Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Re-boots When Surfing


  • Please log in to reply
7 replies to this topic

#1 twcookies

twcookies

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 01 June 2008 - 04:22 PM

Hi,

Would appreciate any comments about the following...

Every now and then, when surfing around on the internet, at the instant I click on a link to a different page, the PC reboots?

Hmm..what else can I tell you..Its a desktop PC Pentium 4, running XP Pro, harddrive isnt full, I run AVG virus checker and Spybot occasionally, Zonealarm firewall is installed...the PSU failed recently but replacing that hasnt cured the problem...its very annoying!!

Any ideas?

Hopefully

Dave

BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:20 AM

Posted 01 June 2008 - 06:18 PM

Check your Event Viewer for errors around the time of the reboot. To do this, go to Start...Run...and type in "eventvwr.msc" (without the quotes) and press Enter.

Check the System and Application logs for errors around the time of the reboot. Double click on the error to get the details and post them back here for us to have a look at.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 twcookies

twcookies
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 02 June 2008 - 02:53 PM

John,

Thanks a lot for your interest in this. It happened this morning at 06:21, I looked at the logs as per your suggestion, and copied the errors, see below. Note there werent any of type 'Error' in the application log, only that 'Information' one.
I also took screenshots of the two logs, please see attached.

See anything significant there?

Thanks again & Best Regards
Dave


SYSTEM::::::::::::::::::::::

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 02/06/2008
Time: 06:21:18
User: N/A
Computer: COOKE
Description:
Error code 1000008e, parameter1 c0000005, parameter2 bf803e26, parameter3 f49c4804, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 62 66 38 30 33 65 32 36 bf803e26
0040: 2c 20 66 34 39 63 34 38 , f49c48
0048: 30 34 2c 20 30 30 30 30 04, 0000
0050: 30 30 30 30 0000

===========================================
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 02/06/2008
Time: 06:21:24
User: COOKE\Dad
Computer: COOKE
Description:
The server {8C9813D0-9FEA-4F37-AAF0-89D9C805B89F} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

================================================

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 02/06/2008
Time: 06:21:28
User: N/A
Computer: COOKE
Description:
The KService service terminated with the following error:
Unspecified error

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

=====================================================

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 02/06/2008
Time: 06:21:55
User: COOKE\Dad
Computer: COOKE
Description:
The server {83D70C88-12F2-4B69-B4E7-D2AF6DA1079B} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.





APPLICATION::::::::::::::::::::::

Event Type: Information
Event Source: iPod Service
Event Category: None
Event ID: 0
Date: 02/06/2008
Time: 06:21:10
User: N/A
Computer: COOKE
Description:
The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:20 AM

Posted 02 June 2008 - 05:24 PM

The first error is the system crash. The Error code 1000008e is the error code, while parameter1 c0000005 tells us that the error occurred while trying to access your memory.

There's a lot of different things that can cause this - could be bad memory, a bad pagefile, a bad driver, malware, bad hardware, etc

Interestingly, 10 seconds after the system error, your Kontiki service crashed also - could have been a result of the system crash, but it bears watching.

To find out what driver was involved in this, you'll have to search your hard drive for files ending in .dmp (most likely in C:\Windows\Minidump). You'll have to enable viewing of hidden and system files if you don't see this directory.
Once you've located the .dmp file from this crash (it should be named Mini020608-01.dmp or Mini060208-01.dmp) go to this link and follow the instructions for generating an analysis of the memory dump: http://forums.majorgeeks.com/showthread.php?t=35246
Post the results of the analysis back here for us to have a look at.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 twcookies

twcookies
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 03 June 2008 - 05:08 PM

Hi John,

Did as you suggested, below is the output from WinDebug and analyze v............
Faulty RAM??

Regards

Dave

======================================

Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Dad\Desktop\REBOOT PROBLEM\Mini060308-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Tue Jun 3 20:39:51.021 2008 (GMT+1)
System Uptime: 0 days 4:02:22.601
Loading Kernel Symbols
...............................................................................................................................
Loading User Symbols
Loading unloaded module list
...............................................
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10000050, {80000013, 1, bf805786, 0}


Could not read faulting driver name
Probably caused by : memory_corruption

Followup: memory_corruption
---------

kd> !analyze -v
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: 80000013, memory referenced.
Arg2: 00000001, value 0 = read operation, 1 = write operation.
Arg3: bf805786, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

WRITE_ADDRESS: 80000013

FAULTING_IP:
win32k!HANDLELOCK::vUnlock+24
bf805786 0000 add byte ptr [eax],al

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: CODE_CORRUPTION

BUGCHECK_STR: 0x50

PROCESS_NAME: iexplore.exe

LAST_CONTROL_TRANSFER: from bf806df4 to bf805786

STACK_TEXT:
f3e6f838 bf806df4 e1383630 00004000 e5c47250 win32k!HANDLELOCK::vUnlock+0x24
f3e6f86c bf803e2e 80000012 80000012 00000000 win32k!GreSetDCOwnerEx+0x202
f3e6f88c bf815699 4101091a 00000001 0013e760 win32k!ReleaseCacheDC+0x85
f3e6f8a0 bf815757 bbedf598 f3e6f8c8 f3e6f934 win32k!xxxEndPaint+0x12
f3e6f924 804de7ec 000803f8 0013e720 0013e764 win32k!NtUserEndPaint+0x6b
f3e6f924 7c90eb94 000803f8 0013e720 0013e764 nt!KiFastCallEntry+0xf8
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013e764 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND: kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !win32k
8 errors : !win32k (bf805786-bf80579f)
bf805780 98 bf 83 66 04 00 *00 *00 00 5e ff 25 3c c9 *ff *00 ...f.....^.%<...
bf805790 90 90 90 90 90 8b *00 *00 8b f1 83 7e 04 00 *ff *00 ...........~....

MODULE_NAME: memory_corruption

IMAGE_NAME: memory_corruption

FOLLOWUP_NAME: memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MEMORY_CORRUPTOR: STRIDE

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE

BUCKET_ID: MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------

#6 peterdiva

peterdiva

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Western Australia
  • Local time:03:20 PM

Posted 03 June 2008 - 06:29 PM

The error listed below is usually caused by a RAM problem. You can try running Memtest, just remember that it isn't perfect.

Memtest tutorial: http://74.55.96.66/vb/topic62524.html

CHKIMG_EXTENSION: !chkimg -lo 50 -db !win32k
8 errors : !win32k (bf805786-bf80579f)
bf805780 98 bf 83 66 04 00 *00 *00 00 5e ff 25 3c c9 *ff *00 ...f.....^.%<...
bf805790 90 90 90 90 90 8b *00 *00 8b f1 83 7e 04 00 *ff *00 ...........~....

#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:20 AM

Posted 04 June 2008 - 06:21 PM

Info on !chkimg: http://msdn.microsoft.com/en-us/library/cc266910.aspx

It's also possible that this is caused by a corruption of Internet Explorer or one of the add-ons that's loaded.

If you're using IE7 you can try typing "iexplore -extoff" (without the quotes) after clicking on the Start button. This will launch Internet Explorer without any add-ons. Then try surfing to the different websites that have caused the crash in the past. If no crashes occur, then it's likely to be one of the add-ons that's misbehaving.

To troubleshoot this, close IE and then reopen it the normal way. Click on the Tools menu, then on Manage Add-Ons - and disable all the currently loaded add-ons. Then, re-enable them one-by-one and test to see if it crashes.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 twcookies

twcookies
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 05 June 2008 - 06:35 PM

Hi John,

I left the memtest running all night, at least I thought I did, later realised it wasnt really working! A load of addresses
listing out on the left of a black screen, as opposed to a blue screen in the description on the site.

Anyway, at the moment I'm persuing your other suggestion.
Disabled all add-ons and surfed like crazy, couldnt get it to re-boot, time will tell but looked promising.
I found YouTube wouldnt play videos so had to re-enable the Adobe flash player. Now we'll see.

I'll keep you informed, thanks again for your help

Dave




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users