterday. Today it says it has no internet connection through it's built in wireless.
After a few goes at trying to get it working we give in, and restore the system to two days ago.
The intenet connection is back! Yay - but Avira AntiVir won't update, scan (It comes up with the message 'The specific modules cannot be loaded) and the AntiVir Guard has been deactivated and it now doesn't give an option to reactive all it says is 'services' and 'help'.
Help indeed!
So I went off and tried Windows Security Centre, everything is happily green except for Malware Protection, which is RED. When you try to 'Turn on now' it does nothing, the laptop just sits there looking back at you.

I ran spybot and it kicked up 3 cookies trackers but nothing unusual. I tried HijackThis, it brings up a log but I don't know what it means.


Something is going on but I don't know what.

Is this something you guys could help me with.

Thanks in advance.

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#2 boopme

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Posted 02 June 2008 - 02:41 PM

Hi Fido Dido can you run this...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 Fido Dido

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Posted 03 June 2008 - 04:30 AM

Thanks for you help.........

I did as you asked, and it came up with nothing!

Here is the log anyway....

Malwarebytes' Anti-Malware 1.14
Database version: 816

10:01:18 03/06/2008
mbam-log-6-3-2008 (10-01-18).txt

Scan type: Quick Scan
Objects scanned: 35102
Time elapsed: 2 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


**************************************************************
The Avira Antivirus still isn't working and I can't activate it.

So now I have no idea whats wrong and how to fix it.

#4 Fido Dido

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Posted 03 June 2008 - 07:38 AM

And now it has happened to my Laptop as well!!!

Oh no what the hell is going on?

I tried loggin onto Avira's help forum but i just wouldn't let me register - it's like this 'thing' has a vendetta in for Avira and its sabotaging it on every computer in my house :-/

Can anyone shed any light on this?

Thanks

#5 boopme

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Posted 03 June 2008 - 10:17 AM

I suspect a problem with the Avira Applpication.
Perhaps uninstall thru Control Panel and reinstall may clear up the peoblem.
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#6 Fido Dido

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Posted 03 June 2008 - 04:06 PM

Thanks for your help, I'll give that a try.
Cheers




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