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#1 ybenvious

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Posted 02 June 2008 - 05:57 AM

Hello: :thumbsup:

After reinstalling Windows XP on
Manufacturer: Compaq 061
Model: ER97AA-ABA SR1803WM NA620 - I have no SOUND

Volumn Control would not launch - ERROR MSG: "There are no active mixer devices available. To install mixer devices, go to control Panel, click Printers and Other Hardware then click Add Hardware - I did that with no positive results.

Device Manager - Other Devices -has yellow question mark and black exclamation mark over PCI Driver and SM Bus Controller

I went to "device Manager" and updated both drivers - but drivers still would not install.
After rebooting computer - "new hardware" found for both devices - hardware wizard message: "Hardware for this device was not installed because the Wizard cannot find necessary software".

Add Hardware Wizard Error Msg: PCI Driver & SM Bus Controller - "The drivers for this device is not installed. (Code 28)"

I've exhausted all that I know to do and would greatly appreciate any assistance you can give to help resolve these problems.

Thank you kindly

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Edited by usasma, 02 June 2008 - 06:22 AM.
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#2 usasma

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Posted 02 June 2008 - 06:25 AM

The correct drivers for your sound card (audio) are the first one's at the top of this page: http://h10025.www1.hp.com/ewfrf/wc/softwar...3685&dlc=en

Download it and double click it to launch the installer.

I would guess that the SM Bus controller is one of the others - but I'm not sure which.
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#3 hamluis

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Posted 02 June 2008 - 10:59 AM

FWIW: Useful info re your system: http://h10025.www1.hp.com/ewfrf/wc/documen...product=1843685

That board reflects ATI chipset and I suspect/guess that the ATI driver download includes any chipset drivers that may be necessary. You may want to remove current drivers for video and reinstall or update same.

Louis




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